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研究生:王育民
研究生(外文):Yu-Min Wang
論文名稱:知識管理系統成功模式建構與驗證之研究
論文名稱(外文):Developing and Validating A KMS Success Model
指導教授:吳仁和吳仁和引用關係
指導教授(外文):Jen-Her Wu
學位類別:博士
校院名稱:國立中山大學
系所名稱:資訊管理學系研究所
學門:電算機學門
學類:電算機一般學類
論文種類:學術論文
論文出版年:2004
畢業學年度:92
語文別:中文
論文頁數:166
中文關鍵詞:成功模式知識管理知識管理系統
外文關鍵詞:Knowledge managementKnowledge management systemSuccess model
相關次數:
  • 被引用被引用:19
  • 點閱點閱:309
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  • 下載下載:0
  • 收藏至我的研究室書目清單書目收藏:11
許多企業組織正在計畫發展資訊系統,以促進與管理組織知識活動,此類資訊系統稱為知識管理系統(KMSs)。如何成功地建置知識管理系統是一重要之企業課題。然而,由於知識管理系統尚處萌芽階段,有效評估與引導知識管理系統成功之模式和架構仍然相當稀少。本研究目的主要在提出一知識管理系統成功模式,並經由實證方式加以驗證。透過對知識管理現況分析與相關系統成功文獻之探討,推導出本研究模式。模式中,共提出系統品質、知識╱資訊品質、系統利益評價、使用者滿意度與系統使用等五項重要因變數作為衡量知識管理系統之重要指標,並將此五項變數間關係加以定義與討論。
Many organizations are planning and developing information systems specifically to facilitate and manage knowledge activities. Such systems are referred to as Knowledge Management Systems (KMSs). How to successfully implement KMS is an important issue that has attracted the interest of many pundits. However, KMSs are just beginning to appear in organizations. There is a general scarcity of models and frameworks available for evaluating and guiding KMS success. This study proposes a model for measuring KMS success. An empirical study was conducted to collect data. This data was empirically used to test the proposed research model. This model is derived through an analysis of current practice and outcomes of knowledge management and an intensive review of information system success literature. Five variables, system quality, knowledge/ information quality, valuation of KMS benefits, user satisfaction, and system use, are proposed as dependent variables to evaluate KMS success and their interrelationships are defined and discussed.
中文摘要 i
Abstract ii
致謝詞 iii
第一章 緒 論 1
1.1研究背景與動機 1
1.2研究範圍 2
1.2.1 知識管理系統應用 2
1.2.2 資訊系統成功衡量 4
1.3研究目的 5
1.4研究流程與方法 5
1.5論文結構 11
第二章、文獻探討 12
2.1知識與知識管理 12
2.1.1知識: 定義與分類 12
2.1.2知識管理:定義與功能活動 16
2.1.3知識管理成效測量 20
2.2 知識管理系統 23
2.3資訊系統成功模式 31
2.3.1 一般性概念模式 31
2.3.2 特定系統模式 37
2.3.3 驗證性模式 40
2.4 主要資訊系統成功模式問題 43
2.5本章小結:知識管理系統成功衡量基礎 51
2.5.1 資訊系統成功模式歸納 51
2.5.2 KMS與ES之異同比較 52
第三章、研究模式與研究設計 58
3.1 知識管理系統成功衡量變數 58
3.2 研究模式與假說 60
3.3 研究變數操作定義 66
3.4 研究初測 83
第四章、知識管理系統成功測量 85
4.1資料收集 85
4.2 樣本特徵與無回應偏差分析 86
4.3 問項分析與信度評估 87
4.4 探索性因素分析 88
4.5 信、效度分析 90
4.5.1 信度分析 90
4.5.2 內容效度 91
4.5.3 收斂與區辨效度 91
第五章 知識管理系統成功模式驗證 94
5.1資料再收集 94
5.2 樣本特徵與無回應偏差分析 94
5.3 測量模式分析(驗證性因素分析) 96
5.4 研究模式修正評估 104
5.5 因果模式驗證與分析 106
第六章 討論與結論 109
6.1研究結果分析與討論 109
6.2結論與貢獻 120
6.3 研究限制與後續研究方向 123
參考文獻 126
附錄一、經濟部中小企業認定標準 147
附錄二、經驗調查公司與知識管理系統簡介 148
附錄三、初測結果 151
附錄四、KMS成功測量問卷 154
附錄五、KMS成功測量問項重要程度 159
附錄六、KMS使用調查問卷 161
附錄七、組合信度與變異萃取量 165
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