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研究生:李松年
研究生(外文):Sung-nien Li
論文名稱:高雄市政府社會局導入社會福利系統之研究
論文名稱(外文):Research of Conducting Social Welfare Information System of Kaohsiung City Government
指導教授:林芬慧林芬慧引用關係
指導教授(外文):Fen-Hui Lin
學位類別:碩士
校院名稱:國立中山大學
系所名稱:資訊管理學系研究所
學門:電算機學門
學類:電算機一般學類
論文種類:學術論文
論文出版年:2004
畢業學年度:92
語文別:中文
論文頁數:96
中文關鍵詞:非強制性策略相互依賴性信任程度社會福利系統
外文關鍵詞:Social Welfare Informationstrategy trust degreeSystem non-enforcement
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高雄市政府社會局自民國91年8月起開始導入社會福利資訊系統迄今,系統順利導入並正常運作,本研究希望藉由高雄市政府社會局社會福利系統導入成功經驗中瞭解系統導入之成功因素為何,以作為其他政府部門導入相類似系統時之參考。

本研究結果發現影響社會福利系統導入之成功因素有以下幾點:一、採用非強制性策略進行導入工作以獎勵方式替代懲處並配合高層之宣示加強社會福利系統導入的動力。二、在社交關係上良好的社交關係與人際關係網絡對於社會福利系統之導入有正面的影響。三、相互依賴性影響社會福利系統之導入,相互依賴性高使得系統導入時使用者與導入人員形成一團隊工作加強系統導入之共識。四、信任程度影響系統導入的順利與否,使用者對於系統導入人員及系統信任程度高對於系統導入有正面之影響。五、委託關係與系統導入有正面的關係存在,委託程度愈高系統導入之阻力降低。六、社交影響力會影響系統導入的工作,透過人際網絡及社交行為可使系統之導入過程減少抗拒的阻力。七、決策參與及開放溝通影響系統的導入順利與否,良好的溝通及使用者參與決策讓使用者有參與感可使系統導入順利。八、導入初期的互動方式及態度影響系統的導入工作,良好的互動行為包含溝通、協調、輔導、問題處理等可使得系統在導入初期獲得較多的支持。

本研究發現上述各項影響因素對於社會福利系統是否能順利導入成功影響甚鉅,系統之導入除了導入人員的努力外尚須使用者的積極配合,本研究發現之各項影響因素為影響使用者是否能積極配合之各項因素,希望能作為政府機關導入類似系統時之參考以使系統導入能順利完成。
Social Welfare Information System was implemented in Social Affairs Bureau of Kaohsiung City Government and now well functioning since August, 2002. This research mainly investigated the key factors of this system and can be referred as a successful experience of conducting similar systems to other governmental institutions .

Results of this research are as following:
1. Strengthen the drive of conducting system through adoption of non-enforcement strategy, concordance with officers’ policies and replacement of punishment for encouragement.
2. Well social relationship and intercommunication between people have positive influence in conducting system.
3. Mutual dependences: highly mutual dependences can gather users and conductors as a group to reach the consensus of strengthening system conducting.
4. Trust degree: users deeply trust conductors and system can affect system conducting.
5. Entrustment: higher entrustment causes lower resistance due to the interdependence of entrustment and system conducting.
6. Social influence: internet and well social behavior can reduce the obstruction in system conducting.
7. Participation of policy decision and open communication: well communication and participation of policy decision for users make a fine progress of system conducting.
8. Interaction and attitude of initial stage: well interaction includes communication, coordination, counseling, problem solution, which can helpfully support the system conducting during initial stage.

According to research results mentioned above, researcher drew a conclusion of these factors had great influences in conducting Social Welfare Information System. In addition to conductors’ efforts, active cooperation of users also plays an important role in it. Effective factors found in this research can be the reference of successfully conducting similar systems to governmental institutions.
第壹章 緒論
第一節 研究背景 1
第二節 研究動機 2
第三節 研究目的 4
第四節 研究流程 5
第貳章 文獻探討
第一節 社會福利資訊系統 6
第二節 長期合作夥伴關係與創新科技之採用與導入 8
第三節 創新擴散理論 10
第四節 影響策略 13
第五節 組織間之相互依賴性 18
第六節 夥伴關係 28
第七節 合作關係 30
第參章 研究方法
第一節 個案導入社會福利系統過程與影響因素之關係 35
第二節 影響因素與操作型定義 37
第三節:研究設計 39
第肆章 資料分析與研究結果
第一節 問卷回收與樣本特徵 40
第二節 問卷結果分析 47
第三節 影響社會福利系統導入與使用之原因 67
第四節 研究結果說明 70
第伍章 結論與建議
第一節 結論 75
第二節 建議 77
第三節 研究貢獻與研究限制 78
參考文獻 79
附錄 詳細問卷調查表 85
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