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研究生:王聰哲
研究生(外文):Tsung-Je Wang
論文名稱:虛擬團隊中成員特徵、團隊特徵、信任對知識分享的影響
論文名稱(外文):The impact of member characteristics, team characteristics and trust on knowledge sharing in the virtual teams
指導教授:陳鴻基陳鴻基引用關係
指導教授(外文):Houn-Gee Chen
學位類別:碩士
校院名稱:國立清華大學
系所名稱:科技管理研究所
學門:商業及管理學門
學類:其他商業及管理學類
論文種類:學術論文
論文出版年:2004
畢業學年度:92
語文別:英文
論文頁數:46
中文關鍵詞:虛擬團隊知識分享信任領導通訊科技
外文關鍵詞:Virtual TeamKnowledge SharingTrustLeadershipCommunication technology
相關次數:
  • 被引用被引用:6
  • 點閱點閱:287
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  • 下載下載:99
  • 收藏至我的研究室書目清單書目收藏:0
一團隊中成員跟成員間被地理或時間區隔開,其間的互動主要是以通訊系統/科技為媒介,具有以上特徵的團隊,稱之為虛擬團隊。在全球化趨勢以及全球分工架構之下,這種團隊結構已經成為目前公司的主流,它可以幫助公司在競爭激烈的環境中獲得特定的優勢。
在虛擬團隊結構下,受到地理或時間區隔的影響,如何有效地建立團員間信任以及知識分享的機制,將是一個重要的議題。本研究將測試在虛擬團隊中,知識分享、信任以及影響信任因素三者間的關係。
本研究結果顯示在虛擬團隊中,知識分享受到個人信任傾向、領導、通訊科技以及信任的直接正面影響,信任受到個人信任傾向和其他成員的倫理、誠信、關懷的直接正面影響。而能力對於知識分享以及信任建立,並不是那麼的重要。團隊特徵雖然對於信任無直接正向,但團隊特徵中,領導因素對個人特徵具有直接正向關係。因此我們推論領導將透過個人特徵進而對信任產生間接正向的影響。
Virtual teams are groups of geographically and/or temporally dispersed individuals brought together via information and telecommunication technologies. Globalization of the marketplace makes such teams the primary operating units needed to achieve competitive advantage in this ever-changing business environment.
Knowledge sharing requires communication between various employees, geographical separation makes it a challenge to build trust and share knowledge effectively in the virtual teams. This study examined the relationship between knowledge sharing, trust, and antecedents of trust.
Our results indicated that knowledge sharing is positively influenced by propensity to trust, leadership, communication technology and trust. Trust is positively influenced by propensity to trust, ethic, integrity and benevolence. In virtual teams, ability seems not to be important factors that influence knowledge sharing and trust building. The effect of team’s characteristics on trust is not significant. Instead, leadership was positively associated with members’ characteristics (ability, propensity to trust, ethic, integrity and benevolence). We argue that the leadership affects the trust indirectly through the members’ characteristics.
Abstract in Chinese I
Abstract II
Contents III
List of Tables IV
List of Figures IV
1. Introduction 1
1.1 Background and Motivation 1
1.2 Objectives and Questions 3
2. Literature Review 5
2.1 Members’ characteristics 6
2.2 Team’s Characteristics 9
2.3 Trust 15
3. Research Methodology 18
3.1 Research Model and Hypotheses 18
3.3 Variables and Measures 20
3.3 Sample Selection 22
4. Data Analysis and Results 27
4.1 Statistics Method 27
4.2 Results 27
5. Conclusion 34
5.1 Summary and Discussion of Findings 34
5.2 Contributions and Implications 35
5.3 Limitations and Future Research 36
Appendix 37
附錄一 「團隊特徵、成員特徵、信任對知識分享的影響」問卷 37
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