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研究生:謝宜倩
研究生(外文):Yi-Ching Hsieh
論文名稱:以知識管理流程觀點建構知識管理成熟度模型之研究
論文名稱(外文):Constructing a Knowledge Management Maturity Model from the Perspective of Knowledge Management Process
指導教授:曹承礎曹承礎引用關係
學位類別:碩士
校院名稱:國立臺灣大學
系所名稱:資訊管理學研究所
學門:電算機學門
學類:電算機一般學類
論文種類:學術論文
論文出版年:2004
畢業學年度:92
語文別:中文
論文頁數:127
中文關鍵詞:知識管理成熟度知識管理成熟度成熟度模型知識管理流程知識管理促成要素
外文關鍵詞:maturitymaturity modelknowledge managementknowledge management maturityknowledge management enablerknowledge management process
相關次數:
  • 被引用被引用:15
  • 點閱點閱:386
  • 評分評分:
  • 下載下載:0
  • 收藏至我的研究室書目清單書目收藏:4
在知識經濟下,知識成為組織重要的資產,因此知識管理成為管理者必須面對的問題,然而不同組織的知識管理各有不同,有些組織的知識管理作的較好,有些則較差,有鑒於此,本研究欲提出一個整體性且具理論基礎的知識管理成熟度模型,來表示組織知識管理程度上的差異。
本研究模型包含三大元件:成熟度元件、知識管理流程元件以及促成要素元件。基於軟體工程協會「能力成熟度模型(CMM)」的成熟度階層,以持續流程改善的概念,建構出知識管理流程的成熟度階層,包含初始、重複、定義、管理及最佳化階層。此外,依知識管理流程的四個主要次流程:創造、儲存、分享及應用,清楚地描繪組織在每個次流程中的成熟度表現。最後,將知識管理促成要素整合進模型中,描述知識管理促成要素如何在每個成熟度階層裡支援組織達到成熟度階層所規範的目標。
本研究的貢獻如下:
1. 建構一個知識管理流程觀點的知識管理成熟度模型,並將知識管理促成要素整合進模型中,具有整體性及理論基礎。
2. 描繪組織知識管理現況,且為知識管理流程改善提供一個由不成熟到成熟的藍圖。
3. 採取個案研究的方式,應用本模型於三家個案公司中,探討本模型的應用性,並且提供企業間互相比較的基礎。


In the knowledge-based economy, knowledge has become an important asset in an organization and consequently, knowledge management has emerged as an issue managers have to deal with. However, the practice of knowledge management is considered good in some organizations, while bad in others. Therefore, this research aims to construct a knowledge management maturity model to evaluate the difference of organizations’ knowledge management practices.
There are three components in the proposed model: maturity levels, knowledge management process, and knowledge management enablers. The maturity levels are based on the capability maturity model (CMM) of SEI. This model divides knowledge management process into four main sub-processes: knowledge creation, knowledge storage, knowledge sharing, and knowledge application, emphasizing the need for continuous process improvement. Furthermore, knowledge management enablers are integrated into this model to describe how they support the practices at each maturity level.
The following are the contributions of this research:
1. We construct a knowledge management maturity model from the perspective of knowledge management process, and integrate knowledge management enablers into this model.
2. The model can be used to evaluate how well organizations do in knowledge management, and to provide maturity paths that organizations can follow.
3. The applicability of this model is evaluated through case studies, which also serve to illustrate how knowledge management practices among organizations are compared.


第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的 2
第三節 論文結構 3
第二章 文獻探討 5
第一節 知識及知識管理的定義 5
第二節 知識管理流程 9
第三節 成熟度模型及知識管理成熟度模型 13
第三章 研究方法 35
第一節 研究命題 35
第二節 研究流程 35
第四章 模型建立 37
第一節 知識管理流程與成熟度模型之關係 37
第二節 知識管理流程觀點與知識管理促成要素觀點 38
第三節 模型建構 42
第五章 模型應用 81
第一節 研究對象 81
第二節 產業背景 81
第三節 資料蒐集與處理 83
第四節 個案分析 85
第六章 結論與建議 119
第一節 研究成果 120
第二節 研究限制 120
第三節 未來研究方向 121
參考文獻 122
中文文獻 122
英文文獻 123
參考網站 127


中文文獻

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林東清,(民國92年),知識管理,智勝出版。
吳有順,(民國89年),「網路社群知識分享過程之研究-以企業管理教學網站為例」,國立政治大學企業管理研究所未出版之碩士論文。
吳思華,(民國85年),策略九說:策略思考的本質,臉譜文化公司。
吳思華,(民國87年),「知識流通對產業創新的影響」,產業科技研討會論文集,台北市:政大,頁2-42。
吳淑鈴,(民國90年),「企業特性、人力資源管理措施與知識導向文化關係之研究」,國立中山大學人力資源管理研究所碩士論文。
陳信宏,(民89年b),「從知識的特質論知識經濟之特質與內涵」,科技發展政策報導月刊,SR8910,頁1245-1256。
許史金譯,勤業管理顧問公司著,(2001),知識管理推行實務,商周出版。
辜輝趁,(民國89年),「企業電子化知識管理策略研究」,國立台灣師範大學工業教育學系博士論文。
游玉梅,(民國88年),「知識管理--二十一世紀人力資源發展的新策略(下)」,公務人員月刊,41期:39-47。
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謝清佳審定,Gilbert Probst, Steffen Raub & Kai Romhardt著,(民國92年),知識管理,智勝出版。



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參考網站

http://www.sei.cmu.edu/cmm/cmm.html
http://www.cme.org.tw/know/
http://www.kmmm.org
http://www.kpmg.com/index.asp
http://www.apqc.org/portal/apqc/site/generic?path=/site/km/apqc_roadmap.jhtml
http://www.sfib.com.tw/sfi/new/industry/1_4Content.htm



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