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研究生:陳品宏
研究生(外文):Ping-Hung Chen
論文名稱:資訊科技投資對組織績效之關係研究
論文名稱(外文):The Study of the Correlation Between Information Technology Investments and Organizational Performance
指導教授:翁崇雄翁崇雄引用關係
指導教授(外文):Chrong-Shyong Ong
學位類別:碩士
校院名稱:國立臺灣大學
系所名稱:資訊管理學研究所
學門:電算機學門
學類:電算機一般學類
論文種類:學術論文
論文出版年:2004
畢業學年度:92
語文別:中文
論文頁數:149
中文關鍵詞:資訊科技投資資料包絡分析法績效評估組織績效
外文關鍵詞:Data Envelopment AnalysisInformation technology investmentsPerformance evaluationOrganizational performance
相關次數:
  • 被引用被引用:26
  • 點閱點閱:248
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  • 下載下載:0
  • 收藏至我的研究室書目清單書目收藏:0
近年來,由於資訊化的快速發展,組織對於資訊科技的投資普遍持續增加。然而,過去許多實證研究卻無法在資訊科技投資與組織績效間獲得明確、一致的影響關係。Bryjolfsson(1993)指出了過去研究的缺失,包括了衡量錯誤、投資和效益間的延遲、獲利效益的重新分配與抵消、和資訊科技資源的管理不善等。此外,Sircar et al.(1998)、Shafer & Bryd(2000)、Santhanam & Hartono(2003)的研究所獲得不錯的研究結果,顯示資訊科技投資對組織績效關係是一相當值得研究的議題,更是組織在資訊科技投資上的重要評量。
為了解決這些問題,清楚地,需要一個可以排除Bryjonlfsson(1993)所提缺點及具資源管理改善觀點的資訊科技投資評量方法。本研究提出了一個可衡量資訊科技投資的評量架構。在這篇研究中,我們使用超過200家台灣各產業公司的資料來說明,這包括了資訊科技投資及各項營運產出資料,而用來確認架構的資料在品質和數量上超越了先前的研究,因此允許適當的分析。透過研究過程、架構應用與分析後,我們發現數項結果,這些結果促使本研究認為組織若能適當管理資訊科技資源,對組織績效將會有正面效益的影響。
In recent years, due to the rapid development of information technology, organizational investments in IT are increasing substantially. However, many empirical studies in the past do not definitely indicate the corresponding improvements on the relationship between IT investments and organizational perfor- mance.Bryjolfsson(1993) pointed out the shortcomings in the past researches, including mismeasurements of input and output datas, lags between cost and benefits, redistribution and dis- sipation of profits, mismanagement of IT. Moreover,from resea- rches of Sircar et al.(1998),Shafer & Bryd(2000),Santhanam & Hartono(2003), they also have obtained the great results,show-
ing this issue is worth for doing the research.Again,the resu-lts show the importants of the evalution in organizational IT investments.
To solve these problems, clearly, we need the proper IT ev- aluation methodologies that can eliminate disadvantages propo- sed by Bryjonlfsson(1993), and a way to improve the resource management in IT investments.This paper proposes a framework for evaluating investments in IT.In this study, we illustrate with more than 200 Taiwanese companies which belong to differ- ent industries, including IT investments and several business outputs. The datas used to validate the framework exceed that used in previous analyses in both quality and quantity.There- by,the study can provide an appropriate analysis. Through res- earch process,framework application and ananlysis, these resu- lts we have found facilitate us to believe if an organization can manage IT resources well, IT investments will have positi- ve effects on organizational performance.
第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的 2
第三節 研究內容 4
第四節 研究流程 6
第二章 文獻探討 8
第一節 資訊科技投資文獻回顧 8
第二節 組織績效理論探討 10
第三節 資源基礎觀點理論探討 15
第四節 資訊科技投資績效評估探討 16
第五節 智慧資本專案資訊技術應用調查簡介 24
第三章 資料包絡分析法理論探討 28
第一節 理論緣起 28
第二節 方法介紹 32
第三節 基本模型 37
第四節 評估結果分析 46
第四章 研究設計 51
第一節 研究架構 51
第二節 受評估單位選擇 52
第三節 變數選擇和設計 52
第四節 研究資料蒐集與調整 59
第五節 資料分析方法 62
第五章 實證與分析 63
第一節 整體產業實證分析 63
第二節 金融保險業分析 74
第三節 電子資訊業分析 77
第六章 結論與建議 81
第一節 研究結論 81
第二節 研究限制 84
第三節 後續建議 85
參考文獻 86
中文部分 86
西文部分 88
附錄A 台灣各產業203家公司資訊科技投資與營運情形 95
附錄B 變數衡量方法換算及轉換前後各項資料 121
附錄C 203家公司相對效率值(CRS) 132
附錄D 203家公司相對效率值(VRS) 140
附錄E 電子資訊業82家差額變數分析 146
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