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研究生:蔡依潔
研究生(外文):I-Chieh Tsai
論文名稱:藥事人員專業承諾與人格特質相關性之探討
論文名稱(外文):Relationships between Professional Commitment and Personality Traits in Pharmacy Profession
指導教授:陳瓊雪陳瓊雪引用關係林慧玲林慧玲引用關係
學位類別:碩士
校院名稱:國立臺灣大學
系所名稱:臨床藥學研究所
學門:醫藥衛生學門
學類:藥學學類
論文種類:學術論文
論文出版年:2004
畢業學年度:92
語文別:中文
論文頁數:145
中文關鍵詞:專業承諾藥師藥事人員「社區教育推展藥學知識」計畫人格特質
外文關鍵詞:pharmacistcareer commitmentprofessional commitmentfive-factor modelCEPPMpersonality traits“Community Education Program on Pharmacy and Medication ”big five
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為了瞭解藥師對藥學專業的態度,以及人格特質是否會對此態度有所影響,本研究以藥師專業承諾為應變數,以人格特質、授課經驗、人口統計變項及其他相關因素為自變數,探討藥師專業承諾與人格特質之相關性,及在不同背景資料下,授課經驗、人口統計變項及其他相關因素對藥師專業承諾的影響。
本研究使用Blau’s career commitment scale及NEO-FFI為測量方式,採用橫斷式研究法以不記名的方式發放問卷,針對「社區教育推展藥學知識」計畫授課藥師共計發出268份問卷,非授課藥師共計發出693份問卷,分別回收214及528份,回收率為79.9%及76.2%,經整理後共計有507份有效問卷。
本研究結果主要有以下發現:
一、五大人格特質在控制其他可能的相關因素後,僅有外向性及宜人性對藥師專業承諾有顯著的正向影響,其他如持續教育時數與執業於連鎖社區藥局等因素也對藥師專業承諾有正向影響。更具體的來說即是:若藥師與人際互動的強度越高、越易與人相處、溝通與合作、接受持續教育的時數較長或執業於連鎖社區藥局,其藥師專業承諾會越高。
二、整體藥師專業承諾平均為28.39分(SD 4.18),為中間偏正向的態度。雖然有12.6%的人表示如果人生能從來一次不會再選擇藥師專業,有60.9%的人表示仍然會選擇藥師專業。有授課藥師經驗者,其藥師專業承諾較高。在不同背景下藥師專業承諾的差異為:不同執業單位工作者其藥師專業承諾不同,平均來說,藥師專業承諾在社區藥局>醫院>診所,其中連鎖社區藥局最高,顯著的大於執業於醫學中心者。執業年數越長者藥師專業承諾有越高的趨勢。工作地點不同,藥師專業承諾也有顯著的不同。接受持續教育時數越長的組別,藥師專業承諾有越高的趨勢。與民眾或病患接觸頻率較多的組別,藥師專業承諾也有越高的趨勢。年齡則與藥師專業承諾有正向的顯著相關。其他變數如性別、婚姻狀況、執照類別、藥學科系畢業學校、最高學歷等則對藥師專業承諾沒有顯著的影響。
此外,藥師授課經驗不同組在變異數分析中,其藥師專業承諾的確有顯著的差異,有授課經驗之藥師其藥師專業承諾平均較無授課經驗者為高。但若要探討是否這些因素能提升藥師專業承諾,未來仍需要進行縱貫式的研究才足以驗證是否藥師擔任「社區教育推展藥學知識」計畫之授課藥師能促進藥師專業承諾的提升。
未來對於藥師的甄選與藥學系的招生,建議除了考慮學歷、工作經驗、學業成績等客觀因素外,也應該將內隱的人格特質列為評選參考之一。
This study was designed to understand the professional commitment of pharmacist in Taiwan, and to explore whether there is a relationship between personality traits (as measured by the Five-factor model) and professional commitment. Furthermore, this study examined whether professional commitment is correlated with a pharmacist’s background and participation in professional activities such as “Community Education Program on Pharmacy and Medication (CEPPM).”
The study was a cross-sectional self-answered survey where the main variables were measured with rating scales. Nationwide, pharmacists participated in the CEPPM and its associated symposiums were invited to take the survey. Among the 961 pharmacists contacted, 742 agreed to participate in the survey, and 507 eventually completed the survey.
The study results showed a mean professional commitment of 28.39 (SD 4.18). About 12.6% pharmacists said, if given a choice, they would not choose pharmacy again as their profession. Pharmacists participated in the CEPPM had higher professional commitment than the non-participants. Pharmacists practiced in community pharmacy had higher professional commitment than those working in hospitals and clinics. Especially, a significant difference was noted between pharmacists in chain pharmacy and those in medical center. Pharmacists worked in southern part of Taiwan had a lower commitment score than those in the northern part. Longer years in active practice, frequent contact with patients, and older age also positively correlated with professional commitment. Gender, marriage status, types of license, graduated college and types of degree did not show a significant correlation with professional commitment.
Multiple variable analyses showed that personality traits of Extraversion (β=0.247, p<0.001) and Agreeableness (β=0.161, p<0.001) were positively correlated professional commitment, after controlling for the experience of CEPPM, age and gender etc. In addition, continuing education had a positive relationship with professional commitment (β=0.133, p<0.01), and pharmacists working in chain pharmacy had the highest professional commitment than those working in other settings (β=0.145, p<0.01).
Although pharmacists participated in the Community Education Program on Pharmacy and Medication”appeared to have higher professional commitment, the direction of causal relationship cannot be ascertained with this cross-sectional study. Longitudinal studies are required in the future to understand whether the experience of participating in the program does increase the professional commitment of pharmacist.
In order to develop professional commitment, when making recruitment decisions on pharmacists and pharmacist students, it might be worthwhile to consider latent variables such as personality traits, in addition to other more objective factors such as degree, work experiences and performance on school work.
目 錄
中文摘要 iii
英文摘要 v
中英名詞對照表 vii
目錄 viii
表目錄 x
圖目錄 xi
第一章 研究背景與動機 1
1.1. 藥師專業 1
1.2. 人格的影響 3
1.3. 專業社會化歷程-「社區教育推展藥學知識」計畫 4
1.4. 小結 5
第二章 文獻探討 7
2.1. 藥事人員專業承諾 7
2.2. 人格特質 22
2.3. 專業承諾與人格特質 35
第三章 研究方法 37
3.1. 研究目的 37
3.2. 研究架構 38
3.3. 研究對象 39
3.4. 研究工具 41
3.5. 研究流程及問卷發放 49
3.6. 資料取得、處理及分析 50
第四章 研究結果 53
4.1. 問卷回收情形與資料處理 53
4.2 量表之效度與信度分析 54
4.3. 回收樣本組成特性 56
4.4. 描述性分析 61
4.5. 單變項變異數分析 (ANOVA) 64
4.6. 相關分析 80
4.7. 複迴歸分析 82
第五章 討論及建議 91
5.1. 研究方法及研究工具 91
5.2. 藥事人員專業承諾與人格特質之相關性 93
5.3. 藥事人員專業承諾 97
5.4. 授課藥師經驗 102
5.5. 綜合討論 104
5.6. 研究限制與建議 109
第六章、結論 113
6.1. 藥事人員專業承諾與人格特質 113
6.2. 藥事人員專業承諾 114
6.3. 藥事人員專業承諾在不同基本特質下的差異 114
6.4. 人格特質在不同藥事人員基本特質下的差異 114
6.5. 「社區教育推展藥學知識」計畫 115
參考文獻 116
附錄A 研究問卷 122
附錄B 藥事人員專業承諾與人格特質各構面得分之示意圖 127
附錄C 單變項變異數分析(執業單位、授課經驗) 129
附錄D 迴歸假設驗證 131
附錄E 迴歸分析相關結果 135











表 目 錄
表2-1 專業承諾定義表………………………………………………… 12
表2-2 藥事人員專業承諾相關文獻整理……………………………… 17
表2-3 人格定義表……………………………………………………… 23
表2-4 五大人格特質與其量表代表意義之說明……………………… 29
表2-5 藥事人員人格特質相關文獻整理……………………………… 32
表3-1 藥事人員專業承諾量表………………………………………… 42
表3-2 五大人格特質量表構面………………………………………… 44
表3-3 人格特質量表,神經質(N)構面………………….………… 45
表3-4 人格特質量表,外向性 (O) 構面…………………..………… 46
表3-5 人格特質量表,經驗開放性 (O) 構面……………..………… 46
表3-6 人格特質量表,宜人性 (A) 構面…………………..………… 47
表3-7 人格特質量表,嚴謹性 (C) 構面…………………..………… 47
表4-1 回收樣本之來源分布…………………………………………… 56
表4-2 不同來源之樣本分布特性……………………………………… 59
表4-3 藥事人員專業承諾量表各題項填答情形……………………… 61
表4-4 藥事人員專業承諾與人格特質各構面所得總分……………… 63
表4-5 藥事人員專業承諾與人格特質各構面平均數之差異………… 75
表4-6 研究變項之Pearson相關分析……………………………….. … 81
表4-7 藥事人員專業承諾迴歸分析…………………………………… 89
表 B 藥事人員專業承諾與人格特質各構面得分(Likert’s scale)…… 127
表 C 藥事人員專業承諾與人格特質各構面平均數之差異(執業單位、授課經驗)…………………………………………………… 129
表E-1 以授課次數(0-2次)探討授課經驗變數之迴歸模型…………… 135
表E-2 以授課堂數探討授課經驗變數之迴歸模型…………………… 136
表E-3 以執業年數取代年齡放入迴歸模型之迴歸模型……………… 137


圖 目 錄
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7. 醫院藥師激勵因素之研究
8. 藥學倫理觀之探究以醫院為例
9. 醫院行政人員的人格特質、工作壓力、工作投入、專業承諾及工作績效之相關性研究
10. 人格五因素模式預測保險業務員銷售績效的效度─NEO-PI-R量表之跨文化檢驗與人際特質架構之實證探討
11. 護理人員工作特徵﹑角色壓力﹑人格特質對組織與專業承諾之影響
12. 理財專員的人格特質、內部行銷、專業承諾、情緒勞務與工作績效之關聯性研究-以台南地區銀行為例
13. 殯葬禮儀服務人員之人格特質、殯葬管理條例知覺、工作生活品質、專業承諾、工作倦怠、工作士氣與留職意願之關聯性研究—以台北市殯葬禮儀服務人員為例
14. 藥師專業承諾及其相關因素探討
15. 人格特質與內部行銷對專業承諾、工作士氣與工作績效之關聯性研究─以台南地區房屋仲介從業人員為例
 
1. 藥學倫理觀之探究以醫院為例
2. 高職教師人格特質、專業承諾與工作投入關係之研究-以嘉義地區為例
3. 高中職餐旅群教師人格特質、專業承諾與教師效能關係之研究
4. 藥師專業承諾及其相關因素探討
5. 人格特質、工作動機、工作環境與專業承諾對員工工作滿意度之關聯性研究—以台灣及中國大陸手術室護理人員為例
6. 醫院行政人員的人格特質、工作壓力、工作投入、專業承諾及工作績效之相關性研究
7. 飛行員工作滿足知覺對離職傾向之研究-以專業承諾中介效果以及人格特質為調節預測效果
8. 人格特質與內部行銷對專業承諾、工作士氣與工作績效之關聯性研究─以台南地區房屋仲介從業人員為例
9. 理財專員的人格特質、內部行銷、專業承諾、情緒勞務與工作績效之關聯性研究-以台南地區銀行為例
10. 殯葬禮儀服務人員之人格特質、殯葬管理條例知覺、工作生活品質、專業承諾、工作倦怠、工作士氣與留職意願之關聯性研究—以台北市殯葬禮儀服務人員為例
11. 台灣北部醫學中心藥師工作壓力與工作滿意度之相關研究
12. 護理人員工作特徵﹑角色壓力﹑人格特質對組織與專業承諾之影響
13. 臺中市國民小學教師人格特質與專業承諾關係之研究
14. 人資從業人員工作投入、主動性人格特質、專業承諾與職涯滿足關係之研究
15. 理財專員內外控人格特質、專業承諾及主管領導行為與其離職傾向之研究