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研究生:吳宇玄
研究生(外文):Wu, Yu-Hsieh
論文名稱:需求鏈管理系統績效模式建構與分析
論文名稱(外文):A performance measurement framework for demand chain system
指導教授:周碩彥周碩彥引用關係
指導教授(外文):Shuo-Yan Chou
學位類別:碩士
校院名稱:國立臺灣科技大學
系所名稱:工業管理系
學門:商業及管理學門
學類:其他商業及管理學類
論文種類:學術論文
論文出版年:2004
畢業學年度:92
語文別:英文
論文頁數:65
中文關鍵詞:需求鏈管理績效管理平衡計分卡投資報酬率資訊系統導入分析
外文關鍵詞:demand chain managementperformance managementbalanced scorecardreturn on investmentinformation system implementation analysis
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隨著過去大量生產模式漸轉變為少量多樣的生產模式後,傳統單一存在且分離的需求預測,已經無法提供足夠的產銷控制機能。以製造商為核心的供應鏈,現更擴大轉向以消費者需求為導向,以零售、分銷商為核心的需求鏈管理(Demand Chain Management)。在供應鏈轉型為需求鏈導向的市場,有許多軟體公司紛紛提出一些需求鏈解決方案軟體,強調需求資訊達到透通化,讓企業快速掌握市場波動,以降低存貨等造成資金積壓成本、加速決策過程的時間來作為賣點。
然而企業仍面對著和導入供應鏈管理系統一樣的困惑,一套動則上百萬甚至上千萬的企業軟體,真的值得投資嗎?更精確的掌握需求資訊,究竟能給企業帶來何種功效?其系統應用的實際績效為何,仍有待建立一套有效的機制來進行評估。
本研究乃針對需求鏈的特性及其影響,建構一套需求管理系統的架構(framework),進行科技製造業需求鏈資訊系統導入前與導入後的績效分析,研究擬用兩種績效評估模式─投資報酬率(Return on Investment)分析及平衡計分卡(Balanced Scorecard)─作為需求鏈管理系統導入績效評估基礎。以完整的架構及實際建構的分析評估系統,輔助企業在需求鏈資訊系統導入前方案評估,導入後績效管理,隨時掌握系統產出要求的變化,並且能隨時找出最關鍵的流程進行改造或改善,以創造顧客更高的價值與企業利潤。
Information systems represent a significant investment for most organizations. Enterprises implementing the demand chain management (DCM) system face the same problem as with the supply chain management system that is to justify the introduction of such an expensive enterprise system. Although more precise demand information will provide certain benefits to the enterprise, the cost for the system may out-weight the benefits gained by having the system. It is therefore useful to have a framework and mechanism to evaluate the performance of having an enterprise system so that investment decisions can be made more systematically.
This research develops an analysis framework for the demand management system based on demand chain characteristics and their influences. In particular, the research will focus on the hi-tech manufacturing enterprises to evaluate their performances before and after the implementation of DCM systems. A framework for an ideal DCM system will first be established. Two models ─ ROI analysis and Balanced Scorecard ─ and their implementation will then be employed to measure the performances. Such models help the enterprises to evaluate different alternative DCM systems before implementation and to manage performance after implementation. It will also provide information on the key processes as the basis for improvement and re-engineering, which in turn will create higher customer values and enterprise benefits.
Abstract
Chapter 1 Introduction
1.1 Motivation and Background
1.2 Objective
1.3 Methodology
1.4 Organization of Thesis
Chapter 2 Literature Review
2.1 Supply and Demand Chain Structure
2.2.1 Supply Chain Management
2.1.2 Demand Chain Management
2.1.3 Supply and Demand Chain Performance Management
2.2 Measuring Investment for Information System
2.2.1 IS performance management process
2.2.2 Information Economics Method
2.2.3 Balanced Scorecards
Chapter 3 Modeling and Practice
3.1 Demand Chain Management System Analysis
3.1.1 Demand-driven Supply Chain Framework
3.1.2 Defining Internet-based DCM System
3.1.3 DCM System Design
3.2 Modeling Finance Performance Model for DCM
3.2.1 The ROI Process Model
3.2.2 Construct Financial measurement Model
3.3 Establishing BSC Model for DCM Performance
3.3.1 Setting the Goals of DCM system
3.3.2 Linking The Goals to Balanced Scorecard
3.3.3 Defining Performance Metrics
3.3.4 Evaluation Model
3.4 Model Practice 51
3.4.1 ROI Model Implementation
3.4.2 BSC Model Implementation
Chapter 4 Conclusion and Future Work
4.1 Conclusion
4.2 Future Work
Reference
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[21] T.E. Vollmann, C. Cordon, and H. Raabe, “From supply chain management to demenad chain management,” IMD Perspectives for Managers, November.
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