企業資源規劃系統 (Enterprise Resource Planning System, ERP system)是一套以會計導向為基礎的資訊系統，其整合了公司內部跨部門的資訊流，並及時回應員工、客戶及供應商的需求。本研究主要目的在找出ERP人才所需要的四大類知識技能，如企業功能面的知識技能(Business Knowledge and Skills category)、個人特質面的知識技能(Interpersonal Knowledge and Skills Category)、科技管理面的知識技能(Technology Management Knowledge and Skills category)與專業技術面的知識技能(Technical Specialties Knowledge and Skills category)；並了解不同種類的ERP人才對於知識技能的需求是否有差異。本研究採用問卷調查，共回收123份有效問卷。結果顯示，所有的ERP人才認為企業功能面的知識技能是最重要的，個人特質面次之，科技管理面第三，而專業技術面則為第四重要的。不同種類的ERP人才則有不同的認知；對於ERP規劃師(ERP planner)與ERP顧問(ERP consultant)，企業功能面的知識技能是最重要的，個人特質面次之，科技管理面第三，而專業技術面則為第四重要的；對於ERP系統工程師(ERP system engineer)，個人特質面的知識技能是最重要的，企業功能面次之，專業技術面第三，而科技管理面則為第四重要的。雖然不同種類的ERP人才針對四大類知識技能需求的排名有所不同，但只有在專業技術面上有顯著差異，ERP系統工程師較ERP規劃師與ERP顧問更重視此類技能。本研究並探討公司規模與經驗是否會影響不同種類ERP人才的認知，結果顯示總共34項知識技能中，只有三項個人特質面的技能會因公司規模影響到不同種類ERP人才的想法；而經驗則是全無影響。根據本研究ERP人才技能需求重要程度的調查，建議後續研究可針對這些知識技能設計相關課程來培養ERP人才，並縮短學界與業界的差異。

Enterprise system, or ERP system, provides not only a platform to integrate all information flows within an enterprise, but also a mechanism to interact with employees, suppliers, and customers in real-time. This research aims to uncover knowledge and skills including Business, Interpersonal, Technology Management, and Technical Specialties required by ERP professionals using survey research. One hundred and twenty three questionnaires were analyzed, and the results show that the important perception sequence of ERP professionals is: Business, Interpersonal, Technology Management, and Technical Specialties respectively. However, different ERP professionals, including ERP system engineer, ERP planner, and ERP consultant, have their own importance. For ERP planners and ERP consultants, the perception sequence is: Business, Interpersonal, Technology Management, and Technical Specialties; as well as for ERP system engineer, the perception sequence is: Interpersonal, Business, Technical Specialties, and Technology Management. Although the ranking of various ERP professionals is different, there is only one statistic significant difference in Technical Specialties, and none in the other Knowledge and Skills categories. In addition, the most important detail knowledge and skills of ERP professionals are “ability to interpret business problems & develop an appropriate technical solution” and “ability to use of ERP systems”.

Table of Contents
Table of Contents………………………………………………………………………i
Figure……………………………………………………………………………...….iii
Table………………………………………………………..……………………...….iv
1. INTRODUCTION 1
1.1 Background and Motivation 2
1.2 Research Objective 4
1.3 Research Scope 5
1.4 Research Structure 6
1.4.1 Research Procedure 6
1.4.2 Thesis Structure 7
1.5 Expected Contribution 8
2. LITERATURE REVIEW 9
2.1 ERP Definition 9
2.2 Knowledge and Skills Required by ERP Professionals 12
2.3 Group of ERP Professional 21
3. METHODOLOGY 22
3.1 Research Design 23
3.2 Questionnaire Design 25
3.3 Sample Selection 28
3.4 Statistical Analysis 29
3.5 Reliability 30
4. ANALYSIS AND DISCUSSION 31
4.1 Demographic Analysis 32
4.1.1 Company Type 32
4.1.2 Company Size 33
4.1.3 Group of ERP Professional 33
4.1.4 Experience 34
4.2 Perceptions of All ERP Professionals 36
4.3 Perceptions of ERP Professionals in Various Groups 42
4.4 Perceptions of ERP Professionals in Various Groups among Different Company Sizes 52
4.5 Perceptions of ERP Professionals in Various Groups among Different Experiences 57
4.6 Summary 58
5. CONCLUSION 60
5.1 Limitation 61
5.2 Summary 62
5.3 Suggestion 64
Reference …………………………………………………………………………….65
Appendix A Questionnaire …………………………………………………………i

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