(3.238.249.17) 您好!臺灣時間:2021/04/12 13:02
字體大小: 字級放大   字級縮小   預設字形  
回查詢結果

詳目顯示:::

我願授權國圖
: 
twitterline
研究生:莫明鳳
研究生(外文):Ming-Fong Mo
論文名稱:ERP人才技能需求與教育訓練之研究
論文名稱(外文):A Study of Knowledge and Skills Required by ERP Professionals
指導教授:陳育亮陳育亮引用關係張緯良張緯良引用關係
指導教授(外文):Yui-Liang ChenWei-Liang Chang
學位類別:碩士
校院名稱:世新大學
系所名稱:資訊管理學系
學門:電算機學門
學類:電算機一般學類
論文種類:學術論文
論文出版年:2004
畢業學年度:92
語文別:英文
論文頁數:79
中文關鍵詞:ERP人才技能需求
外文關鍵詞:ERP professionalknowledge and skills
相關次數:
  • 被引用被引用:2
  • 點閱點閱:297
  • 評分評分:系統版面圖檔系統版面圖檔系統版面圖檔系統版面圖檔系統版面圖檔
  • 下載下載:81
  • 收藏至我的研究室書目清單書目收藏:12
企業資源規劃系統 (Enterprise Resource Planning System, ERP system)是一套以會計導向為基礎的資訊系統,其整合了公司內部跨部門的資訊流,並及時回應員工、客戶及供應商的需求。本研究主要目的在找出ERP人才所需要的四大類知識技能,如企業功能面的知識技能(Business Knowledge and Skills category)、個人特質面的知識技能(Interpersonal Knowledge and Skills Category)、科技管理面的知識技能(Technology Management Knowledge and Skills category)與專業技術面的知識技能(Technical Specialties Knowledge and Skills category);並了解不同種類的ERP人才對於知識技能的需求是否有差異。本研究採用問卷調查,共回收123份有效問卷。結果顯示,所有的ERP人才認為企業功能面的知識技能是最重要的,個人特質面次之,科技管理面第三,而專業技術面則為第四重要的。不同種類的ERP人才則有不同的認知;對於ERP規劃師(ERP planner)與ERP顧問(ERP consultant),企業功能面的知識技能是最重要的,個人特質面次之,科技管理面第三,而專業技術面則為第四重要的;對於ERP系統工程師(ERP system engineer),個人特質面的知識技能是最重要的,企業功能面次之,專業技術面第三,而科技管理面則為第四重要的。雖然不同種類的ERP人才針對四大類知識技能需求的排名有所不同,但只有在專業技術面上有顯著差異,ERP系統工程師較ERP規劃師與ERP顧問更重視此類技能。本研究並探討公司規模與經驗是否會影響不同種類ERP人才的認知,結果顯示總共34項知識技能中,只有三項個人特質面的技能會因公司規模影響到不同種類ERP人才的想法;而經驗則是全無影響。根據本研究ERP人才技能需求重要程度的調查,建議後續研究可針對這些知識技能設計相關課程來培養ERP人才,並縮短學界與業界的差異。
Enterprise system, or ERP system, provides not only a platform to integrate all information flows within an enterprise, but also a mechanism to interact with employees, suppliers, and customers in real-time. This research aims to uncover knowledge and skills including Business, Interpersonal, Technology Management, and Technical Specialties required by ERP professionals using survey research. One hundred and twenty three questionnaires were analyzed, and the results show that the important perception sequence of ERP professionals is: Business, Interpersonal, Technology Management, and Technical Specialties respectively. However, different ERP professionals, including ERP system engineer, ERP planner, and ERP consultant, have their own importance. For ERP planners and ERP consultants, the perception sequence is: Business, Interpersonal, Technology Management, and Technical Specialties; as well as for ERP system engineer, the perception sequence is: Interpersonal, Business, Technical Specialties, and Technology Management. Although the ranking of various ERP professionals is different, there is only one statistic significant difference in Technical Specialties, and none in the other Knowledge and Skills categories. In addition, the most important detail knowledge and skills of ERP professionals are “ability to interpret business problems & develop an appropriate technical solution” and “ability to use of ERP systems”.
Table of Contents
Table of Contents………………………………………………………………………i
Figure……………………………………………………………………………...….iii
Table………………………………………………………..……………………...….iv
1. INTRODUCTION 1
1.1 Background and Motivation 2
1.2 Research Objective 4
1.3 Research Scope 5
1.4 Research Structure 6
1.4.1 Research Procedure 6
1.4.2 Thesis Structure 7
1.5 Expected Contribution 8
2. LITERATURE REVIEW 9
2.1 ERP Definition 9
2.2 Knowledge and Skills Required by ERP Professionals 12
2.3 Group of ERP Professional 21
3. METHODOLOGY 22
3.1 Research Design 23
3.2 Questionnaire Design 25
3.3 Sample Selection 28
3.4 Statistical Analysis 29
3.5 Reliability 30
4. ANALYSIS AND DISCUSSION 31
4.1 Demographic Analysis 32
4.1.1 Company Type 32
4.1.2 Company Size 33
4.1.3 Group of ERP Professional 33
4.1.4 Experience 34
4.2 Perceptions of All ERP Professionals 36
4.3 Perceptions of ERP Professionals in Various Groups 42
4.4 Perceptions of ERP Professionals in Various Groups among Different Company Sizes 52
4.5 Perceptions of ERP Professionals in Various Groups among Different Experiences 57
4.6 Summary 58
5. CONCLUSION 60
5.1 Limitation 61
5.2 Summary 62
5.3 Suggestion 64
Reference …………………………………………………………………………….65
Appendix A Questionnaire …………………………………………………………i
Reference
1. APICS Dictionary, 9th ed. (1998), APICS — The Educational Society for Resource Management, Alexandria, VA: APICS.
2. Ashenhurst, R. L. (1972), “Curriculum Recommendations for Graduate Professional Programs in Information Systems: A Report of the ACM Curriculum Committee on Computer Education for Management,” Communication of the ACM, Vol. 15, No. 5, pp. 363-398.
3. Bailey, J. L. and Stefaniak, G. (2001), “Industry Perceptions of the Knowledge, Skills, and Abilities Needed by Computer Programmers,” Proceedings of the 2001 ACM SIGCPR conference on Computer personnel research, San Diego, California, United States, pp. 93-99.
4. Becerra-Fernandez, I., Murphy, K. E. and Simon, S. J. (2000), “Enterprise Resource Planning: Integrating ERP in the Business School Curriculum,” Communication of the ACM, Vol. 43, No. 4, pp. 39-41.
5. Benbasat, L., Dexter, A. S. and Mantha, R. W. (1980), “Impact of Organizational Maturity on Information System Skill Needs,” MIS Quarterly, Vol 4, No.1, pp. 21-34.
6. Cheney, P. H. and Lyons, N. R. (1980), “Information Systems Skill Requirements: A Survey,” MIS Quarterly, Vol. 4, No.1, pp. 35-43.
7. Cheney, P. H. (1988), “Information Systems Skills Requirements: 1980 & 1988,” Proceedings of the ACM SIGCPR conference on Management of information systems personnel, College park, Maryland, United States, Apr. 7-8, pp. 1-7.
8. Cheney, P. H., and Hale, D. P. and Kasper, G. M. (1990), “Knowledge, Skills and Abilities of Information Systems Professionals: Past, Present, and Future,” Information & Management, Vol. 19, pp. 237-247.
9. Davenport, T. H. (1998), “Putting the Enterprise into the Enterprise System,” Harvard Business Review, Vol. 76, Iss. 4, pp. 121-131.
10. Hawking, P. and McCarthy, B. (2000), “Industry Collaboration: A Practical Approach for ERP Education,” Proceedings of the Australasian conference on Computing education, pp. 129-133.
11. Henry, R. M., Dickson, G. W. and LaSalle, J. (1973), “Human Resources for MIS: A Report of Research,” Proceedings of the Fifth Annual Conference of The Society for Management Information Systems, Chicago, Illinois, United States, Sep. , pp.21-34.
12. Hossain, L., Patrick, J. D. and Rashid, M. A. (2002), Enterprise Resource Planning: Global Opportunities & Challenges, Hershey PA: Idea Group Publishing.
13. Kapp, K. M., Latham, W. F. and Ford-Latham, H. N. (2001), Integrated Learning for ERP Success: A Learning Requirements Planning Approach, Alexandria VA: APICS and New York, WCB: St.Lucie Press.
14. Kumar, K. and Van Hillsgersberg, J. (2000), “ERP Experiences and Evolution,” Communication of the ACM, Vol. 43, No. 4, pp. 23-26.
15. Laudon, K. C. and Laudon, J. P. (2001), Essentials of management Information Systems: Organization and Technology in the Networked Enterprise Fourth Edition, New Jersey: Prentice Hall.
16. Lee (a), D. M. S., Trauth, E. M. and Farwell, D. (1995), “Critical Skills and Knowledge Requirements of IS Professionals: A Joint Academic/Industry Investigation,” MIS Quarterly, Vol.19, No.3, pp. 313-340.
17. Lee (b), S., Koh, S., Yen, D. and Tang, H. L. (2002), “Perception Gaps between IS Academics and IS Practitioners: An Exploratory Study,” Information & Management, Vol. 40, pp. 51-61.
18. Jiang, J. J. and Klein, G. (1995), “Requisite Technical Skills for Technical Support Analysts: A Survey,” Computer Personnel, Vol. 16, No.2, pp. 12-20.
19. Nelson, R. R. (1991), “Educational Needs as Perceived by IS and End-User Personnel: A Survey of Knowledge and Skill Requirements,” MIS Quarterly, Vol. 15, No. 4, pp. 502-525.
20. Ng Tye, M. W., Poon, S. K. and Burn, M. (1995), “Information Systems Skills: Achieving Alignment Between the Curriculum and the Needs of the IS Professionals in the Future,” Database, Vol. 26, No. 4, pp. 47-61.
21. Noguear, J. H. and Watson, E. F. (2004), “Effectiveness of using an enterprise system to teach process-centered concepts in business education,” Journal of Enterprise Information Management, Vol. 17, No. 1, pp. 56-74.
22. Norris, G.., Hurley, J. R., Hartley, K. M., Dunleavy, J. R. and Balls, J. D. (2000), E-Business and ERP: Transforming the Enterprise, New York: John Wiley & Sons.
23. Nunamker, J.F., Jr., Couger, J.D. and Davis, G. B. (1982), “Information Systems Curriculum Recommendations for the 80s:Undergraduate and Graduate Programs,” Communication of the ACM, Vol. 25, No. 11, pp. 781-805.
24. O’Leary, D. E. (2000), Enterprise Resource Planning Systems: Systems, Life Cycle, Electronic Commerce, and Risk, UK: Cambridge University Press.
25. Sawyer, S., Eschenfelder, K. R., Diekema, A. and McClure, C. R. (1998), “IT Skills in the Context of BigCo.,” Proceedings of the 1998 conference on Computer personnel research, Boston, Massachusetts, United States, Mar. 26-28, pp. 9-18.
26. Shi, N. and Bennett, D. (1998), “Requisite IS Management Knowledge and Skills Construct: A Survey,” Computer Personnel, Vol. 19, No. 1, pp. 3-19.
27. Todd, P. A., McKeen, J. D. and Gallupe, R. B. (1995), “The Evolution of IS Job Skills: A Content Analysis of IS Job Advertisements from 1970 to 1990,” MIS Quarterly, Vol. 19, No. 1, pp. 1-27.
28. Trauth, E. M., Farwell, D. W. and Lee, D. (1993), “The IS Expectation Gap: Industry Expectations versus Academic Preparation,” MIS Quarterly, Vol. 17, No. 3, pp. 293-307.
29. Watson, E. E. and Schneider, H. (1999), “Using ERP Systems in Education,” Communication of the AIS, Vol. 1, No. 9.
30. Zmud, R. W. (1983), Information Systems in Organizations, Scott, Foresman and Company, Tucker, GA.
QRCODE
 
 
 
 
 
                                                                                                                                                                                                                                                                                                                                                                                                               
第一頁 上一頁 下一頁 最後一頁 top
系統版面圖檔 系統版面圖檔