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In the late 19’s and the beginning of 20’s. Many countries in the whole world found that the “Quality Management” was very important. No matter enterpriser or
scholar extensively discuss with this topic . After a few years, the enterprises start topay attention for the Quality Management of product or service.
Manfucture’s main competitiveness depend on “Quality”. This study focuses on business of implementation “Quality Management” to investigate the differences between theory and reality. We select N company as the case of this study.
Key Successful Factors of Total Quality Management has been found through the literature review. Further, we discuss with the differences between Quality Management module and theory.
This study adopts questionnaire investigation to collect data and then use SPSS10.0 to acquire Descriptive Statistics and Analysis of Variance (ANOVA).
After compare the differences between the quality management module and TQM’s KSF of N Company, the study finds that N company conform to : (1) “Pursue after customer satisfaction, satisfy with customer needs.” for outside customer.; (2)“Promise of superior, Guarantee of Quality.” ; (3) “Development of Human Resources.” ; (4) “Continuing improvement, committed first of quality.” ; (5) “Team
cooperation.”
But N company not conform to : (1) “Pursue after customer satisfaction,satisfy with customer needs.” for inside customer; (2) “Whole members participate in, offer employee authority.” ; (3) “Data collect and analyse, information system feedback.” ; (4) “Opening communication.”
In accordance with findings, this study provides six topics for the future to do consultation of Quality for N company. (1) To launch an attack voluntarily, to create
triple-win. (2) To utilize white-board or electric-board. (3) To establish employee welfare group. (4) To establish “ Check List of Quality Management Skill”. (5) To respect foreman’s ability. (6) To establish customer service group of cross-unit.
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