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研究生:吳家賢
研究生(外文):Chia Hsien
論文名稱:企業資源規劃導入個案之認知結構探討-以科技結構化模式為基礎
論文名稱(外文):A Case study of Cognitive structure of Enterprise Resource Planning Implementation on Structuration Model
指導教授:方國定方國定引用關係
指導教授(外文):Kwoting Fang
學位類別:碩士
校院名稱:國立雲林科技大學
系所名稱:資訊管理系碩士班
學門:電算機學門
學類:電算機一般學類
論文種類:學術論文
論文出版年:2004
畢業學年度:92
語文別:中文
論文頁數:142
中文關鍵詞:企業資源規劃任務/科技配適模式科技的結構化模型認知結構
外文關鍵詞:Cognitive StrStructuration Model of Technology
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企業資源規劃系統(ERP)是一個大型的資訊系統,導入企業資源規劃系統所費不貲,且是一件極為複雜的工程,而大多數的學術文獻都在探討其導入的成功因素或失敗因素,而對於ERP導入過程中,ERP系統、公司組織,與相關人員的互動情形,目前並較無相關研究探討。

因此本研究分成兩部份去探討企業資源規劃系統導入歷程,一方面從Orlikowski(1992)所提出的「科技的結構化模型」,做為實際訪談產業界導入ERP案例的理論架構,探討企業導入ERP過程中,ERP系統、公司組織,和相關人員間的互動情形。另一方面根據任務╱科技配適度模式,共12個構面設計一份ERP導入後任務╱科技配適度問卷,進行個案訪談時,同時請受訪者填答此份問卷,並採用認知結構分析方法KNOT,分析相關人員的認知結構,配合個案訪談內容,進一步去探討ERP系統、公司組織,相關人員間的真實情況,提供個案研究的另一思考觀點。
The velocity and dynamic nature of the global marketplace, in terms of the progress of the information technology, has driven a competitive incentive among companies in Taiwan to consolidate and reconcile their service, as a means of creating value that is sustainable over time. The enterprise resource planning (ERP) system, during the past decade, is paid much attention in the business setting in Taiwan. A lot of efforts have been spent on its related studies, especially on critical success or failure factors, however, the depth and practical standpoints for the interaction among people when implemented the ERP system is spare.
The main purpose of this study was twofold. First, it adopted the Structuration Model of Technology, originally from Orlikowski, to explore the interactions among ERP system、Organization and Person when the ERP system implemented. Second, based on task-technology fitting (TTF) model, it analyzed the cognitive structure of person who participated the ERP implementation.
The results revealed that there existed interactions among technology, ERP participants and organization, and thirty four propositions were proposed. It is hope that the results of this study could provide valuable information to managers when launch an ERP system.
摘要 i
ABSTRACT ii
誌謝 iii
目錄 iv
表目錄 vi
圖目錄 vi
一、緒論 1
1.1 研究背景與動機 1
1.2 研究問題與目的 2
1.3 研究範圍與限制 4
1.4 研究設計流程與架構 4
1.5 論文架構 7
二、文獻探討 8
2.1 結構化理論(Structuration Theory;ST) 8
2.1.1 結構化理論的概念 8
2.1.2 科技的結構化模型 10
2.2 企業資源規劃(Enterprise Resource Planning;ERP) 14
2.2.1 ERP的定義 14
2.2.2 ERP發展歷程 18
2.2.3 ERP基本功能模組及系統架構 24
2.2.4 ERP 導入關鍵成功因素 28
2.3任務-科技配適度理論(Task/Technology Fitting;TTF) 31
2.3.1任務-科技配適度理論的概念 31
2.3.2 任務-科技配適度理論構面量表 36
2.4 認知結構分析工具(Knowledge Network Organizing Tool;KNOT) 37
2.4.1 概念構圖 37
2.4.2 知識表徵 39
2.4.3 知識結構 40
2.4.4 路徑搜尋網路分析法 42
2.4.6 知識網路組織工具 45
三、研究方法 47
3.1 研究架構 47
3.2 研究方法的選擇 48
3.3 研究方法的設計 50
3.3.1 個案研究設計 50
3.3.1.1個案的選擇 50
3.3.1.2 分析層次及單元 51
3.3.2 問卷調查 52
3.4 資料來源與資料搜集方式 52
3.5 資料分析方法 55
3.6 研究的品質 56
3.7 研究工具 57
3.8 資料處理 58
四、ERP系統導入個案分析 62
4.1 個案公司簡介 62
4.1.1 企業經營特性 64
4.1.2 個案公司資訊化歷程 65
4.2 個案公司ERP系統導入專案介紹 67
4.2.1 專案緣由 67
4.2.2 專案實施之規劃 67
4.3 研究資料分析 74
4.3.1 訪談對象介紹 74
4.3.2 台中精機ERP系統導入歷程分析 75
4.3.2.1 相關人員資料分析 75
4.4 小結 100
五、結論與建議 102
5.1結論 102
5.2 研究貢獻 113
5.2.1 學術方面的貢獻 113
5.2.2 實務方面的貢獻 114
5.3 建議及未來研究方向 114
參考文獻 116
【附錄一】 訪談問題 124
【附錄二】 訪談問卷 125
【附錄三】 訪談信函 130
【附錄四】 個案研究計畫書 131
【附錄五】 個案研究資料庫(訪談紀錄索引、文件記錄索引) 133
【自傳】 134
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二、中文部份
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三、網頁部份
1.比爾蓋茲,「數位神經網路系統[線上文件]」,(http://www.microsoft.com/dns/overviews/DNSoverviews.htm)
2.曾渙釗(2000),安瑟管理顧問公司(http://www.anser.com.tw/)
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