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研究生:周昱宏
研究生(外文):Yu-Hong Chou
論文名稱:供應鏈管理績效之探討-以系統動態觀點
論文名稱(外文):Study on the Supply Chain Management Performance from A System Dynamics Perspective
指導教授:林錦煌林錦煌引用關係
指導教授(外文):Chin-Huang Lin
學位類別:碩士
校院名稱:中華大學
系所名稱:科技管理研究所
學門:商業及管理學門
學類:其他商業及管理學類
論文種類:學術論文
論文出版年:2005
畢業學年度:93
語文別:中文
論文頁數:120
中文關鍵詞:供應鏈管理供應鏈管理績效系統動態學
外文關鍵詞:supply chain managementsupply chain management performancesystem dynamics
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隨著資訊科技的進步以及產業結構的改變,企業所面臨的環境正持續不斷地發生變化,加上市場經濟自由化與國際化,許多企業為了因應此全球化競爭的挑戰,必須開始審慎思考由獨立的經營個體,擴展成為一個延伸至上下游夥伴的企業聯盟。首先策略性挑選所需之供應商來進行結盟,進一步將企業內部資訊及系統與夥伴連結起來,朝向與上、下游合作廠商間發展協同作業的目標來進行,並透過企業流程與資源的整合,讓供應鏈中的各種不同成員來進行協同產品設計、行銷、物流、服務等相關合作計畫,藉以提升整體供應鏈之競爭優勢。
本研究旨在以系統動態學的方法,進行影響供應鏈管理績效之因子分析,如此希望對企業進行供應鏈管理績效之提升能有所助益。供應鏈管理具有複雜的系統結構,惟有瞭解問題關鍵之所在,才能立刻針對問題進行修正來提昇績效。系統動態學則可協助理解複雜系統是如何變化,及系統架構內的內部回饋環如何影響整個系統行為。本研究嘗試建構影響供應鏈管理績效相關因子之動態模型,採文獻歸納的方式概分為成本流、彈性流與顧客流等三個構面的因果迴路圖,並透過文獻蒐集彙整的方式來加以驗證。
本研究所建構之因果迴路圖雖皆為正向回饋,但由於受到外在的限制因子影響,因此系統並不會像滾雪球般無限制地擴大,而會從中取得一平衡狀態。本研究最後依據所建構之因果迴路圖,進行因子之文獻歸納說明與分析,並提出適當建議以供對相關議題有興趣者之參考,也為後續之研究者,提供另一套研究思維與途徑。
With the advancement of information technology and changing industrial structure, industries have to develop from independent management into cooperative process of companies on various tiers in order to deal with the ever-changing external environment and market economy liberalization and internationalization. First, strategically industries have to choose suppliers for cooperation; further, they need to connect all the inside information and systems to have all tier companies work in coordination with each other. Through the integration of technological process and resources, companies in this chain are able to coordinate their product design, marketing, logistic, service, and other relevant programs under the consideration of improving the competitive advantages of supply chain as a whole.
According to the system dynamic perspectives, this study seeks to analyze factors affecting the supply chain management, hoping that this research would be helpful for industries in improving their supply chain management performance. Supply chain management is of complicated systemic structure; only to find out the key problem can we improve the performance by means of immediate revision. On the other hand, system dynamics is applied to understand the way complicated systems would change in operation, and also the way circuits inside the system structure would influence the whole progress. Seeking to construct the dynamic models of our related factors which affect the supply chain management performance, this study classifies these models into three aspects of causal relationship and causal feedback loop through analyzed references: cost flow, flexibility flow, and customer flow.
All the constructed circuits in this research are positive feedbacks, and the system is so influenced by the external factors that it keeps its balance instead of expanding without limit. Finally, this study uses the constructed causal relationship and causal feedback loop to illustrate and analyze the factors inside our suggested references, which suggests not only related issues for further study but also a kind of thinking access for future research in this field.
目 錄
摘 要 i
誌 謝 ii
目 錄 iii
圖目錄 vi
表目錄 vii
第一章 緒論 1
1.1 研究動機 1
1.2 研究目的 1
1.3 研究範圍與限制 2
1.4 研究流程 3
1.5 論文結構 4
第二章 文獻探討 5
2.1 供應鏈文獻回顧 5
2.1.1 供應鏈之定義 5
2.1.2 供應鏈面臨之問題 8
2.2 供應鏈管理文獻回顧 10
2.2.1 供應鏈管理之定義 10
2.2.2 供應鏈管理興起之原因 13
2.2.3 供應鏈管理之內涵 15
2.3 供應鏈管理績效 22
2.3.1 供應鏈管理之成本 44
2.3.2 供應鏈之彈性 53
2.3.3 供應鏈之顧客滿意度 59
第三章 研究方法 65
3.1 質性研究法 65
3.2 文獻探討法(LITERATURE REVIEW) 65
3.3 系統動態學方法 66
3.3.1 系統動態學之定義 66
3.3.2 系統動態模式的研究法 67
3.3.3 系統動態學的理論基礎: 68
3.3.4 系統動態學之基本信念與特色 70
3.3.5 系統動態學之基本元件 72
3.3.6 系統動態學的決策制定過程 77
3.4 研究概念架構 79
第四章 供應鏈管理績效之因果迴路模式建構與驗證 80
4.1 建構因果迴路圖 80
4.1.1 成本流: 80
4.1.2 彈性流: 80
4.1.3 顧客流: 81
4.2 成本流之因果迴路圖 81
4.2.1 成本流之推演過程 81
4.2.2 成本流之限制條件 83
4.2.3 成本流因果迴路圖的驗證表 83
4.2.4 成本流因果迴路圖的驗證詳述 85
4.3 彈性流之因果迴路圖 89
4.3.1 彈性流之推演過程 89
4.3.2 彈性流之限制條件 90
4.3.3 彈性流因果迴路圖的驗證表 91
4.3.4 彈性流因果迴路圖的驗證詳述 93
4.4 顧客流之因果迴路圖 97
4.4.1 顧客流之推演過程 97
4.4.2 顧客流之限制條件 98
4.4.3 顧客流因果迴路圖的驗證表 98
4.4.4 顧客流因果迴路圖的驗證詳述 98
4.5 供應鏈管理績效之整體系統動態圖 100
第五章 結論與建議 102
5.1 研究結論 102
5.2 研究建議 104
5.3 後續研究之建議 105
參考文獻 106
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