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研究生:林佳潓
研究生(外文):Chia-Hui Lin
論文名稱:知覺組織支持與組織公民行為:角色定義幅度之中介效果
論文名稱(外文):Role definition breadth as a mediator between organizational citizenship behavior and perceived organizational support
指導教授:郭建志郭建志引用關係
指導教授(外文):Chien-Chih Kuo
學位類別:碩士
校院名稱:中原大學
系所名稱:心理學研究所
學門:社會及行為科學學門
學類:心理學類
論文種類:學術論文
論文出版年:2005
畢業學年度:93
語文別:中文
論文頁數:90
中文關鍵詞:組織公民行為知覺組織支持角色定義幅度知覺主管支持
外文關鍵詞:organizational citizenship behaviorrole definition breadthperceived organizational supportperceived supervisor support
相關次數:
  • 被引用被引用:74
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  • 下載下載:254
  • 收藏至我的研究室書目清單書目收藏:10
過去研究知覺組織支持和組織公民行為之間的關係,主要的角度是從社會交換論來探討,本研究除了社會交換理論外,整合了角色理論這樣的概念,將角色定義幅度作為組織公民行為與知覺組織支持的中介變項。本研究主要的目的在於探討,員工的角色定義幅度是否為知覺組織支持(知覺組織支持和知覺主管支持)與組織公民行為的中介變項,並且針對三個變項之間彼此不同的層次關係作一個完整的研究。亦即,知覺主管支持和知覺組織支持會透過個人層級或是組織層級的角色定義對不同層級的組織公民行為產生不同的影響效果。本研究採用問卷法,受試者是公私立的營利單位員工,與該員工的直屬主管,樣本採對偶方式收集。本研究採取便利性抽樣,總共回收了305筆配對資料。本研究的結果顯示:(1)員工知覺組織支持或知覺主管支持越高時,所表現出不同層級(組織層級和個人層級)的組織公民行為越多(2)當員工擴大不同層級(組織層級和個人層級)的角色定義幅度時,員工會分別表現出更多不同層級的組織公民行為(3)角色定義幅度為組織公民行為與知覺組織支持的中介變項。最後本研究將根據研究結果,進一步說明未來研究方向以及管理上的實務意涵。
Previous researches about the relationship between perceived organizational support and organizational citizenship behavior were mainly based on the point of view of social exchange theory. This research, not only includes social exchange theory but also integrates the concept of role theory, which defines role definition breadth as mediating effect of organizational citizenship behavior and perceived organizational support. The main purpose of this research is to discuss if employee’s role definition breadth is mediating effect of perceived organizational support and organizational citizenship behavior. There are 305 questionnaires surveyed by employees and their supervisor.
The result indicate that: First, employee with high perceived supervisor support or perceived organizational support, have more organizational citizenship behavior; second, when employees enlarge their role definition breadth , they will show more organizational citizenship behavior; third, role definition breadth have significant mediating effect between organizational citizenship behavior and perceived organizational support. The outcome of this research further represents the direction of future research and practical meaning of management.
目次

第一章 研究動機與目的 1
第二章 文獻探討 5
第一節 組織公民行為 5
第二節 知覺組織支持與組織公民行為 9
第三節 角色定義幅度與公民行為 20
第四節 角色定義幅度的中介角色 23
第五節 研究架構與假設 25
第三章 研究方法 27
第一節 研究樣本 27
第二節 研究工具 27
第三節 研究步驟 40
第四節 資料分析 41
第四章 研究結果 43
第一節 各變項相關分析之結果 43
第二節 知覺組織支持與角色定義幅度
對組織公民行為之迴歸分析結果 45
第三節 角色定義幅度的中介效果 49
第四節 知覺組織支持、角色定義幅度及
組織公民行為之路徑分析結果 52
第五章 討論與建議 56
第一節 研究結果討論 56
第二節 管理意涵 63
第三節 未來研究方向 64
第四節 研究限制 65







徵引文獻 67
附錄一 實驗指導語 74
附錄二 主管填寫之主管意見調查表 75
附錄三 員工填寫之工作態度調查量表 78















表目次

表一 組織公民行為分類的構面整理 10
表二 知覺組織支持對組織公民行為的影響整理 18
表三 研究假設 25
表四 樣本組成 28
表五 組織公民行為之驗證性因素分析 31
表六 組織公民行為驗證性因素分析之兩個模式指標比較 32
表七 角色定義幅度之驗證性因素分析 34
表八 角色定義幅度兩個模式之比較指標比較 35
表九 POS之確認性因素分析 36
表十 PSS之確認性因素分析 37
表十一 知覺組織支持兩個模式之比較指標比較 39
表十二 模式契合度的判斷指標 42
表十三 各變項間相關分析 44
表十四 角色定義幅度對組織公民行為之回歸分析 46
表十五 知覺組織支持對組織公民行為之回歸分析 48
表十六 知覺組織支持、角色定義幅度與
組織公民行為之回歸分析 50
表十七 研究假設結果摘要 56
表十八 POS和PSS對OCBO和OCBI之回歸分析 62




圖目次

圖一 本研究之研究架構 26

圖二 模式一:知覺組織支持、組織層級角色定義幅度與組織層級組織公民行為之路徑分析表 53

圖三 模式二:知覺組織支持、個人層級角色定義幅度與個人層級組織公民行為之路徑分析表 55
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