臺灣博碩士論文加值系統

隨著全球化競爭與資訊科技的進步，唯有重視產品研發、創新與快速回應顧客需求的企業，才能在激烈競爭的環境中生存。品質機能展開法(Quality Function Deployment, QFD) 因其能有效轉換顧客需求於產品機能上，減少企業研發成本與產品開發時間，常被應用在新產品的開發。然而，品質機能展開法並不能保證在供應鏈體系中所有參與夥伴的需求皆被充分考量；因此，本研究結合品質機能展開法與協同產品商務(Collaborative Product Commerce, CPC) 的理論，建構協同式品質機能展開模式(Collaborative QFD, CQFD)，協助企業有效降低產品研發費用與縮短產品上市時間。
本研究以藍芽無線傳輸聯結器為例，首先確立顧客需求與技術要求間的關鍵品質要項，再藉由協同式品質機能展開模式整合供應商、製造商與零售商的需求，有效地評選適合藍芽無線傳輸連結器的設計準則。在需求權重方面，先藉由專家訪談方式探討需求項目，再利用波達投票法(Borda Count) 有效整合決策者的評估值。最後，本研究開發協同式品質機能展開法之雛型系統，並以實際工廠案例來驗證模式的可行性，期望能作為業界在進行藍芽產品研發設計時的參考，進而提昇企業本身的競爭力與獲利能力。

By globalization competition and progress of information technology, enterprises must emphasize the effectiveness for product R&D, innovation and quick response customers’ demand to increase their competitive advantages. The quality function development (QFD) is constantly applied for the new product development due to it is valid to reduce R&D cost and time. However, the QFD cannot offer guarantees that all participation partners’ demand is adequately considered. In this study, we proposed the collaborative QFD by integrating collaborative product commerce (CPC) and QFD to promote the performance of new product development.
In this study, the Bluetooth USB dongle is given as an example to demonstrate our proposed procedure. At first, we construct the key evaluation items for the customers’ demand and technical requests. Furthermore, we utilize collaborative QFD to integrate the demands of suppliers, manufacturers, and retailers to obtain suitable criteria for evaluating the new product development of Bluetooth USB dongle. Moreover, the Borda count is applied to combine decision makers’ evaluations. Finally, we develop a collaborative QFD prototype system for assisting enterprises to accomplish effectively new product development project.

目 錄
封面內頁
簽名頁
授權書 iii
中文摘要 v
英文摘要 vi
誌謝 vii
目 錄 viii
圖目錄 xi
表目錄 xiii

第一章 緒論 1
1.1 研究背景與動機 1
1.2 研究目的 5
1.3 研究方法 7
1.4 研究範圍與限制 7
1.5 論文架構 9
第二章 文獻探討 12
2.1 品質機能展開(Quality Function Deployment, QFD) 12
2.1.1 品質機能展開之定義 12
2.1.2 品質機能展開之目的 13
2.1.3 品質機能展開之特徵 15
2.1.4 品質機能展開之應用 18
2.1.5 品質機能展開與協同式品質機能展開法之差異 19
2.2 協同作業（Collaborative Operation） 20
2.2.1 協同作業之定義 20
2.2.2 企業間的協同作業模式 22
2.3 協同商務(Collaborative Commerce) 27
2.3.1 協同商務之定義 27
2.3.2 協同商務之特質 29
2.3.3 協同商務之功能 31
2.4 協同產品商務（Collaborative Product Commerce, CPC） 35
2.4.1 協同產品商務之定義 35
2.4.2 協同產品商務之功能 37
2.4.3 協同產品商務之發展階段 40
2.5 新產品開發相關作業 43
第三章 研究方法 46
3.1 研究流程與分析 46
3.2 協同式品質機能展開法之活動定義與運作流程 48
3.3 品質機能展開之應用 50
3.3.1 專家訪談建構藍芽無線傳輸連結器之客觀需求 50
3.4 計算需求權重 52
3.4.1 計算需求權重 55
3.5 建構品質屋的準則、中心關係矩陣和相關矩陣 61
3.6 衡量藍芽無線傳輸連結器之準則權重的程度 63
第四章 案例說明 64
4.1 顧客需求項目 64
4.2 專家訪談 66
4.3 需求權重 69
4.4 準則分析、中心關係矩陣和相關矩陣的建立 75
4.5 衡量藍芽無線傳輸連結器設計準則權重的程度 76
4.6 雛型系統說明 79
第五章 結論與建議 99
5.1 結論 99
5.2 未來研究建議 100
參考文獻 102

圖目錄

圖1.1 2002-2007年全球藍芽產品出貨量 3
圖1.2 2003-2004年台灣藍芽產業表現與展望 4
圖1.3 簡化之供應鏈流程架構圖 9
圖1.4 協同式品質機能展開之運作概念圖 9
圖1.5 論文架構圖 11
圖2.1 品質屋圖架構 17
圖2.2 協同作業應用示意圖 21
圖2.3 協同供應鏈價值模式 26
圖2.4 協同產品商務核心作業流程圖 38
圖2.5 新產品開發的基本流程五個階段流程 44
圖3.1 研究流程圖 48
圖3.2 協同式品質機能展開之運作流程圖 49
圖3.3 需求權重流程 55
圖4.1 符號品質屋圖 76
圖4.2 完整品質屋 78
圖4.3 系統架構圖 81
圖4.4 系統登入畫面 82
圖4.5 顧客登入畫面 83
圖4.6 顧客填寫問卷 84
圖4.7 專家登入畫面 85
圖4.8 專家評估需求項目決策過程一 86
圖4.9 專家評估需求項目決策過程二 87
圖4.10 企業決策者管理功能 88
圖4.11 企業決策者之品質需求表功能 89
圖4.12 企業決策者使用需求管理功能 90
圖4.13 企業決策者計算評估屬性集權重 91
圖4.14 企業決策者計算需求權重分析一 92
圖4.15 企業決策者計算需求權重分析二 93
圖4.16 企業決策者計算需求權重分析三 94
圖4.17 企業決策者計算需求權重分析四 95
圖4.18 企業決策者制定品質屋 96
圖4.19 產品方案評估表 97
圖4.20 系統管理者之功能 98


表目錄

表2.1 品質機能展開之相關定義 13
表2.2 日本與美國使用QFD情形 18
表2.3 品質機能展開法與協同式品質機能展開法之差異 20
表2.4 協同商務之相關定義 28
表2.5 傳統商務在地理區隔上與協同商務之比較 30
表2.6 協同產品商務之相關定義 36
表3.1 品質需求表 54
表4.1 顧客要求項目－要求品質轉換表 66
表4.2 供應商觀點之藍芽無線傳輸連結器設計需求表 67
表4.3 製造商觀點之藍芽無線傳輸連結器設計需求表 68
表4.4 零售商觀點之藍芽無線傳輸連結器設計需求表 68
表4.5 整合需求表項目 69
表4.6 藍芽無線傳輸連結器之產品方案評估表 79

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