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研究生:鍾永祥
研究生(外文):Chung Yung-hsiang
論文名稱:軍事單位實施主管管理才能評鑑360度回饋之受評者態度影響因素之研究-以國軍某單位為例
論文名稱(外文):Military Department’s Practice of Chief’s Managerial Ability 360 Degree Feedback Assessment – An Investigation into Factors Influencing the Mindset of the Person being Assessed upon : Case Study Based on One Particular Unit of the Military.
指導教授:賴文魁
指導教授(外文):Lai Wen-kuei
學位類別:碩士
校院名稱:大葉大學
系所名稱:國際企業管理學系碩士在職專班
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2005
畢業學年度:93
語文別:中文
論文頁數:124
中文關鍵詞:主管管理才能360度回饋評鑑受評者態度多元回饋
外文關鍵詞:chiefs’ managerial abilities360 degree feedbackmindsets of the analyzed personneldiversified feedback
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主管管理才能評鑑制度為分析管理人員是否具備關鍵之管理能力,瞭解本身之優弱勢,進而輔以訓練提升其競爭力之管理工具。一般均以360度回饋的方式進行,期以多源回饋的方式,使評估之結果更為客觀、全面。
儘管受評者能經由360度回饋評鑑方式獲得相關之回饋,然當評鑑來源多源化,且與傳統評鑑方式不同時,即容易造成受評者對系統及評鑑結果產生懷疑。因此,在推動360度回饋評鑑系統時,掌握單位受評者之態度是相當重要的,其影響到實施評鑑系統後能為單位帶來之成效多寡。因此,探討受評者對360度回饋管理才能評鑑之態度,即為本研究之重要目的。
本研究以國軍某單位為例,探討上尉以上之主官(管)於單位實施評鑑制度時,「人口統計變項」、「對評鑑制度了解與否」、「自他評一致性」、「對評鑑者能力知覺」、「人際關係」等變項對360度回饋管理才能評鑑之態度影響。
於結果顯示,「對評鑑制度了解與否」及「人際關係」中「與部屬關係」,為影響受評者態度之最大因素,其次「自他評一致性」中「自評-部屬正負向回饋」與「對評鑑者能力知覺」中「信任上司」項目亦對受評者態度有正向影響。除此,本研究之結論亦提出管理實務上之意涵並針對研究提出進一步研究之建議。
The Chief’s managerial ability system is an analytical tool for recognizing if the targeted personnel possess key managerial abilities & understand ones advantages & disadvantages over others, therefore to undertake required trainings to upgrade their competitiveness. The tool is normally carried out by using 360 degree feedback assessment, using multiple feedback method, to make analogy result more objective & all-rounded.
Despite the acquired related feedback for the person being analyzed on using the 360 degree feedback assessment, the feedback is from a diversify source, therefore often resulting in speculations coming from the person being analyzed. As a result, when promoting such tool, total control of the mindsets of the targets is critical, as its influences often decide the effectiveness it will bring to the unit. Therefore by discussing the mindsets of personnel being analyzed using the 360 feedback assessment tool is the essential priority for this particular project.
This case study is based on one particular department of the military, discussing chiefs such as captain level or above, their attitudes toward the following topics pointed out within the assessment: ‘census variables’, ‘comprehensibility towards the assessment’, ‘the consistency of the multiple feedback input’, ‘the quality & fairness of the critics’, ‘social ability’.
The results show that ‘comprehensibility towards the assessment’ and ‘relationships with fellow colleagues’ within the ‘social ability’ part is the main factor influencing the mindsets of the tested personnel. ‘Differences in self assessment & other feedbacks’ within the ‘The consistency of the multiple-feedback input’, and ‘trustworthiness of superiors’ within the ‘The quality & fairness of the critics’ also show positive influences on the mindsets of the tested. Aside from that, the conclusion for this particular case study also brings about the effects of such tool on a real managerial environment & suggests further discussion & recommendations.
目錄

封面內頁
簽名頁
授權書 iii
授權書 iv
中文摘要 v
英文摘要 vi
致謝 viii
目錄 x
圖目錄 xiv
表目錄 xv

第一章 緒論 1
1.1 研究動機 .1
1.2 研究目的 2
1.3 研究範圍 3
1.4 研究流程 3
第二章 文獻回顧 6
2.1 主管管理才能 6
2.1.1 才能定義 6
2.1.2 才能特色 8
2.1.3 管理才能定義 10
2.1.4 主管管理才能項目 15
2.2 360度回饋 17
2.2.1 360度回饋簡介 17
2.2.2 360度回饋定義 17
2.2.3 360度回饋功能 19
2.2.4 360度回饋特色 20
2.2.5 360度回饋優點 20
2.2.6 360度回饋實施流程、要點 25
2.3 管理才能評鑑受評者態度 27
2.4 國軍績效評估方式 36
2.4.1國軍現行軍士官考績作業規定注意事項簡介 36
2.4.2 國軍現行考績制度考核評鑑表之作業方式 39
2.4.3 國軍考績績等及獎金標準之沿革 40
2.4.4 國軍現行考績作業待改善之處 42
第三章、研究方法 43
3.1 研究架構 43
3.2 變項操作定義 45
3.3 研究假設 47
3.4 研究工具 51
3.5 研究設計 56
3.6 資料分析方式 58
第四章 資料分析與研究結果 64
4.1樣本統計變項描述 64
4.1.1樣本回收 64
4.1.2基本資料分析 66
4.2 問卷信度分析 68
4.2.1管理才能評鑑量表信度分析 69
4.2.2對評鑑者能力知覺量表 69
4.2.3 人際關係量表信度分析 70
4.2.4 態度問卷信度分析 71
4.3 研究變項敘述統計分析 71
4.3.1受評者對管理才能評鑑之態度 71
4.3.2影響管理才能評鑑受評者態度之因素 73
4.4 研究變項相關分析 74
4.4.1 管理才能評鑑態度相關分析 74
4.4.2 影響因素與管理才能評鑑態度相關分析 74
4.5 T檢定與單因子變異數分析 78
4.5.1 T檢定 78
4.5.2 單因子變異數分析 80
4.6 研究變項逐步迴歸分析 86
4.6.1 共線性檢定 86
4.6.2 態度構面逐步迴歸分析 87
第五章 結論與建議 95
5.1研究結果 95
5.1.1 研究分析 95
5.1.2 研究結果驗證 99
5.2 理論與實務意涵 102
5.2.1 理論意涵 102
5.2.2 實務意涵 105
5.3研究限制 109
5.4研究建議 110
參考文獻 113
附錄一 第一階段主管管理才能評鑑制度問卷:自我評估 125
附錄二 第一階段主管管理才能評鑑制度問卷:他評 132
附錄三 第二階段管理才能評鑑態度問卷 138
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法規部份

1.陸海空軍軍士官考績條例,總統府公報,民國六十八年。
2.陸海空軍軍士官考績條例施行細則,國防部,民國八十一年。
3.陸海空軍軍士官考績績等級獎金及獎金標準,國防部,民國八十年。
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