臺灣博碩士論文加值系統

在通訊產業，品質與可靠度(Quality and Reliability，Q/R)具備多重意義，首先，Q/R代表進入這個行業市場的訂單資格者(Order Qualifier)，這表示，若無法展示產品符合產業基本規範，根本無法進入市場；第二，在取得市場競爭資格後，面對開發中國家(如中國、印度等)在市場上價格的競爭，高品質及可靠度(high quality and reliability)的產品是在市場上差異化中勝出的條件，這時Q/R代表了訂單取得者(Order Winner)；最後，高品質及可靠度代表高價格，在微利的競爭時代，Q/R代表利潤取得者(Profit Gainer)。

除了加強產品技術之外，組織通常會透過系統或驗證的方式在證明自己符合或超過市場對Q/R的需求。如在品質方面，通過ISO 9000系統的運作並取得認證來展示組織的成果，在可靠度方面，則透過產品通過產業對產品認證標準(如Bell lab發布的 Telcordia標準)來展現。基本上，ISO 9001的認證在品質系統方面之幫助已經有目共睹，然而在可靠度方面，由於涉及技術層面的問題較廣，並無相關管理系統可供導引或參考。

本論文主要目的為透過品質及可靠度管理實務經驗及know-how，配合可靠度學術理論的支持及產業特性的要求，建構一個可靠度管理系統，此系統利用產品生命週期將可靠度系統以設計、製造及服務三階段建立一個整合觀點(Holistic View)的管理系統，並用光通訊被動元件產業為例說明其運作。此系統預期要達到具策略性(Strategy)、可執行性(Methodology)及可複製性(Copy-ability)三大目標。

In communication industry, quality and reliability (Q/R) have three meanings for the organization. Firstly, Q/R represents the order qualifier to enter the competitive market, that is, if organization, without demonstrating the products conformed with the standards in the industry, they have no any qualifications to sell their product in the market. Secondly, facing the price competition from the emerging technology countries such as China, India and etc, high Q/R products mean the competitive advantage. In the case, Q/R called for order winner. Finally, high Q/R products resulted in higher price in the market, they are profit gainer of the organization.

In addition to enhance technology to promote Q/R, organization also to get some certifications or qualifications of products per standards and requirements, such as, ISO 9000 quality system requirement and Telcordia standards fro Bell Lab are for quality and reliability, respectively.

The purpose of the thesis is to establish a reliability management system, the sources come from the practices and know how in the communication industry, and supporting with reliability theories and technique requirements accordingly. In the report, three-phases (design, manufacturing and service) system structure will be proposed and illustrated by the passive component industry in optical fiber communication. Basically, strategy, methodology and copy-ability are three main objectives of the system.

中文摘要 ………………………………………………………………… i
英文摘要 ………………………………………………………………… iii
誌謝 ……………………………………………………………………… v
目錄 ……………………………………………………………………… vi
表目錄 …………………………………………………………………… vii
圖目錄 …………………………………………………………………… viii
第壹章 緒論………………………………………………………………… 1
第一節 研究背景…………………………………………………………… 1
第二節 可靠度概念………………………………………………………… 1
第三節 研究目的…………………………………………………………… 4
第貳章 光通訊產業現況…………………………………………………7
第一節 光通訊產業…………………………………………………………… 7
第二節 光通訊被動元件…………………………………………………… 12
第參章 設計階段之可靠度應用…………………………………………… 18
第一節 設計階段之可靠度應用架構……………………………………… 18
第二節 專案流程之可靠度作為…………………………………………… 20
第三節 設計審查流程與商業流程之可靠度作為………………………… 35
第肆章 製造階段與服務階段之可靠度應用……………………………… 47
第一節 元件可靠度………………………………………………………… 48
第二節 批可靠度…………………………………………………………… 54
第三節 設計可靠度………………………………………………………… 57
第四節 改善與控制…………………………………………………………59
第五節 服務階段之可靠度應用…………………………………………… 61
第伍章 可靠度預測………………………………………………………… 64
第一節 可靠度預測/理論…………………………………………………… 64
第二節 可靠度預測/實驗…………………………………………………… 69
第三節 可靠度預測/使用…………………………………………………… 81
第陸章 結論與建議………………………………………………………… 83
第一節 結論……………………………………………………………………83
第二節 後續研究建議…………………………………………………………… 87
參考文獻 …………………………………………………………………… 89
附錄一 光被動元件Damp Heat試驗報告…………………………………… 1-1
附錄二 Telcordia 試驗樣本收退標準（LTPD 20%）……………………… 2-1
附錄三 光耦合器失效追蹤分析與矯正預防報告…………………………3-1
………

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