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Author:卓正欣
Author (Eng.):Cheng-Hsin Cho
Title:領導行為、企業文化、組織承諾與知識分享之相關性研究—以銀行業為例
Title (Eng.):A Study of the Relationships among lu Behavior, Corporate Culture, Organizational Commitment and Knowledge Sharing—Evidence from Banking Industry
Advisor:劉清和
advisor (eng):Ching-Ho Liu
degree:Master
Institution:立德管理學院
Department:國際企業管理研究所
Narrow Field:商業及管理學門
Detailed Field:企業管理學類
Types of papers:Academic thesis/ dissertation
Publication Year:2005
Graduated Academic Year:93
language:Chinese
number of pages:79
keyword (chi):企業文化組織承諾知識分享領導行為
keyword (eng):Knowledge SharingOrganizational CommitmentCorporate Culturelu Behavior
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自民國八十年起民營銀行開放,台灣之金融版圖也自此開展新頁。因此銀行業者必須要有有效能的領導管理,用來提高員工的工作滿足與對銀行的承諾感,以提升組織的競爭力與生產力。隨著二十一世紀的來臨,管理的世界也走入了新紀元。領導者與部屬間維持良好的關係,最主要目的還是要促使員工有一個明確的目標,期望能持續成為組織中的一份子,並有一股強烈的信仰,願意接受組織的目標與價值,而為組織的利益來努力,並期望透過組織成員對組織的這種承諾能夠超越自身的利益而提高知識分享的意願。

本研究利用統計方法進行各變數間之的檢定,整體而言,實證結果假設皆支持。換言之,領導行為與企業文化會對組織承諾皆具有顯著正向關係,而組織承諾也會影響到公司內部知識分享意願。
Since government lifted the ban on private bank establishment, banking in Taiwan have had a new situation. Therefore, banks need to have an effective management to enhance the satisfaction and responsibility of every worker in the bank, and improve the edges of the organization. With new centuries approaching, the employer and employees should build up a good relationship by pointing an exact objective and keeping them stay in the organization. Besides, they need to have a strong belief for accepting the values and goals of the organization, strain themselves to work for the benefits of it, and help each other by doing internal knowledge sharing.
This study utilizes the method of statistics to investigate the variables. In other word, the lu behavior and the corporate culture will have the direct influence to the organization commitment, and it will directly affect the internal knowledge sharing in each organization.
中文摘要 ………………………………………………………………………………… i
英文摘要 ………………………………………………………………………………… ii
謝誌 ………………………………………………………………………………… iii
目錄 ………………………………………………………………………………… iv
表目錄 ………………………………………………………………………………… v
圖目錄 ………………………………………………………………………………… vi
第壹章 緒論…………………………………………………………………………… 1
第一節 研究背景……………………………………………………………………… 1
第二節 研究動機……………………………………………………………………… 2
第三節 研究目的……………………………………………………………………… 3
第四節 研究流程……………………………………………………………………… 4
第貳章 文獻探討……………………………………………………………………… 5
第一節 領導行為……………………………………………………………………… 5
第二節 企業文化……………………………………………………………………… 12
第三節 組織承諾……………………………………………………………………… 22
第四節 知識分享……………………………………………………………………… 25
第五節 領導行為、企業文化、組織承諾與知識分享意願………………………… 30

第參章 研究方法……………………………………………………………………… 36
第一節 研究架構……………………………………………………………………… 36
第二節 研究問題與研究假設………………………………………………………… 37
第三節 變項之操作性定義及問卷設計……………………………………………… 39
第四節 抽樣對象與方法……………………………………………………………… 43
第五節 信度與效度分析……………………………………………………………… 44
第六節 前測…………………………………………………………………………… 45
第七節 資料分析方法………………………………………………………………… 46
第肆章 資料分析與研究結果………………………………………………………… 48
第一節 資料分析與研究結果………………………………………………………… 48
第二節 研究變項之相關分析………………………………………………………… 51
第三節 迴歸分析……………………………………………………………………… 53
第四節 中介效果……………………………………………………………………… 60
第五節 研究假設檢定結果…………………………………………………………… 62
第伍章 結論與建議…………………………………………………………………… 64
第一節 研究結論……………………………………………………………………… 64
第二節 管理意涵……………………………………………………………………… 66
第三節 研究限制與建議……………………………………………………………… 67
參考文獻 ………………………………………………………………………………… 69
附錄 ………………………………………………………………………………… 76
一、中文部分
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2.丁虹(1987),企業文化與組織承諾之關係研究,政治大學企業管理研究所博士論文。

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4.江明修等(1995),非營利組織公共服務弁鄐妞膍s,行政院國家科學委員會專題研究報告。

5.吳萬益(1995),中美日在台企業組織文化、管理風格、組隻結構及經營雞效之關係研究,行政院國家科學委員會專題研究計畫成果報告,頁89-89。

6.吳萬益、林清河著(2001),企業研究方法,華泰文化。

7.宋偉航,智慧資本;資訊時代的企業利基,台北;智庫,(民87) pp.1-2,譯自Thomas A. Stewart(1997)。

8.李元墩、鍾志明、林育理(2000),台灣企業員工組織承諾衡量模式建構之研究,成奶j學學報,第三十五卷人文社會篇,133-157頁。

9.李幕華、劉兆明(1993),組織忠誠的內涵意義、影響因素與行為結果—以台灣中小企業為例,應用心理學報,第二期,99-123頁。

10.林盈杉(1994),中,美,日資企業員工成就動機,領導型態,組織結構與組織承諾之關係比較,私立高雄工學院管理科學研究所碩士論文。

11.洪春吉(民86),資訊業、鋼鐵業、紡織業之領導型態與企業文化之比較,管理學報,第十四卷第三期, 331~358頁。

12.酗h軍(1994),管理學,台北:東華書局。

13.釦荓j(1990),企業文化對組織承諾之影響研究,私立淡江大學管理科學研究所碩士論文。

14.侯堂柱(2001),轉換型領導、組織承諾與組織公民行為之關係-以台灣電子業為例,國立中山大學人力資源管理研究所碩士論文。

15.徐永昌(2000),企業願景、企業文化、員工生涯發展與組織承諾之關係研究-以台灣製造業為例,國立成奶j學企業管理研究所碩士論文。

16.張紹勳(2001),研究方法,滄海書局。

17.張峻源(2001),組織文化、組織承諾與組織變革態度之研究-以中央信託局為例,國立成奶j學企業管理研究所碩士論文。

18.陳忠謙(1995),企業主管領導型態與員工溝通滿足及組織承諾之關係研究-以台灣石化業為例,國立成奶j學企業管理研究所碩士論文。

19.陳海鳴(1999),管理概論-理論與台灣實證,台北:華泰。

20.彭德中譯,河野豐弘原著(1980),改造企業文化:如何使企業展現活力,初版,台北,遠流。

21.黃英忠、吳融枚(2000),公營事業企業文化對組織承諾和工作滿足的影響-以台灣省菸酒公賣酒局為例,公營事業評論,第2 卷第1期,頁25-46。

22.黃開義(1984),個人特質、工作特性、領導型態與工作滿足、組織承諾對離職意願的影響,私立中原大學機械工程研究所碩士論文。

23.彭鳳明(1996),企業文化訓練對企業文化與組織承諾之影響,私立靜宜大學管理科學研究所碩士論文。

24.楊明洲(2002),社會交換觀點下知識分享意願之研究。實踐大學企業管理研究所碩士論文。

25.鄭伯壎(1990), 組織文化價值觀的數量衡鑑。中華心理學學刊,卷32:第31-49 頁。

26.蔡培村(1980),國中校長領導型式、教師人格特質與學校組織氣氛的關係,政治大學教育研究所碩士論文。

27.黎士群(1999),組織公平、信任與知識分享行為之關係性研究-以Unix系統人員為例。銘傳大學管理科學研究所碩士論文。

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29.鐘志明(2000),企業文化、員工工作價值觀及組織承諾之關聯性研究-以台灣地區主要企業集團企業為例,私立長榮管理學院經營管理研究所碩士論文。

二、英文部分
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2.Allen, N. J., & J. P. Meyer, “A Three-Component Conceptualization of Organizational Commitment”, Human Resource Management Review, Vol.1 1991, pp.61-98.

3.Ansoff, I . H. (1979),Strategic Management, London: Macmillan, pp. 271-283.

4.Aaker, D. A.,(1986), Strategic Market Management.

5.Badaeacco, J. (1991), “The knowledge link:How firms compete through strategic alliances, Boston, Mass”, Harvard Business School.

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7.Becker, H. S.,(1960) "Notes on The Concept Commitment", American Journal of Sociology, pp.32-42.

8.Bettinger, Cass,(1989), Use Corporate Culture to Trigger High Performance. Journal of Business Strategy, Vol.10, No.2,pp.38-42.

9.Buchanan, B.,”Building organizational commitment: The socialization of managers in work organizations.” Administrative Science Quarterly, 19,1974, pp.533-346.

10.Burns, J. M.,(1978), luship, New York: Harper & Row.

11.Cameron, K. S., “Culture Congruence Strength and Type: Relationship to Effective,” In Robert E. Quinn. Beyond Rational Management, pp.142-143, 1985.

12.Davenprot, T.H., D.W. De Long & M.C. Beers(1998),“Successful Knowledge Management Projects”, Sloan Management Review, Winter, pp.43-57.

13.Davenport, T., & Prusak. L. (1998), “Working knowledge: how organizations manage what they know”, Harvard Business School Press.

14.Deal, T. E. and A. A. Kennedy (1982), ” Corporate cultures”, MA: Addison Wesley.

15.Dension, D. R.,(1984), “Bringing corporate culture to the bottom line,” Organizational Dynamics, 13, 2, pp.5-22.

16.Dunham, R. B., J. A. Grube, D. G. Gardner, L. L.Cummings and J. L. Pierce, (1989), The development of an attitude toward change instrument, Academy of Management, Paper present at Annual Meeting, Washington, DC..

17.Etzioni, A. (1961),” Modern organizations. Englewood Cliffs”, NJ: Prentice-Hall.

18.Goffee, R and G. Jones.(1998), The Character of a Corporate, New York:Harper Business.

19.Grey, Ronald J. and Peter Gelfond.(1990), Corporate Culture & Canada¬s International Competitiveness , Canadian Business Review,Vol. 17, No.4, pp.21-25.

20.Hambrick, D. C., & Mason P. A.(1984),”Upper Echelons:The Organization as a Reflection of its Top Managers”, Academy of Management Review, pp. 193-206.

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22.Holtshouse, D.(1998), “Knowledge Research Issues,” California Management Review (43:3), pp.277-280.

23.Hickins, P. (1999). “Xeror shares its knowledge?”, Management Review 88(8), 40–45.

24.Kanter, R. M. (1968), “Commitment and social organization”, American Socialogical Review, 33, 499–517.

25.Kilmann, R. H., Saxton, M. J., Serpa, R., & Associate(1985), Gaining control of the corporate culture, San Francisco:Jossey-Bass.

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28.McDermott, R. & O’Dell, C(2001), “Overcoming Cultural Barriers to Sharing Knowledge”, Journal of Knowledge Management, Vol 5, No.1, pp76-85.

29.Meyer, J. P. & Allen, N. J. (1991), “A three-component conceptualization of organizational commitment”, Human Resource Management Review, Vol.1, 61–89.

30.Morris, J. H., & J. D. Sherman, “Generalizability of Organizational Commitment Model”, Academy of Management Journal, 24(3), 1981, pp.512-526.

31.Mowday, R.T., Steers, R.M., & Porter, L.W. (1979), “The measurement of organizational commitment” Journal of Vocational Behavior, 14, 224–247.

32.Mowday, R. T., L. W. Poter, & R. M. Steers, “Employee-Organization Linkage-The Psychology of Commitment Absenteeism and Turnover”, New York:Academic Press, 1982, pp.20-56.

33.Nonaka, I., and Takeuchi, H(1995), “The Knowledge-Creating Company”, Oxford University Press.

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37.Porter, L. W. & E. E. Lawler, “What Job Attitudes tell about Motivation”, Harvard Business Review, Jan.-Feb. Vol.46, No.1, 1968, pp118-126.

38.Porter, L. M., Steers, R. M., Mowday, R. t., & Boulion. (1974). “Organizational commitment, job satisfaction and turnover among psychiatric technicians”, Journal of Applied Psychology, 59(5), 603–609.

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41.Robbins, S. P.(1990), Organization Theory: Structure, Design, and Application (3rd ed.), Englewood Cliffs, New York:Prentice-Hall, p.49,pp. 439-450 ,1990.

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54.Whyte, W. H. (1956) The Organizational Man, New York:Simon and Schuster.

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57.Yukl, G. A.(2002). luship in Organizational, Englewood Cliffs,New Jersey:Prentice-Hall Inc.
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