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研究生:鄭少禎
論文名稱:6σ管理系統中工作環境、專案領導人能力、團隊運作與專案績效影響之研究
指導教授:李易諭李易諭引用關係
學位類別:碩士
校院名稱:國立政治大學
系所名稱:企業管理研究所
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2004
畢業學年度:93
語文別:中文
論文頁數:108
中文關鍵詞:六標準差工作環境專案領導人能力團隊運作專案績效LISREL
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1980年代末期,美國摩托羅拉公司率先引進六標準差管理系統以改善其產品品質,使得成本大幅下降、獲利上升後,聯訊、德州儀器公司等公司也相繼在1990年代初期導入六標準差管理系統,也從中獲得了相當大的利益,而真正讓此一管理手法受到重視的則是於1995年時,奇異公司將六標準差全面性的導入奇異公司內部的所有流程中,總裁傑克•威爾許更視六標準差為奇異公司最重要的管理突破,也由於如此之重視,奇異公司所獲得的效益也最大,從此,六標準差管理手法盛名遠播,而從1999年起,國內廠商也陸續跟進採用六標準差管理系統。
由於六標準差管理系統擁有採取專案型式以改善流程的特性,本研究即針對此專案特性,配合過往學者所研究出之六標準差關鍵成功因素,發展出工作環境、專案領導人能力、團隊運作情形以及專案績效等四個構面,採用實證問卷調查方式,並利用線性結構關係模式(LISREL)來探討在六標準差架構下,四個構面之整合關聯性,所得到的結論如下:
1.工作環境對專案領導人能力有顯著之正向關係。
2.專案領導人能力對團隊運作有顯著之正向關係。
3.工作環境對專案績效有顯著之正向關係。
4.團隊運作對專案績效有顯著之正向關係。
5.工作環境對團隊運作以及專案領導人能力對專案績效不具顯著之正向關係。
第一章 緒論………………………………………………………………1
1.1 研究背景與動機………………………………………………….1
1.2 研究目的………………………………………………………….2
1.3 研究對象及範圍………………………………………………….3
1.4 研究流程………………………………………………………….3
1.5 論文架構………………………………………………………….5
第二章 文獻探討………………………………………………………..8
2.1 六標準差管理系統……………………………………………….8
2.2 6σ關鍵成功因素……………………………………………....23
2.3 工作環境……………………………………………………....28
2.4 團隊運作……………………………………………………....33
2.5 專案領導人…………………………………………………....38
2.6 團隊效能與專案績效………………………………………....43
第三章 研究方法……………………………………………………….48
3.1 研究架構與假設……………………………………………....48
3.2 研究變數的定義與衡量……………………………………....55
3.3 問卷設計與抽樣……………………………………………....57
3.4 資料分析方式………………………………………………....60
第四章 研究分析與結果……………………………………………….67
4.1 樣本結構分析………………………………………………....67
4.2 敘述性統計資料分析………………………………………....69
4.3 信度與效度分析……………………………………………....72
4.4 相關分析……………………………………………………....75
4.5 LISREL模式分析-模式修正前………………………………….75
4.6 LISREL模式分析-模式修正後………………………………….83
4.7 整體模式路徑圖……………………………………………....88
4.8 研究假設與驗證結果………………………………………....89
第五章 結論與建議…………………………………………………….91
5.1 研究結論……………………………………………………....91
5.2 研究貢獻……………………………………………………....94
5.3 研究限制……………………………………………………....94
5.4 未來研究建議………………………………………………....95
參考文獻……………………………………………………………....97
附錄…………………………………………………………………….106
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