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參考文獻: 中文參考文獻:
1.林東清(2003),知識管理,台北:智勝文化。 2.張玉文、林佳蓉、林季蓉譯,Peter D., Dave U,Gary S. L,Miklos S,John S & Patricia A. H.等著(2001),知識工作者必備手冊I:如何做好知識管理。台北:天下遠見。 3.張玉文、林佳蓉、林季蓉譯,Richard M,Donald A. M. & William J. K. & John D. R.,Alberto T,James B.Q.等著 (2002),知識工作者必備手冊II:如何做好知識管理。台北:天下遠見。 4.周文賢(2004),多變量統計分析SAS/STAT使用方法,台北:智勝文化。
英文參考文獻:
1. Amrit T.(2001) Intergrating Knowledge on the web, IEEE Internet Computing, 32-39 2. Atreyi K., Fransiska T.,Juliana S.,&Bernard C.Y.T.(2003),The Role of IT in Successful Knowledge Management Initiatives, Communications of The ACM, 46(9), 69-73. 3. Davenport, T.H., & Prusak L. (1998) Working Knowledge:How Organization Manage What They Know, Boston:Harvard Business School Press. 4. Davenport T.H., Long D.W.D.,&Beers M.C.(1998) Successful knowledge management projects, Sloan Management Review,39(2), 43-57. 5. Davenport T. H., Sirkka I., & Beers M.C.(1996), Improving Knowledge Work Process, Sloan Management Review,37(4), 53-65 . 6. David J.S.(1998) Knowledge Management Solutions – The IT Contribution, New York , ACM Press,19(1),34-39. 7. Dove R.(1998) The knowledge worker, Automotive Manufacturing & Production, 110(6), 26-28. 8. Greengard, S.(1998) How to Make KM a Reality, Work Force ,77(10), 91-94. 9. Marwick A.D (2001) Knowledge Management Technology, IBM System Journal, 40(4), 814-830. 10. O’Dell C., & Grayson, C. Jr.(1998) If Only We Knew What We Know: Identification and Transfer of Internal Best Practices, California Management Review, 40(3), 154~174. 11. Ruggles R.(1996) The State of the Notion: Knowledge Management in Practice, California Management Review, 40(3), 80-89. 12. Roger K., & Ryan W.(2000) Getting serious about result and payoffs: We are what we say, do, and deliver, Performance Improvement, 39(4), 23-31. 13. Sveiby, K.(1992) Strategy of the Knowledge Intensive Firm, New York, Review of Strategic Management. 14. Tracy, M., & Wiersema F.(1993) Customer Intimacy and Other Value Displines, Harvard Business Review, 84~93.
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