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研究生:黃雅祺
研究生(外文):Ya-Chi Huang
論文名稱:模糊環境下產品保證之研究
指導教授:林清河林清河引用關係
指導教授(外文):Lin, Chin-Ho
學位類別:碩士
校院名稱:國立成功大學
系所名稱:工業與資訊管理學系碩博士班
學門:商業及管理學門
學類:其他商業及管理學類
論文種類:學術論文
論文出版年:2005
畢業學年度:93
語文別:中文
論文頁數:57
中文關鍵詞:保固成本保固期模糊可靠度
相關次數:
  • 被引用被引用:2
  • 點閱點閱:110
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  • 下載下載:1
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  近年來,隨者產品製造技術提升,產品所面對的製造與使用環境趨向複雜化,在消費者意識高漲的情況下,賣方紛紛將產品保固當成一項商品的形式販賣。然而傳統保固期的估算,多以布林邏輯(Boolean)與機率演算(Probability Computation)加以評估可靠度工程,但是真實的世界中存在著許多似是而非的現象,也就是說它不再是傳統的集合理論中非此即彼的觀念,即嚴重失效與可維修之間存在著一個中間過渡狀態,這種過渡的連續性造成劃分的不確定性,Zadeh(1965)提出模糊的觀念也就應需而生。

  本研究考量廠商所制定保固契約中,產品失效後的維修策略為小修理與置換策略,然而廠商對未知的小修理與置換策略,若無法擁有完整的經驗與維修資訊,零件的可靠度將充滿著模糊(fuzziness)不確定,並非只具有隨機性,對於可靠度機率模型的評估上僅能決定失效率,卻不足以反應不確定性下的小修理與置換行為。

  此時傳統的明確集合模糊化,利用 α-cut的概念,推廣至模糊集合,使決策者更可針對產品失效狀態與經驗、資訊收集是否明確,來取得保固成本,再透過產品保固價格估算與保固成本之差,依據模糊推演,求得產品保固成本與廠商維修經驗與資訊是否充分有著反向之關係,廠商若有充份的維修經驗與資訊,將符合傳統可靠度之模式,保固成本也會降低。
第一章、緒論 1
1.1 研究背景 1
1.2 研究動機 2
1.3 研究目的 3
1.4 研究範圍與限制 4
1.5 研究流程圖 5
第二章、相關文獻回顧 6
2.1 保固成本相關文獻 6
2.1.1 保固的角色 6
2.1.2 保固期間 8
2.1.3 建立保證維修策略模式9
2.1.4 其他相關保固文獻 11
2.2 保固價格 13
2.3 模糊可靠度 15
2.3.1 模糊集合之基本定義 15
2.3.2 模糊可靠度的衡量 17
2.3.3 模糊可靠度的發展與應用18
2.4 本研究之學理背景及理論架構基礎19
第三章、模式之建立與求解 22
3.1 問題描述 22
3.2 參數設定 23
3.3 求解過程 24
第四章、特殊情形與數值範例30
4.1 指數分配情形 30
4.2 韋伯分配情形 40
4.3 指數分配與韋伯分配情形之比較47
第五章、結論與未來研究方向49
參考文獻 51
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