臺灣博碩士論文加值系統

　　本研究利用問卷分析的方式，針對科學工業園區高科技廠商進行，嘗試了解台灣科學工業園區各高科技廠商的知識管理策略、知識創造流程是否有所相關，進而分析知識創造流程的四個因素（共同化、外化、結合、內化）及知識管理策略的兩個因素（系統導向、人員導向）對組織經營績效是否有所影響。

　　本研究發現，科學工業園區高科技廠商在「知識管理策略」上偏向「系統導向」的廠商具有最佳的經營績效，也就是說明了科學園區高科技產業因注重製程之電腦化，是以知識經驗之傳承多以實驗之結果精密控管，而知識獲取較少來自熟手和同事一對一的指導。
本研究亦發現，「知識創造流程」偏向注重「結合」及「內化」的廠商具有最佳的經營績效，也就是說，經營績效較佳的廠商較重視企業內知識獲取、整合、處理與散播之方式，且此類型企業會鼓勵企業內之人員分享新的價值觀、想法、價值觀及願景，而部門之溝通也有良好且公開之方法。

　　此外，因為本研究所取得的樣本大多集中在資本額排名在中上程度的企業，對於園區內尚處於研發狀態之公司或績效排行較差的企業，則有部分未包含在此樣本之中，所以也無法證實其關係是否相關，也許有部分人員精簡但獲利佳之公司企業會有遺珠之憾。

　　This study is to analyze the questionnaires from High Tech Corporate which located at Science Based Park, and thus to find out the connection between Knowledge Management Strategy and Knowledge Creation Process of Taiwan's High-tech Industries which located at Science Based Parks, and further to analyze how the four elements ( socialization, externalization, combination, internalization ) of knowledge creation process and the two elements（system oriented & human oriented）of KM strategy influence corporate management performances.
According to the study, it found out those High-tech Industries, which tends to use “system oriented” on Knowledge Management Strategy have the best management performances. This result points out that those High-tech industries at Science Based Park emphasize on computerizing their production process and as a result their knowledge experience are passed on by a well controlled experimentation outcome, rather by one-on-one teaching from seniors to juniors.

　　This study also found out that the companies that tend to emphasize “combination” and “internalization” on “Knowledge Creation Process” have better performances. On the other words, industries, which have better performances, take more care on the methods to get, to integrate, to handle, and to disseminate knowledge. Moreover, this kind of industries often encourage the sharing of new value, thoughts, and aspirations, and have good and open method for communications within or between departments.

　　In additions, the sample industries of this study are most at the high capital ranking at Taiwan. Some industries still on research stage or on low ranking of performances are not included in the samples of this study. And there is no clue to approve their connection to this study. It’s regret also that some small companies who have good performances are not included in this study.

摘要　　　I
Abstract　II
誌謝　　　III
目錄　　　III
表目錄　　V
圖目錄　　VI
附錄　　　VII

第一章 緒論　　1
第一節 研究背景 1
第二節 研究動機 4
第三節 研究範圍與目的 6
第四節 研究步驟 7

第二章 文獻探討　　9
第一節 知識的定義、分類 9
第二節 知識管理策略 13
第三節 知識創造流程 17
第四節 經營績效 20

第三章 研究方法　　22
第一節 研究架構與研究假設 22
第二節 操作性定義及問卷設計 24
第三節 抽樣與問卷發放 27
第四節 資料分析方法 27

第四章 資料分析　　31
第一節 敘述統計 31
第二節 信度分析 37
第三節 因素分析 39
第四節 各構面間的假設驗證 47
第五節 差異性分析 73

第五章 結論與建議　　86
第一節 研究假設驗證 83
第二節 研究特色與貢獻 86
第三節 研究限制　　87
第四節 研究建議　　87

中文參考文獻　　91
英文參考文獻　　91
附錄一：問卷　　94

中文參考文獻
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3.林公孚 (2001)，「知識與知識管理」，品質月刊，第37卷，第6期，第56-61頁。
4.陳順宇 (2000)，「多變量分析」，華泰書局。台北
5.葉忠、馮咸丰 (2001)，「知識管理創造企業新價值」，品質月刊，第37卷，第7期，第62-71頁。
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