一、中文部份:
1. 王彭生,『銀行業傳統分行與簡易型分行服務品質之探討~以高雄市為例』,國立高雄第一科技大學金融營運所碩士論文,2002年。2. 江素雲,『我國銀行市場區隔及定位之研究』,淡江大學管理科學研究所碩士論文,1992年。3. 朱敏慎,公民營銀行對一般民眾的服品質之探討與分析,新竹:國立交通大學管理科學研究所碩士論文,1995年。4. 李培齊和巫坤憲,『電子銀行策略行銷規劃與銀行服務品質滿意度之研究』,台北銀行月刊,第二十八卷,第三期,1988年。
5. 李紹璧,『資訊科技採用對我國商業銀行經營績效影響之實證研究』,私立中原大學企業管理研究所碩士論文,1995年。6. 何雅琳,『自動櫃員機設置策略之研究』,私立銘傳大學管理科學研究所碩士論文,1995年。7. 李福民,『銀行業服務品質之探討-兼論一般客戶選擇往來銀行之決定因素』,成功大學企業管理研究所,碩士論文,1994年。8. 李詩琦,『統計方法應用於銀行顧客滿意模式之研究』,國立成功大學統計學研究所碩士論文,2000年。9.李維斌,『運用類神經網路於銀行業實施全面品質管理之研究—以花蓮地區銀行業為例』,國立東華大學企業管理學研究所碩士論文,2000年。10.林介民,『服務品質、服務價值與顧客行為意向相關性之研究-以台南市三商銀為例』,國立成功大學工業管理學系,碩士論文,2000年。11.林克憲,『銀行服務品質之比較研究』,淡江大學國際貿易學系國際企業學碩士班碩士論文,1996年。12.吳明修,『台北市消費者使用便利商店自動櫃員機之影響因素探討』,臺中健康暨管理學院經營管理研究所碩士論文,2003年。13.周依蓉,『銀行顧客消費行為及市場區隔之研究』,國立成功大學統計學研究所碩士論文,2002年。14.林美娟,『台北市個人網路銀行使用者市場區隔與行銷策略之建議』,國立交通大學經營管理研究所碩士論文,2001年。15.尚郁慧,『本國銀行顧客滿意度與忠誠度關係之研究』,淡江大學管理科學 研究所碩士論文,1995年。16.周師文,『金融業對ATM跨行轉帳之應用』,財金雙月刊,2000年。
17.林真真,『電子銀行發展之趨勢』,基層金融,2頁,1990年三月。18.林進明,『電子銀行導入因素之研究—以國內銀行為例』,國立台北大學企業管理學系研究所碩士論文,2001年。19.吳曄青,『台北市信用卡持卡人對金融機構跨業經營模式認知與接受意願之研究』,國立交通大學管理科學系碩士論文,2003年。20.吳慶壽,『本國銀行服務品質之探討-以台南地區為例』,國立成功大學企業管理研究所碩士論文,1996年。21.施永裕,『台灣地區銀行業資訊科技採用考慮因素之研究-以自動櫃員機為例』,國立中央大學資訊管理研究所碩士論文,1994年。22.洪碧霞,『銀行經營績效與服務品質之實證研究-以上海商業儲銀行為例』,淡江大學管理科學研究所碩士論文,1992年。23.徐中琦和廖見文,『台灣商業銀行服務品質管理之研究』,基層金融,34期,PP99-124,1997。24.徐椿輝,『網際網路上服務品質之探討』,台灣科技大學管理研究所碩士論文,1997年。25.陳以嬋,『台灣地區自動櫃員機使用狀況之調查與研究』,東吳大學企研所碩士論文,1998年。26.陳志銘,『中、外銀行服務品質與經營績效之實證研究』,私立淡江大學管理科學研究所之碩士論文,2003年。27.陳怡橋,「以全球資訊網做為軟體技術支援工具之探索性研究」,交通大學管理科學研究所碩士論文,1996年。28.陳晏如,『銀行業服務品質之實證研究』,國立政治大學企業管理研究所之碩士論文,1988年。29.陳偉仁,『統計方法應用於行動電話消費者行為及行銷策略之研究--以台南地區為例』,國立成功大學統計學研究所碩士論文,1998年。30.梁憲初,行銷管理,復文書局,1997年。
31.張福榮,金融行銷,五南圖書公司,2000年。
32.馮炫竣,『消費者使用電子銀行之行為研究—以ATM、電話銀行及網路銀行為例』,私立元智大學管理學研究所碩士論文,2000年。33.黃俊仁,就ATM效益,探就以資訊科技降低營運成本與先佔市場之契機,企銀季刊,第19卷第4期。34.黃健民,『消費者使用「資產管理帳戶」影響因素之研究』,國立成功大學碩士論文,2002年。35.榮泰生,消費者行為,五南圖書公司,1999年。
36.熊丹鷰,『使用自助服務科技與服務缺失關聯性之研究』,私立淡江大學管理科學學系研究所碩士論文,2001年。37.廖見文,『國內商業銀行服務品質與其經營績效之研究』,文化大學國際企業管理研究所,碩士論文,1993年。
38.樊國良,『資訊技術運用與銀行經營績效關係之研究』,國立交通大學資訊管理研究所碩士論文,1991年。39.鄭號纁,『台灣地區銀行機構之服務品質實證研究』,私立輔仁大學管理學研究所碩士論文,2001年。40.謝懷德,『台灣地區自動櫃員機區位選擇因素之研究』,國立交通大學科技管理研究所碩士論文,2002年。41.羅尚義,『銀行ATM服務經營模式的探討』,國立台灣大學商學研究所碩士論文,2002年。42.中央銀行網站,http://www.cbc.gov.tw/
43.台北市政府民政局網站,http://www.ca.taipei.gov.tw/civil/page.htm
44.行政院金融監督管理委員會銀行局網站,http://www.boma.gov.tw/
45.財政部國稅局網站,http://www.ntat.gov.tw/
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