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研究生:潘俊宏
研究生(外文):Chun-Hung Pan
論文名稱:ㄧ衡量供應鏈績效之整合性架構
論文名稱(外文):An Integrated Framework to Measure Supply Chain Performance
指導教授:高信培高信培引用關係
指導教授(外文):Hsing-Pei Kao
學位類別:碩士
校院名稱:國立中央大學
系所名稱:工業管理研究所
學門:商業及管理學門
學類:其他商業及管理學類
論文種類:學術論文
論文出版年:2005
畢業學年度:93
語文別:英文
論文頁數:107
中文關鍵詞:關鍵績效指標實驗設計供應鏈作業參考模式系統動態學
外文關鍵詞:Supply Chain Operations Reference-model (SCOR)Design of ExperimentSystem DynamicsPerformance Metrics
相關次數:
  • 被引用被引用:8
  • 點閱點閱:230
  • 評分評分:
  • 下載下載:67
  • 收藏至我的研究室書目清單書目收藏:4
In the highly competitive supply chain environment, most companies cannot precisely obtain their performance status in real time such that they cannot make appropriate decisions to confront the market dynamics, demand variety and production exceptions…etc, and then they could be out of the advantage to compete. Therefore, the ability to measure the performance of operations can be taken as an important necessity for improvement, and companies have endeavored to increase their interests and capabilities of the performance measurement systems (PMSs). In fact, the lack of relevant performance measures has been recognized as one of the major problems in process and Supply Chain Management (SCM). Because of the very different views on what should constitute supply chain performance, many firms have found it difficult to practice SCM. As a prevalent industrial standard for SCM practices, Supply-Chain Operations Reference-model (SCOR-model) provides a systematic and comprehensive framework to measure a firm’s performance from different dimensions in the supply chain environment.

In this thesis, we utilize Interaction Matrix to recognize the correlation between the performance metrics; construct a hierarchical structure based on standard formulas and definitions of SCOR-model and SAP R/3 ERP system and try to reflect the essence of the various supply chain performance dimensions. We further apply System Dynamics (SD) simulation to model the behaviors of the performance metrics based on several scenarios. Finally, Design of Experiments (DOE) is employed in analyzing the result of simulation through the what-if analysis and sensitivity analysis to provide the useful information for making decisions concerning SC performance.
Chapter I Introduction...........................................1
1.1 Background...................................................1
1.2 Motivation...................................................3
1.3 Research Objectives..........................................3
1.4 Thesis Structure.............................................4
Chapter II Literature Review.....................................6
2.1 Supply Chain Management......................................6
2.1.1 Introduction of Supply Chain Management....................6
2.1.2 Supply Chain Reference-Model..............................10
2.1.3 Supply Chain Dynamics Modeling............................12
2.2 Performance Measurement ....................................16
2.2.1 Financial vs. Non-Financial Measurement...................16
2.2.2 Various Supply Chain Performance Measures.................18
2.2.3 Performance Measurement System............................20
2.3 Balanced Scorecard and Simulation...........................23
2.3.1 Overview of BSC...........................................23
2.3.2 Simulation Techniques for SCM.............................25
Chapter III Structure of Supply Chain Performance Metrics.......27
3.1 Overview of Supply Chain Performance Metrics................27
3.1.1 Definition of performance metrics.........................27
3.1.2 Dimensions of Performance Metrics.........................28
3.2 Supply Chain Metrics in SCOR model..........................32
3.2.1 SCOR Performance Attribute................................32
3.2.2 Metrics in Make to Order Process..........................35
3.3 Tools of Simulation and Analysis..................................51
3.3.1 Interaction Matrix........................................51
3.3.2 System dynamics...........................................54
3.3.3 Design of Experiments.....................................58
Chapter IV Modeling of Supply Chain Performance Metrics.........60
4.1 Interaction Matrix of Metrics...............................60
4.2 Hierarchical Supply Chain Metrics...........................68
4.3 System Dynamics Modeling....................................74
4.4 DOE.........................................................82
Chapter V Implementation and Analysis...........................86
5.1 Case Description............................................86
5.2 System Dynamics Simulation..................................89
5.3 DOE Result and Analysis.....................................96
Chapter VI Conclusions and Recommendations.....................100
6.1 Conclusions................................................100
6.2 Recommendations for Future Study...........................101
Reference ......................................................102
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