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研究生:侯世珍
論文名稱:創新擴散因素對ERP系統實施成功之研究
論文名稱(外文):Study on successful implementation for ERP system through the innovation diffusion factor
指導教授:陳世良陳世良引用關係
學位類別:碩士
校院名稱:國立彰化師範大學
系所名稱:商業教育學系
學門:商業及管理學門
學類:財務金融學類
論文種類:學術論文
論文出版年:2005
畢業學年度:93
語文別:中文
論文頁數:111
中文關鍵詞:企業資源規劃創新擴散使用者滿意度組織績效ERP建置成功
外文關鍵詞:Enterprise Resource Planning(ERP)Diffusion of Innovation(DOI)User satisfactionOrganizational performanceERP implementation success
相關次數:
  • 被引用被引用:1
  • 點閱點閱:322
  • 評分評分:
  • 下載下載:0
  • 收藏至我的研究室書目清單書目收藏:4
過去十年以來,許多組織相繼導入企業資源規劃系統 (ERP),由於市場需求的迅速變化及產品生命週期的縮短,而使得現今的企業在全球競爭者中要面臨比過去更多的壓力。在競爭市場中為了提高其競爭能力,許多企業已經開始計畫與投入資金去導入ERP 系統。在台灣甚至已有許多企業相信導入ERP 系統後的利益了。企業們依舊在尋找有效的方式去成功的導入此系統。
本研究以創新擴散理論去發展ERP 建置成功模式並加以驗證。本研究的調查對象為國內已導入此ERP 系統的行業,有效分析樣本廠商共117家,分別以相關分析、信度與效度分析、多元迴歸分析及線性結構模式分析等方法來進行實證,並驗證本研究所提之各項假設。
研究的結果發現:(1)經由線性關係模式的分析,證實本研究所設計的模式是正確的,也解釋了主要變數之間的因果關係;(2)高階主管支持、教育訓練、系統相容性、相對利益、使用者參與等五個因素對使用者滿意度有直接正向的影響關係;(3)相對利益、使用者參與、系統複雜度等三個因素對組織績效有直接正向的影響關係。本研究期望為未來研究者提供了一個新的ERP 系統建置成功模式,更希望本研究的成果可以給學術界和產業作為良好的參考依據。
Enterprise Resource Planning(ERP)systems have been adopted by many organization in the past decade. Today’s enterprises have been facing much more pressure than ever before not only because of the rapid change of market demand but the shorter product life cycle so as to service among the competitors all over the world.
In order to strengthen the position in the competitive market, most enterprises have started to make plans and financial investments to implement ERP system. Even though most enterprises in Taiwan have recognized the benefits of implementing ERP system, they are still looking for an efficient way to successfully implement the system.
This paper draws upon Diffusion of Innovation(DOI)theory to develop and test a model of ERP implementation success. The study focuses on 117 individual companies in Taiwan and makes an integration and empirical examination by using different statistic methods such as relative analysis, reliability and performance analysis, multiple regression analysis and linear structure model analysis to understand the real situation of each company and to test all the hypothesizes.
The study shows three important results: (1)Examining the research with LISREL linear relationship model, finding the results can support and confirm to the hypothesis of research , also , interpreting the causality among the major variable;(2) Top management support、education training、compatibility、relative advantage、user participation are positively related to user satisfaction. (3)Relative advantage、user participation、complexity are positively related to organizational performance. This leads to the proposal of a new model of ERP implementation for future research.
第壹章、緒論..............................................1
第一節、研究背景與動機................................... 1
第二節、研究目的......................................... 4
第三節、研究流程......................................... 5
第貳章、文獻探討..........................................7
第一節、企業資源規劃系統................................. 7
第二節、創新擴散理論………...............................22
第三節、影響組織創新採用之因素.......................... 31
第四節、使用者特質...................................... 37
第五節、ERP 建置成功.................................... 39
第參章、研究方法與設計...................................44
第一節、研究架構........................................ 44
第二節、研究變數定義與衡量...............................45
第三節、研究假設........................................ 50
第四節、問卷設計........................................ 51
第五節、研究範圍及對象.................................. 54
第六節、資料分析方法.................................... 55
第肆章、實證結果與分析...................................57
第一節、基本資料分析.................................... 57
第二節、效度和信度分析.................................. 66
第三節、單因子多變量變異數分析.......................... 73
第四節、迴歸分析........................................ 77
第五節、線性結構關係模式................................ 86
第伍章、結論與建議.......................................97
第一節、研究驗證結果.....................................97
第二節、建議............................................102
第三節、研究限制....................................... 103
參考文獻............................................... 105
附錄:問卷..............................................112
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