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研究生:陳錦榮
研究生(外文):Chen Chin-Jung
論文名稱:以使用者觀點探討企業資訊入口網站成功模式之研究
論文名稱(外文):Exploring a success model of Enterprise Information Portal from users' perspective
指導教授:王怡舜王怡舜引用關係
指導教授(外文):Wang Yi-Shun
學位類別:碩士
校院名稱:國立彰化師範大學
系所名稱:資訊管理學系所
學門:電算機學門
學類:電算機一般學類
論文種類:學術論文
論文出版年:2005
畢業學年度:93
語文別:中文
論文頁數:97
中文關鍵詞:企業資訊入口網站資訊系統成功模式使用者績效
外文關鍵詞:Enterprise Information PortalInformation Systems Success ModelUser Performance
相關次數:
  • 被引用被引用:9
  • 點閱點閱:451
  • 評分評分:
  • 下載下載:0
  • 收藏至我的研究室書目清單書目收藏:5
近年來由於資訊科技的應用以及網際網路的興起,使得企業面對高度競爭與快速變遷的競爭環境。因而許多企業都開始企圖透過整合性的資訊應用系統來提升企業面對競爭時的效率。然而,資訊是否能夠正確即時的提供,對員工工作績效具有決定性的影響。因此,為了整合相關的資訊而有企業資訊入口網站的技術應運而生,企業藉由企業資訊入口網站平台的建立,可有效的連接後端各種整合性的資訊應用系統,使企業員工可以有效率的存取企業資源。因此,本研究以DeLone & McLean在2003年所提出的「更新版資訊系統成功模式」為理論基礎,發展出「企業資訊入口網站成功模式」,並對模式進行驗證。
資料分析主要是以結構方程模式做為驗證研究的方法。從最後研究結果可以發現:(1)系統品質對系統使用並無顯著的正向關係。(2)資訊品質與服務品質對系統使用有顯著的正向關係。(3)系統品質、資訊品質與服務品質對使用者滿意度有顯著的正向關係。(4)使用者滿意度對系統使用有顯著的正向關係。(5)系統使用與使用者滿意度對使用者績效有顯著的正向關係。
Due to the application of information technology and the Internet boom recently, enterprises have to confront the environment of high competition, and emphasis on rapid transition. Many enterprises attempt to increase efficiency when they face competition by developing integrated application systems. However, the prompt sharing of accurate business information has crucial impact on the work performance of employees. Therefore, the advent of Enterprise Information Portals (EIP) integrates related business information. Through the development of the enterprise information portals, enterprises can connect up to all internal integrated information systems and thus enable employees to access the enterprise resources sufficiently. Consequently, the purpose of this study is to develop a success model of EIP, based on the updated DeLone & McLean’s model of information systems success proposed in 2003, and also to conduct the empirical test.
By using structure equation modeling (SEM), the study has the following conclusions: (1) System use is not significantly affected by system quality. (2) Information quality and service quality have significant positive impact on system use. (3) System quality, information quality and service quality have significant positive impact on user satisfaction. (4) User satisfaction has significant positive impact on system use. (5) System use and user satisfaction have significant positive impact on user performance.
誌謝…………………………………………………………………i
中文摘要……………………………………………………………ii
英文摘要……………………………………………………………iii
目錄…………………………………………………………………iv
圖次…………………………………………………………………vi
表次…………………………………………………………………vii
第一章 緒論…………………………………………………………1
第一節 研究背景與動機……………………………………………1
第二節 研究目的……………………………………………………3
第三節 研究對象與範圍……………………………………………4
第四節 研究流程……………………………………………………5
第二章 文獻探討……………………………………………………7
第一節 企業資訊入口網站…………………………………………7
第二節 資訊系統成功模式…………………………………………15
第三章 研究模式與研究方法………………………………………38
第一節 研究模式……………………………………………………38
第二節 研究假說……………………………………………………39
第三節 研究變數與操作化定義……………………………………46
第四節 問卷設計……………………………………………………51
第五節 資料分析工具與方法………………………………………54
第四章 資料分析與研究結果………………………………………58
第一節 樣本基本資料分析…………………………………………58
第二節 信度分析……………………………………………………61
第三節 效度分析……………………………………………………66
第四節 結構方程模式分析…………………………………………70
第五章 結論與建議…………………………………………………74
第一節 研究結論……………………………………………………74
第二節 對實務界的建議……………………………………………76
第三節 研究限制……………………………………………………80
第四節 後續研究之方向……………………………………………81
參考文獻………………………………………………………………84
中文部分………………………………………………………………84
英文部分………………………………………………………………85
附錄一:企業資訊入口網站成功模式之問卷………………………93
附錄二:本研究所有變項之相關矩陣………………………………96
圖次
圖1-1 本研究之流程…………………………………………………6
圖2-1 資訊共享三空間………………………………………………9
圖2-2 資訊系統成功模式……………………………………………17
圖2-3 Pitt et al.提出之資訊系統成功模式……………………21
圖2-4 Myers et al.提出之資訊系統成功模式……………………21
圖2-5 更新版的資訊系統成功模式…………………………………22
圖2-6 系統價值鏈……………………………………………………34
圖3-1 本研究之研究模式……………………………………………38
圖3-2 本研究之研究假設模式………………………………………45
圖4-1 結構方程模式結果……………………………………………72
表次
表2-1 資訊系統成功構面……………………………………………18
表2-2 資訊系統成功模式相關研究整理……………………………19
表3-1 系統品質操作化主要文獻來源及問項整理表………………46
表3-2 資訊品質操作化主要文獻來源及問項整理表………………47
表3-3 服務品質操作化主要文獻來源及問項整理表………………48
表3-4 系統使用操作化主要文獻來源及問項整理表………………49
表3-5 使用者滿意度操作化主要文獻來源及問項整理表…………50
表3-6 使用者績效操作化主要文獻來源及問項整理表……………50
表4-1 性別、年齡與教育程度樣本基本資料統計表………………59
表4-2 公司產業別與任職單位樣本基本資料統計表………………60
表4-3 職位等級與EIP系統使用經驗樣本基本資料統計表…………60
表4-4 系統品質之信度分析…………………………………………62
表4-5 資訊品質之信度分析…………………………………………62
表4-6 服務品質之信度分析…………………………………………63
表4-7 系統使用之信度分析…………………………………………64
表4-8 使用者滿意度之信度分析……………………………………64
表4-9 使用者績效之信度分析………………………………………65
表4-10 衡量模式之驗證性因素分析結果……………………………68
表4-11 衡量模式的構面相關矩陣……………………………………69
表4-12 結構模式配適度指標…………………………………………70
表4-13 各構面之影響效果表…………………………………………73
表4-14 本研究假設檢定之結果………………………………………73
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