臺灣博碩士論文加值系統

本研究以期望理論的觀點，說明組織信任、主管信任、同事信任對工作滿足的正面效果，以及基於社會交換理論的觀點，了解其對知識分享意願、知識分享行為的影響。本文以銀行業及軍事財務單位員工為對象的412個樣本資料，經結構化方程式模型驗證後發現，工作滿足對於信任關係及知識分享具有中介效果，同時，內在滿足對於知識分享行為有較強的關聯效果。

This thesis investigates the impact of employees’ organizational trust, superior trust and colleague trust on job satisfaction by testing how these variables could foster greater knowledge sharing intention and behavior as well as implementing expectation theory and social exchange theory. By doing so, this study tests the mediating role of job satisfaction among three interpersonal variables and knowledge sharing. By manipulating structural equation modeling (SEM), the results of a field investigation of 412 subjects from banks and military financial institutes show that job satisfaction mediated the positive relations of trust to knowledge sharing. On the other hand, internal job satisfaction have stronger relations to knowledge sharing behavior.

目 錄
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中文摘要．．．．．．．．．．．．．．．．．．．．．．．．．．　I
英文摘要．．．．．．．．．．．．．．．．．．．．．．．．．．　II
目 錄．．．．．．．．．．．．．．．．．．．．．．．．．．　III
圖 目 錄．．．．．．．．．．．．．．．．．．．．．．．．．．　IV
表 目 錄．．．．．．．．．．．．．．．．．．．．．．．．．． V
第一章 緒 論．．．．．．．．．．．．．．．．．．．．．．．．．1
1.1 研究背景與動機．．．．．．．．．．．．．．．．．．． 1
1.2 研究目的．．．．．．．．．．．．．．．．．．． ．．．3
1.3 研究流程．．．．．．．．．．．．．．．．．．．．．． 3
第二章 文獻探討．．．．．．．．．．．．．．．．．．．．．．． 5
2.1 知識分享相關文獻探討．．．．．．．．．．．．．．．． 5
2.1.1知識的意涵．．．．．．．．．．．．．．．．．．．．．．． 5
2.1.2知識分享的定義．．．．．．．．．．．．．．．．．．．．． 6
2.1.3知識分享的重要性．．．．．．．．．．．．．．．．．．．． 7
2.1.4知識分享的理論基礎．．．．．．．．．．．．．．．．．．． 8
2.1.5妨礙知識分享的因素．．．．．．．．．．．．．．．．．．．12
2.2 信任相關文獻探討．．．．．．．．．．．．．．．．．．．．14
2.2.1信任的定義．．．．．．．．．．．．．．．．．．．．．．．14
2.2.2信任的構成要素．．．．．．．．．．．．．．．．．．．．．15
2.2.3信任的型態與發展．．．．．．．．．．．．．．．．．．．．16
2.2.4信任與組織理論．．．．．．．．．．．．．．．．．．．．．19
2.2.5建立信任．．．．．．．．．．．．．．．．．．．．．．．．21
2.3 工作滿足相關文獻探討．．．．．．．．．．．．．．．．．．22
2.3.1工作滿足的定義．．．．．．．．．．．．．．．．．．．．．22
2.3.2工作滿足的理論．．．．．．．．．．．．．．．．．．．．．23
2.4 研究假說．．．．．．．．．．．．．．．．．．．．．．．． 25
2.5 概念性架構．．．．．．．．．．．．．．．．．．．．．．． 28
第三章 研究方法．．．．．．．．．．．．．．．．．．．．．．． 31
3.1研究架構．．．．．．．．．．．．．．．．．．．．．．．．．31
3.2操作型定義及測量．．．．．．．．．．．．．．．．．．．．．32
3.2.1知識分享．．．．．．．．．．．．．．．．．．．．．．．．32
3.2.2信任關係．．．．．．．．．．．．．．．．．．．．．．．．33
3.2.3工作滿足．．．．．．．．．．．．．．．．．．．．．．．．34
3.2.4個人變項．．．．．．．．．．．．．．．．．．．．．．．．35
3.3研究對象及取樣程序．．．．．．．．．．．．．．．．．．．．35
3.4資料分析方法．．．．．．．．．．．．．．．．．．．．．．．39
第四章 資料分析與結果 ．．．．．．．．．．．．．．．．．．．．41
4.1正式問卷信度與效度分析 ．．．．．．．．．．．．．．．．．41
4.2相關分析．．．．．．．．．．．．．．．．．．．．．．．． 44
4.3路徑結構模式分析．．．．．．．．．．．．．．．．．．．． 45
第五章 結論．．．．．．．．．．．．．．．．．．．．．．．． 51
5.1研究結論．．．．．．．．．．．．．．．．．．．．．．．． 51
5.2管理意涵．．．．．．．．．．．．．．．．．．．．．．．． 52
5.3未來研究方向及建議．．．．．．．．．．．．．．．．．．． 55
5.4研究限制．．．．．．．．．．．．．．．．．．．．．．．． 56
參考文獻．．．．．．．．．．．．．．．．．．．．．．．．．．57
附錄一　問卷．．．．．．．．．．．．．．．．．．．．．．．．69
作者簡介．．．．．．．．．．．．．．．．．．．．．．．．．．72


　

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網路資料
經濟建設委員會（民國93年9月20日）。「金融服務業發展綱領及行動方案」[公告]。台北市：經濟部。民國94年4月22日取自：http://210.69.188.228/search/showdoc.htm?mylink=/search/cgi-bin/marker.exe?s=3&p=全國服務業發展會&i=54&j=54&c=33,1&link=http%3A%2F%2Fwww.cepd.gov.tw%2Fbusiness%2Fbusiness_sec3.jsp%3FbusinessID%3D28%26linkID%3D69%26parentLinkID%3D0%26gosec2%3Dy