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研究生:柯明昌
研究生(外文):Ke, Ming-Chang
論文名稱:台灣地區鋼鐵業企業資源規劃系統使用者滿意度之研究
論文名稱(外文):A Study on User Satisfaction of ERP System in Taiwan's Steel Industries
指導教授:蔡玉娟蔡玉娟引用關係
指導教授(外文):Tsay, Yuh-Jiuan
學位類別:碩士
校院名稱:國立屏東科技大學
系所名稱:資訊管理系
學門:電算機學門
學類:電算機一般學類
論文種類:學術論文
論文出版年:2005
畢業學年度:93
語文別:中文
論文頁數:79
中文關鍵詞:企業資源規劃使用者滿意度鋼鐵業
外文關鍵詞:ERP systemuser satisfactionsteel industry
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世界經濟因全球化之發展趨勢,導致全球各地的經濟結構迅速變遷;企業不得不思考並藉著變革與再造方式維持自身之競爭力,以符合世界之潮流並避免遭到環境之淘汰。近年來在電腦軟體市場的『企業資源規劃』系統 ( Enterprise Resource Planning,ERP ) 正是提供企業經營時,所需要的各項資訊的完整解決方案。然而,導入 ERP 軟體系統的成本是非常昂貴。企業在導入前必需要有一套機制來決定是否需要 ERP 系統,一旦導入後,也必須要有機制評估系統是否成功;使用者滿意度是其中一種評估機制。本研究調查對象為台灣區鋼鐵業的 ERP 使用者滿意度。本研究結果可供欲導入 ERP 之企業在選擇 ERP 時之策略參考,亦可提供已導入 ERP 之企業在選擇維護策略及使用 ERP 之參考。
The world economy has been developed along with the trend of globalization and this has led to the quick changes of the worldwide economic structure. Therefore, each business needs to think of ways of innovation and the maintenance of its competitive advantages to follow the world trend and to survive. The software industry in recent years, “ Enterprise Resource Planning, ERP ”, is just the total solution to every kind of information requirements to all business. However, ERP system is expensive. The decision to install an ERP system necessitates a choice of mechanisms to determine whether an ERP system is needed, and once implemented, whether it is success. User satisfaction is one such evaluation mechanism. This research investigates the measurement of ERP user satisfaction of steel industry in Taiwan. The result of this study could be strategic reference for companies that intend to implement ERP systems. It could also help companies that have implemented ERP systems to choose the right maintenance strategy.
摘要 Ⅰ
Abstract Ⅱ
誌謝 Ⅲ
目錄 Ⅳ
圖目錄 Ⅶ
表目錄 Ⅹ
1. 緒論 1
1.1 研究背景 1
1.2 研究動機 1
1.3 研究目的 2
1.4 重要性 2
1.5 研究範圍與限制 2
2. 文獻探討 3
2.1 企業資源規劃系統的基本概念 3
2.2 企業資源規劃系統演進過程 6
2.3 台灣地區鋼鐵業的特性 10
2.4 使用者滿意度的種類與定義 12
3. 研究方法 29
3.1 研究對象 29
3.2 研究流程 29
3.3 研究架構與假設 30
3.4 問卷設計 32
3.5 問卷前測與修改 33
3.6 資料蒐集方法 34
3.7 資料分析的方法 34
4. 結果與分析 37
4.1 樣本回收 37
4.2 信度與效度分析 37
4.3 統計敘述 40
4.4 相關分析 42
4.5 使用者滿意度分析 43
4.6 研究假說之檢定與分析 61
4.7 影響企業資源規劃系統使用者滿意度因素之驗證 62
4.8 研究發現 76
5. 結論與建議 78
5.1 結論 78
5.2 建議 79
參考文獻 80
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