一、中文部分
王如娥、劉立、何善台(2003),建構策略聯盟醫院主管資訊系統主要績效指標之研究,醫務管理期刊,4(3),39-50。王河清、童超塵 (2001),運用平衡計分卡建構新策略管理制度─以醫療產業為例,醫院管理雜誌,34(4),7-15。王津勝(2003),區域醫院品質績效之探討,高雄醫學大學健康科學院公共衛生研究所碩士論文。于泳泓譯,Paul R.Niven著(2002),平衡計分卡最佳實務:按部就班,成功導入,台北:臉譜。
ARC遠擎管理顧問公司策略績效事業部譯,Robert S. Kaplan, & David P. Norton著(2001),策略核心組織:以平衡計分卡有效執行企業策略,台北:臉譜。
朱文洋(2001),中小型醫院經營策略與營運績效之探討─以平衡計分卡觀點分析,國立中山大學人力資源管理研究所碩士論文。朱道凱譯,Robert S. Kaplan & David P. Norton著(1999),平衡計分卡:資訊時代的策略管理工具,台北:臉譜。
李書行(1996),務實創新的策略性績效評估,會計研究月刊,133,11-16。
李長貴(2000),人力資源管理,台北:華泰。
吳品清譯,Nils-Goran Olve, Jan Roy, Magnus Wetter著(2003),平衡計分卡實戰指南:提升績效的12堂必修課,台北:遠擎管理顧問股份有限公司。
吳萬益、郭幸萍、彭奕龍(2002),醫學中心組織文化、管理模式、競爭優勢與經營績效之互動相關影響研究,醫務管理期刊,3(3),17-37。吳安妮(1996),策略性導向全面思考個人及產業評估仍需努力─績效評估新趨勢,會計研究月刊,133,11-6。林杰樑(1995),透析治療患者保健手冊:如何預防洗腎治療引起的併發症,台北,宏欣文化。
范揚晧、朱正一(1999),醫院管理專題─策略性的績效考核管理實務與理論,台北:文京圖書。
周齊武、吳安妮、Kamal Haddad、施能錠(2001),探索實施平衡計分卡
可能遭遇之問題,會計研究月刊,183,63-74。
徐慧娟、薛亞聖(2001),醫院管理指標的性質與應用,醫院,1(34),29-41。陳依蘋、鄭惠之(2001),平衡計分卡在中國信託,會計研究月刊,183,45-54。陳佩妮(1996),醫療品質與經營績效關係之研究─以台北醫療區域各級醫院為例,國立台灣大學未出版碩士論文。陳韻靜、郭乃文、黃國哲(2003),醫院策略型態與績效評估指標之相關性探討─以平衡計分卡觀點分析,醫務管理期刊,4(4),91-109。陳萬淇(1992),個案研究法,台北:華泰。
郭峰志(2003),醫療機構導入平衡計分卡之研究─以某區域醫院為例,國立台灣大學會計研究所碩士論文。
彭朱如、王維元、張錦文(1998),醫院對外合作策略與績效評估,醫院管理雜誌,31(2),32-42。彭朱如(1990),省立醫院組織文化與生產績效之研究,中國醫藥學院醫務管理研究所碩士論文。彭雅惠(2002),醫療產業實施平衡計分卡的問題探討,醫務管理期刊,3(1),26-35。莊逸洲、黃崇哲(2000),醫療機構管理制度,台北:華杏。
楊明宗(2003),醫學中心之教學醫院評估─以某國立大學為例,國立成功大學企業管理研究所碩士論文。楊銘欽(2002),如何善用平衡計分卡(BSC)協助醫院經營績效及評鑑之提升,新世紀醫療機構經營暨品質提升研討會,台中:國立中山醫學大學附設醫院、台灣醫務管理學會主辦。
廖冠力(2002),以平衡計分卡來探討績效衡量指標─以國立成功大學學生事務處為例,國立成功大學工業管理研究所碩士論文。劉添發(2003),應用平衡計分卡於醫院經營管理之實證研究-以高雄市市立醫院為例,義守大學管理科學研究所碩士論文。鄭瀛川、王榮春、曾河嵘(1997),績效管理,台北:世台管理顧問公司。
蘇裕惠(2000),實施平衡計分卡的七大迷思與三大要點,會計研究月刊,179,29-34。蘇勳璧、彭朱如、鄧振華(2001),不同等級醫院其資源優勢、策略優勢與績效之關係,醫務管理期刊,2(1),93-108。鍾志榮(2003),應用平衡計分卡觀點於國防醫療機構之研究,國防大學國防管理學院資源管理研究所碩士論文。二、英文部分
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Cavoli, C. (2004), The balanced scorecard and other thoughts on metrics, Defense & AT-L, 33(1), 9-11.
Curran, C. R. (1998), On measuring and managing, Nursing Economic, 16(4), 169.
Curtright J., Stolp-Smith S., & Edell E. (2000), Strategic performance management: Develoment of a performance measurement system at the Mayo Clinic, Journal of Healthcare Management, 45(1), 58-68.
Evans, J. St. B. T. (1996), Deciding before you think: Relevance and reasoning in the selection task, British Journal of Psychology, 87, 223–240.
Fitzpatrick, M. A. (2002), Let''s bring balance to health care, Nursing Management, 33(3), 35-38.
Fitzpatrick, M. A. & Araujo, M. (2001), Balance--the greatest gift, Nursing Management, 32(12), 4.
Flood, A. B., Shortell S. M., & Scott W. R. (1994), Health care management: Organization design and behavior, 3th, New York: Delman Publishers Inc.
Griffith, J. R., Alexander, J. A. & Jelinek, R. C. (2002), Measuring comparative hospital performance, Journal of Healthcare Management, 47(1), 41-57.
Huang, S. H., Chen, P. L., Yang, M. C., Chang, W. Y. & Lee, H. J. (2004), Using a Balanced Scorecard to Improve the Performance of an Emergency Department, Nursing Economic, 22(3), 140-146.
Hyde, A. C. (1998), The balanced scorecard--moving above the bottom line, Public Manager, 27(3), 57-60.
Inamdar, N. & Kaplan R. S. (2002), Applying the balanced scorecard in healthcare provider organizations, Journal of Healthcare Management, 47(3), 179-195.
Jaume Puig-Junoy, (2000), Partitioning imput cost efficiency into its allocative and technical components: An empirical DEA application to hospital, Socio-Economic Planning Sciences, 34, 199-218.
Kaplan, R. S. & Norton, D. P., (1996), The balanced scorecard: translating strategy into action, Boston: Harvard Business School Press.
Kaplan, R. S. & Norton, D. P., (2001), The strategy-focused organization: how balanced scorecard companies thrive in the new business environment, Boston: Harvard Business School Press.
Kaplan, R. S. & Norton, D. P. (1992), The balanced scorecard-measures that drive performance, Harvard Business Review, 71-79.
Kaplan, R. S. & Norton, D. P. (1996), Using the balanced scorecard as a strategic management system, Harvard Business Review, 74(1), 75-85.
Kaplan, R. S. & Norton, D. P. (2000), Having trouble with your strategy? Then map it, Harvard Business Review, 71-79.
Kazemek, E. A., KnechtP. R., & Westfall B. G. (2000), Effective boards: Working
smarter to meet the challenge, Trustee, 53(5), 18-24.
Lingle, J. H. & Schiemann, W. A. (1996), Form balanced scorecard to strategic gauges: is measurement worth it?, Management Review, 85(3), 56-61.
MacStravic, S. (1999), A really balanced scorecard, Health Forum Journal, 42(3), 64-68.
Maisel, L. S. (1992), Performance measurement: the balanced scorecard approach, Cost Management, 6(2), 47-52.
Poll, R. (2001), Performance, processes and costs: Managing service quality with the balanced Scorecard, Library Trends, 49(4), 709-718.
Magnussen, J. (1996), Efficiency measurement and the operationalization of
hospital production, Health Services Research, 31(1), 21-37.
Niven, P. R., (2002), Balanced scorecard step-by-step: maximizing performance and
maintaining results, New York: John Wiley & Sons.
Oliveira, J. (2001), The balanced scorecard: An integrative approach to performance evaluation, Healthcare financial management, 55(5), 42-46.
Sullivan, T. (2001), Scorecards ease businesses'' balancing act, Info World, 23(2), 32.
Stivers, B. P. & Joyce, T. (2000), Building a balanced performance management system, Sam Advanced Management Journal, 65(2), 22-29.
Voedlker, K. E., Rakich, J. S., & French, G. R. (2001), The balanced scorecard in healthcare organizations: a performance measurement & strategic planning methodology, Journal of Healthcare Management, 79(3), 13-24.
Wachttel, T. L., Hartford C. E., & Hughes J. A. (1999), Building a balanced scorecard for a burn center, Burns, 25, 431-437.
Weber, D. O. (2001), A better gauge of corporate performance, Health Forum Journal, 44(3), 20-25.