一、中文部份
1.王郁惠 (民86),服務業類別、關係行銷與顧客忠誠度關係之研究,中正大學企業管理研究所碩士論文。2.王瓊慧(民91),組織與品牌認定、認同及員工效能之關係-以國內休閒服飾零售業賣場人員為對象,中山大學人力資源管理研究所碩士論文。3.吳萬益、張淑昭、林文寶(民90),「影響關係行銷策略應用因素與績效之研究」,東海管理評論,第三卷第一期,頁79-112。4.林淑姬 (民 81),薪酬公平、程序公正與組織承諾、組織公民行為關係之研究,政治大學企業管理研究所博士論文。5.洪紹榮(民83),組織認同、領導風格與海外派遣員工工作投入關係之研究,大葉大學國際企業管理學系碩士論文。6.徐瑋伶、鄭伯壎(民91),「組織認同:理論與本質之初步探索分析」,中山管理評論,第十卷第一期,頁45-64。7.陳文蓉(民87),員工利他行為對服務績效影響之研究-以台灣地區銀行業為例,元智大學管理研究所碩士論文。8.黃俊英(民89),多變量分析,華泰書局。
9.楊雙連(民83),中央行政機關公務員組織認同之研究,台灣大學政治研究所博士論文。
10.蔡依倫(民89),宗教醫院志工組織認同與組織承諾之研究 : 與非宗教醫院志工作比較,中山大學公共事務管理研究所碩士論文。11.賴志超、鄭伯壎、陳欽雨(民90),「台灣企業員工組織認同的來源及其效益」,人力資源管理學報,第一卷第一期,頁27-51。二、英文部份
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