在資訊電子產業中，知識與創新是二項非常重要的資產，關係到從事該產業未來的發展性，而綜觀國內外從事相關研究學者的論文，大都只探討知識與創新二個變項，而忽略了環境對其產業的影響。所以本研究乃是探討「不確定環境下台灣資訊電子產業知識移轉與創新能力關聯性之研究」。
然而在資訊電子產業中，生產、技術及研發部門與資訊電子產品具有絕對性的影響，所以本研究針對該產業與部門之特性，經由參考研究相關領域及產業之文獻後，本研究發展三個研究變項、十一個研究構面，並發展了三十五個題項之研究問卷。在研究對象的部分，共發放675份問卷，回收283份，扣除53份無效問卷之後，有效問卷數為230份，回收率為34.07%，待問卷回收完畢並建檔後，便進行信度分析、收斂效度、區別效度等分析，以確保問卷的一致性及有效性。本研究採用統計軟體Statistica 6.0進行路徑分析、中介效果分析，並評選出本研究之最佳配適模式為部分中介模式，而由路徑驗證的結果中得知，假設一、假設二及假設三皆為部分成立。

Knowledge and Innovation are two very important properties in information technology industry, which matters to it’s future development. Studying certain investigation from local or international scholars, most research is about two dimensions, knowledge and innovation, forgetting the affection an environment could cause to the industry. This research is about “A Study on the Relationships of Knowledge Transfer and Innovation Ability under Uncertainty Environment on Taiwan Information Technology Industry”.
In information technology industry, production, technical and R&D departments could cause absolutism effects to their products. This research focus on the specificity of each department, studying documents of certain academe and industry; here we developed into 3 research variables, 11 research dimensions, including uncertainty environment (ambiguity, complexity and cooperative partner), knowledge transfer (knowledge receive possibility, absorptive capacity, inter-organizational, technological transfer performance) and innovation ability (personal ability, R&D capability, product innovation, process innovation), these turn out to a questionnaire with 35 points.
As for the target, they are employees from production, technical and R&D departments in Taiwan’s listed or public known information technology company. With 675 questionnaire, 283 reply copies, 53 deductible copies, 230 effectual copies, reply rate as 34.07%. After calculating those questionnaire, analyzing their reliability, convergent, discriminant to make sure their consistency and effectiveness. This research process including path analysis and mediate effect analysis by Statistica 6.0, which offers the best suitable mediate model (χ2 as 245.84、df=13、GFI=0.84、NFI=0.93、CFI=0.93、RMSR=0.028). These attested shows 3 hypothetic exist.

第一章 緒論 1
1.1 研究動機 1
1.2 研究目的 2
1.3 研究範圍及其限制 2
1.4 研究流程 3
第二章 文獻探討 5
2.1 知識管理的重要性 5
2.1.1 知識的分類及特性 5
2.2 知識移轉 11
2.2.1 知識移轉的定義 11
2.2.2 知識移轉模式 17
2.2.3 知識移轉績效 22
2.2.4 影響知識移轉的因素 26
2.3 創新能力 30
2.3.1 創新能力的定義 30
2.3.2 創新能力的分類 32
2.3.3 影響創新的因素 38
2.4 不確定環境 39
2.4.1 不確定環境的定義 39
2.4.2 不確定環境的分類 41
2.4.3 知識模糊性 43
2.5 概念性研究架構圖 45
第三章 研究方法 47
3.1 研究假設 47
3.2 研究架構 47
3.3 操作型定義及其衡量方式 48
3.3.1 知識接收可能性 48
3.3.2 知識接收者之吸收能力 48
3.3.3 組織間的差異 49
3.3.4 技術移轉績效 49
3.3.5 個人能力 49
3.3.6 研發能力 49
3.3.7 產品創新能力 50
3.3.8 製程創新能力 50
3.3.9 模糊性 50
3.3.10 複雜性 51
3.3.11 合作夥伴的防護 51
3.4 問卷預試 52
3.4.1 內容效度(Content Validity) 52
3.4.2 信效度分析 53
3.5 分析方法介紹 55
3.6 信度分析 56
3.7 效度分析 58
第四章 資料分析與結果 60
4.1 敘述性統計分析 60
4.1.1 樣本結構 60
4.1.2 各變項間相關分析 61
4.2.1 巢狀分析 65
4.2.2 模式評估 66
第五章 結論 68
5.1 研究結論 68
5.2 管理意涵 69
5.3 未來研究方向 70
參考文獻 71
中文文獻 71
英文文獻 75
附錄一 研究問卷 85
附錄二 不確定環境構面之比 89

表目錄
表 2-1 知識的分類 8
表 2-2 知識移轉之定義 13
表 2-3 各學者之知識移轉績效的衡量方式 24
表 3-1 研究變項及構面來源 51
表 3-2 預試問卷各構面之信度分析 53
表 3-3 預試問卷各構面之收斂效度 54
表 3-4 預試問卷各構面之區別效度 55
表 3-5 正式問卷各構面之信度分析 56
表 3-6 各變項之驗證性因素分析結果 57
表 3-7 正式問卷各構面之收斂效度 58
表 3-8 正式問卷各構面之區別效度 59
表 4-1 問卷發放對象及回收狀況 60
表 4-2 各構面間之相關係數 63
表 4-3 假設路徑初步驗證結果 64
表 4-4 部分中介、完全中介及直接模式之比較 65
表 5-1 研究假設驗證結果 68

圖目錄
圖 1-1 研究流程圖 4
圖 2-1 知識管理循環 7
圖 2-2 知識的轉換模式 15
圖 2-3 知識創造螺旋圖 15
圖 2-4 核心能力的四個構面 17
圖 2-5 知識類型及轉換過程模型 19
圖 2-6 知識移轉五階段模式 20
圖 2-7 知識移轉過程的組成因子 22
圖 2-8 知識移轉流程判斷準則 23
圖 2-9 創新能力程度 33
圖 2-10概念性研究架構圖 46
圖 3-1 研究架構圖 48
圖 4-1 最適模型路徑圖 66

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