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研究生:杜苡靜
研究生(外文):Yi-Ching Tu
論文名稱:從製造商觀點探討關係學習與關係知識庫對關係績效之影響
論文名稱(外文):The Effects of Relationship Learning and Relationship Knowledge Stores on Relationship Performance: The Perspectives of Manufacturer
指導教授:賴其勛賴其勛引用關係
指導教授(外文):Chi-Shiun Lai
學位類別:碩士
校院名稱:國立雲林科技大學
系所名稱:企業管理系碩士班
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2005
畢業學年度:93
語文別:英文
論文頁數:51
中文關鍵詞:關係績效關係知識庫關係學習
外文關鍵詞:relationship learningrelationship performancerelationship knowledge
相關次數:
  • 被引用被引用:3
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知識已經成為企業在知識經濟時代中最重要的生產要素,企業必須依賴知識作為最大的競爭武器與價值來源(吳思華,2001)。跨組織之間知識能夠被分享往往牽涉到許多相關因素(Lee, 2001),目前學術研究皆關注在跨組織學習/關係學習對關係績效的研究,大多是探討關係學習對關係績效的直接影響,較少著墨於關係學習的間接影響效果。
本研究探討製造業中關係學習與關係知識庫的關係,調查對象主要以國內中區製造業為主,一共發出六百份問卷,有效問卷一百一十三份,有效問卷為18.8%。填答人大多為中高階經理人(70%),其次為採購人員(22.1%)。
研究結果不同的關係學習行為會對關係績效產生直接或間接的影響;而不同關係知識庫對關係績效也有不同的影響。第一、若製造商與合作的供應商常作資訊分享的話,較能夠促進和供應商之間的溝通協商、管理合作上的衝突及比較瞭解如何發展合作方案的互動關係知識庫的產生。第二、若雙方常討論策略上的議題,便能促進關於掌握市場條件、法令與競爭者購買條件等環境關係知識庫的產生。然而,這樣的關係學習也很容易導致資訊風險的發生,使得重要的企業資訊外洩。第三、若雙方常更新與合作相關的關係記憶,便能促進研發新產品、降低有關成本、品質管理等功能關係知識庫的產生。第四、若製造商常與供應商常探討重要策略議題及關係記憶整合的話,便能直接促進關係績效。第五、若雙方常作資訊交換,便可間接促進關係績效。
This study examined the effects of inter-firm relationship learning on relationship performance through certain platforms or mechanisms relative to relationship knowledge stores which were composed by Johnson, Sohi and, Salis (2004).
The results revealed (1) relationship learning has direct and indirect effects on relationship performance through relationship knowledge stores, (2) different types of relationship learning have different effects on relationship performance.. We believed our findings have implications for managing customer-supplier relationships. In addition to the importance of addressing clearly how relationship learning influences relationship performance through different relationship knowledge stores, the study gives management an idea of the way such joint learning activities influence specific relationship knowledge stores.
INDEX
Thesis Abstract .......................................................... i
Chinese Abstract ......................................................... iv
English Abstract ......................................................... v
Acknowledgments .......................................................... vii
Index .................................................................... viii
Table Index .................................................................... x
Figure Index ..................................................................... x
1. Introduction
1.1 Background and Motivation ............................................ 1
1.2 Objectives ........................................................... 2
1.3 Organization of the Study ............................................ 3
2. Literature Review and Hypotheses
2.1 Theoretical Model .................................................... 4
2.2 The originality of Relationship Learning ............................. 5
2.3 Inter-firm Relational Knowledge Stores ...............................10
2.4 Relationship Performance  ............................................20
3. Methodology
3.1 Sample and Data Collection Procedure  ................................26
3.2 Measurement  ........................................................26
4. Analysis and Result
4.1 Reliability and Construct Validity  ..................................28
4.2 Sample Company Information  ..........................................30
4.3 Structural Model and Results  .......................................34
5. Discussion and Suggestion
5.1 Discussion  ..........................................................38
5.2 Managerial Implication  ..............................................41
5.3 Research Limitations and Suggestions  ................................43
Reference ................................................................44
Appendix 1. ...............................................................49
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