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研究生:林婉媚
研究生(外文):Wan-Mei Lin
論文名稱:知識貢獻誘因對群體支援系統知識產生績效之影響
論文名稱(外文):The Influence of the Knowledge Contribution Incentives on the Knowledge Generation Effectiveness of Group Support System Meetings
指導教授:洪新原洪新原引用關係
指導教授(外文):Shin-Yuan Hung
學位類別:碩士
校院名稱:國立中正大學
系所名稱:資訊管理所
學門:電算機學門
學類:電算機一般學類
論文種類:學術論文
論文出版年:2006
畢業學年度:94
語文別:中文
論文頁數:101
中文關鍵詞:關鍵詞:群體支援系統知識貢獻誘因知識產生知識分享實驗室實驗
外文關鍵詞:Keywords: Group Support SystemsKnowledge Contribution IncentivesKnowledge GenerationKnowledge SharingLaboratory Experiment
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對處在不確定環境下相互競爭的組織而言,知識是很重要的資源,可以幫助組織成長與維持競爭優勢。知識創造對組織而言甚為關鍵,要如何應用資訊科技來支援知識的創造與產生便成了一個十分重要的議題。
過去,群體支援系統(Group Support Systems)主要被視為支援群體會議與決策的工具,而多數研究也都是探討其對於會議過程與產出的影響並從如何改善決策品質的角度來探討這項資訊科技,少有從知識管理或知識創造的觀點來探討群體支援系統的效果。但事實上,群體支援系統本身是一種能夠支援合作、協調與溝通過程的資訊系統,能夠促進知識創造的成長。因此,本研究主要探討在群體支援系統的環境下,知識貢獻誘因對知識產生績效的影響。所探討的知識貢獻誘因包含了經濟報酬、聲譽、互惠與利他四項。
本研究採用實驗室實驗法的方式進行,以二因子完全隨機設計的方式進行研究,自變數為『是否提供經濟報酬』與『是否提供聲譽回饋』,調節變數為『互惠』與『樂於助人』,並以五人為一個群體來進行同時且面對面的實驗,總共進行24組實驗。實驗系統採用國立中正大學資管所自行開發的群體支援系統,群體實驗任務則採用「創造型任務」。
本研究主要藉由知識貢獻誘因的提供與否來了解群體支援系統環境下,是否會對知識產生的績效,包含知識數量與知識品質,造成顯著影響。研究結果發現:(1)在以群體支援系統進行知識創造過程中,有無提供聲譽回饋對於知識數量與知識品質皆有顯著影響;(2)在以群體支援系統進行知識創造過程中,有無提供經濟報酬對於會議過程滿意度有顯著影響;(3)在以群體支援系統進行知識創造過程中,互惠會干擾經濟報酬與聲譽回饋對於會議過程滿意度的影響;(4)在以群體支援系統進行知識創造過程中,樂於助人會干擾經濟報酬與聲譽回饋對於會議過程滿意度的影響。
Knowledge has become critical in the highly competitive business environment. To acquire competitive advantage, businesses need to engage in knowledge management. Group support systems (GSSs), known as knowledge management systems (KMSs), are able to support the knowledge creation process. In addition, knowledge contribution incentives studied exist to understand the effects on the knowledge contribution of the KMSs.
To examine the effects of the knowledge contribution incentives, including economic reward, reputation, reciprocity and altruism, on the knowledge generation effectiveness of GSSs meetings, a laboratory experiment was conducted. Dependent variables were knowledge quantity (number of ideas), knowledge quality (idea usefulness and idea creativity) and perceived meeting satisfaction.
The results indicate that: (1) Economic reward significantly affects the perceived meeting satisfaction; (2) Reputation feedback significantly affects both the knowledge quantity and the knowledge quality; (3) Reciprocity and altruism play significant moderating effects. Finally, managerial implications were also provided.
Keywords: Group Support Systems, Knowledge Contribution Incentives, Knowledge Generation, Knowledge Sharing, Laboratory Experiment.
第一章 緖論 1
第一節 研究背景與動機 1
第二節 研究目的與問題 2
第三節 研究範圍 3
第四節 研究流程 4
第二章 文獻探討 5
第一節 群體支援系統(GROUP SUPPORT SYSTEMS) 5
第二節 知識創造 17
第三節 知識貢獻誘因:互惠、聲譽、利他主義與經濟報酬 24
第三章 研究方法 29
第一節 研究架構 29
第二節 變數設計 30
第三節 研究假說 37
第四節 任務設計 40
第五節 實驗環境與系統介紹 41
第六節 實驗樣本 43
第七節 前導實驗 43
第八節 實驗程序 44
第四章 資料分析與討論 46
第一節 基本資料之敘述統計 46
第二節 研究變數的敘述統計 48
第三節 信度與效度分析 49
第四節 假說檢定 51
第五節 結果說明與討論 58
第五章 結論與建議 64
第一節 研究結論 64
第二節 研究貢獻 66
第三節 研究限制 67
第四節 未來研究方向 68
參考文獻 71
附錄一 SPSS統計報表 76
附錄二 研究參與同意書 79
附錄三 個人背景資料問卷 80
附錄四 實驗後問卷 81
附錄五 任務說明書 83
附錄六 系統畫面 84
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