臺灣博碩士論文加值系統

決策指引的研究從過去至今，對於決策績效的影響始終是模糊不清的。本研究將過去決策指引的常用理論觀點：任務－科技適配觀點、調適學習因應觀點，整合成：適配－因應模式。在此模式中，強調任務複雜性－決策指引適配、及決策者本身的因應策略。

本研究採實驗室實驗法，探討決策指引形式和模式對任務複雜性的適配、因應觀點，對決策績效的影響。研究結果顯示：適配觀點的指引形式設計，可以促進決策者的學習和決策者的自信；適配觀點的指引模式設計，可以增進決策者的決策品質、學習、自信。此外，問題焦點的因應策略，比起情緒焦點的因應策略，在決策指引使用的情境中，有助於決策品質和決策者的學習。最後，在討論與結論中，從本研究的適配－因應模式中，說明研究結果對實務與後續研究的意涵。

Many previous papers have lamented the fact that the findings of past decisional guidance design research have been equivocal. This paper develops a new model for interpreting decisional guidance effects on performance is affected by two factors. The first is the fit between the task and decisional guidance. The second is the coping support to help users effectively make decisions. We propose to design an appropriate laboratory experiment to investigate the fit and coping effects on decisional guidance design. Fitting the decisional guidance form to the task had the most impact on outcome effectiveness (user learning and user confidence), while fitting the decisional guidance mode to the task had the most impact on outcome effectiveness (decision quality, user learning and user confidence). In addition, distinct coping strategy use had the most impact on outcome effectiveness (decision quality and user learning), despite of fitting effects on coping strategy not significant. Finally, we conclude that when using this theoretical lens, the results of decisional guidance design do not appear equivocal.

CHAPTER 1 INTRODUCTION 1
1.1 Research Background and Motivation 1
1.2 Research Purposes and Questions 2
1.3 Importance of the Research 3
CHAPTER 2 LITERATURE REVIEW 5
2.1 Decisional Guidance Concept 5
2.2 The Factors Affecting the Effectiveness of Decisional Guidance 8
2.2.1 Individual Characteristics 8
2.2.2 Task Characteristics 11
2.2.3 Environment Characteristics 14
2.3 Theoretical Foundations 17
2.3.1 Understanding Fit Perspective 17
2.3.2 Understanding Coping Perspective 18
2.3.3 Toward a Fit-Coping Model 21
CHAPTER 3 EMPIRICAL TEST 24
3.1 Introduction to This Empirical Study 24
3.2 Research Model and Hypotheses 28
3.2.1 The Influence of Decisional Guidance and Task on Decision Performance 29
3.2.2 The Influence of Decisional Guidance and Task Complexity on Coping Strategy 37
3.2.3 The Influence of Coping Strategy on Decision Performance 40
3.3 Research Variables 41
3.3.1 Independent variables 41
3.3.2 Dependent variables 42
3.3.3 Control variables 44
3.4 Research Method 45
3.4.1 Subjects 45
3.4.2 Task 45
3.4.3 Software 46
3.4.4 Experimental procedure 46
CHAPTER 4 RESULTS 49
4.1 Reliability and Validity 52
4.2 Manipulation and control checks 52
4.3 Hypotheses testing 54
4.3.1 The Influence of Guidance Form and Task Complexity on Decision Performance 55
4.3.2 The Influence of Guidance Mode and Task Complexity on Decision Performance 58
4.3.3 The Influence of Guidance Form and Task Complexity on Coping Strategy 61
4.3.4 The Influence of Guidance Mode and Task Complexity on Coping Strategy 63
4.3.5 The Influence of Coping Strategy on Decision Performance 64
4.4 Discussion 65
4.4.1 The Interaction Effects of Guidance Form and Task Complexity on Decision Performance 65
4.4.2 The Interaction Effects of Guidance Mode and Task Complexity on Decision Performance 66
4.4.3 The Interaction Effects of Guidance Form and Task Complexity on Coping Strategy 67
4.4.4 The Interaction Effects of Guidance Mode and Task Complexity on Coping Strategy 68
4.4.5 The Effects of Coping Strategy on Decision Performance 69
CHAPTER 5 CONCLUSIONS 71
5.1 Implications for research 71
5.2 Implications for practice 74
5.3 Limitations and future research 75
REFERENCES 77
Appendix A. Background Questionnaire for Participants 92
Appendix B. Post Test Questionnaire 93
Appendix C. Experimental System 96
Appendix D. User’s Manual 103

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