臺灣博碩士論文加值系統

由於供應鏈管理系統的應用逐漸普及，目前在倉儲物流管理上，幾乎都已完成供應鏈管理電子化的建置。在西藥產業物料管理上，亦經由委外或自行建置的方式，利用系統電子化的效益，以提高供應鏈管理的效率。
西藥產業在供應鏈管理上，則因西藥產業物流規模較小，實務上以委外經營的方式為主，交由第三方倉儲物流公司進行管理。倉儲物流管理的運作仍以物流管理為主要目的，運作時通常無法考量資訊流與金流方面的建置。因此在供應鏈管理上並未充分使用B2B平台強大的功能，供應鏈事件發生時，仍是以人工的方式進行危機處理。
在國外有許多舉足輕重的跨國性西藥公司，除了提供先進療效的新藥之外，也提供許多與病患性命習習相關的一線處方用藥。在專利權的保護之下，仍得依賴國外原廠的提供。常見的是，西藥產業供應鏈管理發生如缺貨、不良反應、退貨與客訴等等事件時，相關人員得到訊息時，只能依人工進行系統查詢，不是時機己失，就是事件訊息沒有傳遞給相關人員。但是藥物的供給與藥物安全資訊的傳遞，卻常常與病患的生命習習相關。因此，資訊的即時傳達在西藥產業相形重要，卻因為資訊流機制沒有充分建構而無法達成事件通知的即時性。
因此，本研究是以跨國性西藥公司為範圍，探討西藥產業供應鏈，如缺貨、不良反應、退貨與客訴等等事件發生時，可以將事件訊息即時回應給相關的人員，以避免因事件的發生而導致病患生命受到威脅。最後則提出具體解決方案，以為西藥產業未來之參考。
關鍵字：西藥產業、供應鏈管理、商業流程管理、網路服務、服務導向架構、事件導向架構、事件導向即時回應技術

Due to the high prevalence of the Supply Chain Management concept, the electronic-Supply Chain Management System has been utilized in most of the current Logistics System. In Pharmaceutical industries, the self-developed or outsourced electronic system has almost also been implemented in order to maximize the efficiency and effectiveness in logistics control of pharmaceutical products.
In practical, the Supply Chain Management of pharmaceutical industries was mostly contracted out by third-party distributor due to business scale. The Supply Chain Management was mainly focused on logistics and distribution management rather than information and cash flow control. Consequently, Peoples plays an important role in the crisis management in events of Supply Chain Management instead of the powerful electronic platform of B2B System.
Multi-national, research-based pharmaceutical companies are aimed at discovering and developing breakthrough medicines as well as information providing on prevention, wellness and treatment of diseases. The shortage of medicines, occurrence of adverse events, product return and complaints can cause unexpected damage in human life if corrective reactions are not taken immediately. Therefore, the timely transmission of information as well as the establishment of the information exchange infrastructure in pharmaceutical industries is extremely important.
The case study is designed to investigate the Real Time Response Technology in Supply Chain Management in multi-national pharmaceutical company. The investigation is mainly focused on the automatic responses to the events in Supply Chain Management, such as product shortage, occurrence of adverse events, product return and product complaints to prevent the immediate threatening in human life. Finally, a substantial solution of the Real Time Response Technology in Supply Chain Management for pharmaceutical company is proposed for further reference.

Keywords: Pharmaceutical Industries, Supply Chain Management, Business Process Management, Web Services, Services-Oriented Architecture, Event-Driven Architecture, Real Time Event-Driven Response Technical.

指導教授推薦書…………………………………………………………
口試委員會審定書………………………………………………………
授權書……………………………………………………………………iii
誌謝 iv
摘要 v
Abstract vi
目錄 vii
第一章 序論 1
1.1研究背景 1
1.1.1西藥產業經營現況 1
1.1.2資訊流與金流建構困難 2
1.1.3資訊系統應用現狀 3
1.1.4供應鏈事件與事件處理模式 6
1.2研究動機 7
1.3研究目的 8
1.4研究範圍與限制 9
1.5論文結構 10
第二章 文獻探討 12
2.1西藥產業特性 12
2.1.1西藥產業特性 13
2.1.2國外西藥產業趨勢 15
2.1.3國內西藥產業的現況 16
2.2供應鏈管理系統發展趨勢 17
2.2.1供應鏈管理 17
2.2.2國內供應鏈管理軟體發展現況 20
2.3西藥產業供應鏈概況 22
2.4網路服務(Web Services) 23
2.4.1網路服務的運作架構 23
2.4.2網路服務所使用通訊協定 25
2.4.3網路服務的優點 27
2.5商業流程管理平台 27
2.5.1商業流程管理軟體的應用與發展 28
2.5.2企業流程管理軟體系統架構 29
2.6統一塑模語言(UML) 30
2.7服務導向架構 32
2.7.1服務導向架構的運作成功要件 34
2.7.2服務導向架構技術 35
2.8事件導向架構 36
2.8.1事件導向架構技術 36
2.8.2服務導向架構與事件導向架構的比較 37
2.9小結 38
第三章 事件導向即時回應技術 40
3.1基本概念 40
3.1.1技術特性 41
3.1.2運作模式 41
3.1.3事件導向的演進 42
3.2事件導向架構技術現況 42
3.2.1事件導向的Design Pattern 43
3.2.2 JEDI 43
3.2.3 SIENA 44
3.2.4 Elvin Content-Based Notification Service 45
3.2.5 CORBA Notification Service 46
3.2.6 JMS, 47
3.2.7比較 48
3.3事件導向架構相關標準 49
3.4情境分析 53
3.5小結 53
第四章 西藥產業供應鏈流程整合架構 55
4.1西藥產業供應鏈整合之問題與假設 55
4.1.1西藥產業供應鏈角色說明 55
4.1.2事件分類與監控對象 56
4.1.3系統功能規格說明 57
4.1.4系統開發環境說明 58
4.2供應鏈UML系統分析 59
4.2.1系統UML分析的角色說明 59
4.2.2藥品訂單處理流程UML分析 60
4.2.3藥品不良反應處理流程UML分析 63
4.2.4事件導向即時回應架構UML分析 66
4.3事件條件類型 71
4.3.1數值型事件條件 71
4.3.2文字型事件條件 72
4.4元件設計 74
4.4.1事件條件元件 75
4.4.2事件偵測元件 79
4.4.3事件通知元件 83
4.4.4事件內容元件 87
4.5整合架構 90
第五章 結論與未來發展 92
5.1結論 92
5.2未來研究方向 92
參考文獻 94

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