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研究生:張朝崴
研究生(外文):Chao-wei Chang
論文名稱:人員作業之人因設計與工作壓力對工作滿意度之研究─以電腦使用者為例
論文名稱(外文):The effects of ergonomic design and work stress on job satisfaction─an empirical study towards computer users
指導教授:王正華王正華引用關係
學位類別:碩士
校院名稱:長榮大學
系所名稱:企業管理研究所
學門:商業及管理學門
學類:其他商業及管理學類
論文種類:學術論文
論文出版年:2006
畢業學年度:94
語文別:中文
論文頁數:107
中文關鍵詞:組織人因職業性肌肉骨骼疾病工作壓力工作滿意線性結構分析
外文關鍵詞:macro-ergonomicscumulative trauma disorderswork stress
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由於職業的多樣化,以及電腦應用層面的普及,操作電腦早已成為我們生活和工作的ㄧ部份,「人機」的相互影響不容忽視。
本研究以辦公室中電腦使用者為對象,採用線性結構模式來進行分析,分析後發現,人因因素、肌肉骨骼不適會對工作壓力因素造成顯著直接的影響;工作壓力因素亦會對工作滿意因素產生顯著直接的影響。間接影響方面,人因因素會藉由產生肌肉骨骼不適之中介效果影響,而顯著的影響工作壓力的產生;人因因素也會藉由產生工作壓力之中介效果影響,而顯著的影響工作滿意;最後,肌肉骨骼不適的產生會藉由產生工作壓力,間接的影響工作滿意。
因此,個人或是組織應該要設法改善電腦工作站之設計擺設,個人操作電腦時的姿勢亦要相對注意,隨時保持正確姿勢。如果公司提供一個良好的工作環境,減低員工心理層面的壓力以及生理方面的身體不適,提升其工作滿意,對公司而言,可以節省公司開銷、降低離職率、提高生產力與績效;對員工個人而言,一方面可減少因工作引起的肌肉骨骼不適以及工作壓力,而可以有更健康的身心發展,另一方面,則可以增加個人的工作動機。
Because of the occupation variety and the prevalence and wide application of computing technology, computer using seems to have become a part of our daily life and of our job. The interaction effects between human and machine in work place have generated a lot of problems which simply can not be ignored. The purpose of this study, therefore, is to explore the relationships among ergonomic factors, cumulative trauma disorders, work stress, and job satisfaction.
After analyzing the data with structural equation modeling(SEM), main empirical findings are summarized as follows: ergonomic factors and cumulative trauma disorders have significant direct effects on work stress;work stress also has significant direct effects on job satisfaction. Cumulative trauma disorders have mediating effects between ergonomic factors and work stress;work stress has mediating effects between cumulative trauma disorders and job satisfaction;Also, work stress has mediating effects between ergonomic factors and job satisfaction.
From the perspectives of human resource management, if the company can provide their employees with good work environment and can reduce their work stress and physical discomfort, their job satisfaction may be able to be increased. Companies may then benefit from decreased turnover rates and from increased productivity and organizational performance. Employees, on the one hand, may reduce cumulative trauma disorders and work stress, facilitate better health conditions, on the other hand, may also reinforce their work motivations.
誌謝…………………………………………………………………….…i
摘要……………………………………………………………………... ii
Abstract……………………………………………………………………...….....…iii
第一章 緒論……………………………………………………………..1
第一節 研究背景與動機 1
第二節 研究目的 4
第三節 研究流程 5
第二章 文獻探討………………………………………………………..6
第一節 組織人因工程 6
第二節 累積性肌肉骨骼不適之相關文獻回顧 19
第三節 工作壓力 23
第四節 工作滿意度 28
第三章 研究方法………………………………………………………32
第一節 研究架構 32
第二節 研究假設 34
第三節 各變數操作性定義與衡量工具 38
第四節 抽樣方法與預測 43
第五節 資料分析方法 43
第六節 研究限制 52
第四章 資料分析………………………………………………………53
第一節 問卷發放與回收情形 53
第二節 樣本結構 53
第三節 信效度分析 57
第四節 均數分析 61
第五節 本研究模型之構面分析………………………………………65
第六節 肌肉骨骼不適症狀盛行率 67
第七節 結構方程模式之分析 68
第五章 研究與建議……………………………………………………86
第一節 研究結論 86
第二節 研究建議………………………………………………………87
參 考 文 獻……………………………………………………………91
附錄─本研究問卷…………………………………………………….102
一、 中文部份
(一)書籍
1.鄭世宏、侯東旭 (民89)。新版人因工程。台北:鼎茂書局。
2.李再長、黃雪玲、李永輝、王明揚 (民94)。人因工程。台北:華泰書局。
3.張春興 (民83)。心理學。台北:東華書局。
4.張春興(民84)。普通心裡學。台北:東華書局。
5.藍采風(民77)。生活壓力與適應。台北:幼獅文化事業公司。
6.邱皓政 (民92)。結構方程模式:LISREL的理論,技術與應用。台北:雙葉書廊。
(二)未出版學位論文
1.王智杰 (民87)。我國人因工程現況與發展之研究。成功大學工業管理學系碩士論文,未出版,台南市。
2.王錦澤 (民95)。電腦工作人員執業傷害之探討─以南部三家醫院為例。高雄醫學院公共衛生學研究所碩士論文,未出版,高雄市。
3.李文造 (民90)。電腦使用者肩頸與右上肢自覺肌肉骨骼症狀之探討。高雄醫學大學公共衛生學研究所碩士論文,未出版,高雄市。
4.李品珠(民88)。麻醉護理人員工作壓力與工作滿意度之研究-以北部醫學中心為例。國立陽明大學碩士論文,未出版的,台北市。
5.許彩娥 (民70)。領導型態、工作特性與我國女性公務人員工作滿足關係之研究。國立政治大學公共行政研究所碩士論文,未出版,台北市。
6.謝金青 (民71)。國民小學行政兼職教師角色衝突與工作滿意之研究。國立政治大學教育研究所碩士論文,未出版,台北市。
7.李明書(民76)。影響工業職業訓練機構訓練師參與在職進修教育訓練因素及模式之研究。國立彰化師範大學工業教育研究所碩士論文,未出版,彰化市。
8.蔣凱萱(民85)台北市區域醫院醫師工作壓力,因應方式及工作滿意度之研究。中國醫藥學院醫務管理研究所碩士論文,未出版。
9.謝百亮 (民84)。國民小學行政管理與教師工作滿意之研究。國立台中師範學院初等教育學系碩士論文, 未出版,台中市。
10.邱憲義(民85)。國小學校組織氣氛與教師工作壓力關係之研究。國立台中師範學院國民教育研究所碩士論文,未出版,台中市。
11.林佳芬(民88)。台北市國民小學資深教師工作滿意度之研究。國立台北師範學院國民教育研究所碩士論文,未出版。
12.侯望倫(民73)。工作壓力的實證研究—組織氣候、角色特性、人格特質與壓力症狀的關係。國立政治大學企業研究所碩士論文,未出版,台北市。
13.葉兆祺(民88)。國民小學實習教師的工作壓力與因應方式之研究。國立台中師範學院國民教育研究所碩士論文,未出版,台中市。
14.吳月娟 (民87)。國小資優班教師工作滿意度之研究。國立彰化師範大學特殊教育學系碩士論文,未出版,彰化市。
15.陳聖芳(民84)。台東地區國小教師的工作壓力與工作滿意度之研究。臺東師範學院國民教育研究所碩士論文,未出版,台東市。
16.陳政興(民90)。台灣北部醫學中心藥師工作壓力與工作滿意度之相關研究。國立東華大學企業管理學系碩士論文,未出版。
(三)技術報告
1.毛義方、陳美蓮、黃如瑋、周青光、鄭淑芳、蔡明煌(民96)。電腦顯示終端機作業人員疲勞及生理狀況研究。IOSH85- M344。
(四)期刊論文
1.許士軍(民86)。工作滿足、個人特徵與組織氣侯。國立政治大學學報,第35期。
2.毛義方、黃如瑋、陳秋蓉、蔡明煌、鄭淑芳、周青光、陳美蓮(民97)。電腦顯示終端機作業人員自覺疲勞症狀研究。勞工安全衛生研究所季刊,第六卷第二期。
3.陸洛(民86)。工作壓力之歷程:理論與研究的對話,中華心理衛生學刊。
4.陳博光(民85)。肌肉骨骼系統的職業性傷害。內科學誌。
(三)電子網站資料
1. 人因工程學會網站,取自http://www.est.org.tw/news.htm.
2. 勞工安全衛生研究所,取自http://www.iosh.gov.tw/
3. 行政院勞委會,取自http://www.cla.gov.tw/cgi-bin/SM_theme?page=41d35566.
4. 職業安全健康局,取自http://www.oshc.org.hk/

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