臺灣博碩士論文加值系統

管理大師彼得‧杜拉克(1989)於「The Practice of Management」中提到，企業唯一的活力動態因素，管理人員的素質與績效表現將會決定其企業的成敗。換言之，企業在營運的過程，透過有效的管理人員與應用，以解決各組織層次所面對的問題，並進一步的改善組織的績效。當企業身處於知識經濟下，其知識工作者與專業經理人所具備之各項專業性才能，將深深的影響組織氣候與績效的表現。本研究以物流產業中階主管做為研究調查之對象，進行問卷發放與回收，經統計檢定之敘述檢定與多元迴歸分析等研究方法，驗證與探討管理才能與產業環境兩變數對組織績效之影響。經由上述分析，本研究之重要發現如下：
1.管理才能的理念、專業與認知的組織績效有關；而管理才能與認知的市場績效無顯著相關。2.管理才能的理念與專業會影響著認知的組織績效；而管理才能均不會影響著認知的市場績效。3.管理才能的『領導技能』與產業環境的『市場動盪』之交互作用下對認知的組織績效有顯著正面影響。4.管理才能的『專業技能』與產業環境的『市場動盪』之交互作用下對認知的組織績效有顯著負面影響。5.管理才能的『領導技能』與產業環境的『技術動盪』之交互作用下對認知的組織績效有顯著負面影響。6.管理才能的『人際技能』與產業環境的『市場動盪』之交互作用下對認知的市場績效有顯著負面影響。本研究在管理上之重要涵義如下：1.組織績效的表現，能藉由中階主管所擁有之理念技能、專業技能進一步的改善組織內的績效。2.產業環境的動盪，是會去強化或降低管理才能對組織績效的影響。3.當受到產業環境動盪，中階主管的領導風格更具其重要性，能藉此提昇組織的競爭優勢，間接的影響整體的組織績效。

　　In the book “The Practice of Management.” Peter Drucker (1989) mentioned that being the only dynamic element of the company, the quality and performance of managers determine the fate of the company. In face of an increasingly competitive environment in the epoch of knowledge economy, the role people plays in an enterprise gains more weight and important than before and becomes the key to a success of enterprise. As a result, this study was aimed to explore the competency management and organization performance for mid-manager in logistic industrial. This research surveys the logistics enterprise with capable and talent for mid-manager to better performance the current status of their operations, characteristics and problems.
　　The survey was conducted with 230 questionnaires respect to logistics Mid-manager, return is 55.6%. Through statistical analysis, reliability analysis, descriptive statistic, and regression analysis. In this study, we identified competency includes concept skill, human skill, leadership skill, administration skill, and professional skill. How Mid-lever manager’s competencies influenced organization performance was found. the results illustrated it’s not necessary those five management competencies have significant influence on organization performance and management competency；Concept skill and professional skill have relation on perceived organizational performance. In contrary, perceived market performance is not necessary support with these research hypotheses. And these relationships are moderated significantly by Industrial Environment such as market turbulence and technological turbulence; expect that market turbulence and technological turbulence are found to have significant moderating effect on the relationship between competency and organization performances.

目 錄
中文摘要
英文摘要
第一章 緒 論
第一節 研究動機
第二節 研究問題
第三節 研究目的
第四節 研究流程
第二章 文獻探討
第一節 管 理 者
第二節 才 能
第三節 管理才能
第四節 組織績效
第五節 影響管理才能與組織績效間關係之因素
第六節 管理才能對績效影響之研究
第三章 研究方法
第一節 研究架構與設說
第二節 研究變項與操作型定義
第三節 研究設計
第四節 研究工具
第五節 資料分析方法
第六節 量表信效度分析
第四章 資料分析與結果
第一節 樣本結構
第二節 研究變項之特性分析
第三節 管理才能對組織績效之影響性分析與探討
第四節 管理才能與產業環境交互作用對組織績效之影響性
第五章 結論與建議
第一節 研究發現
第二節 管理實務意涵與建議
第三節 研究限制
第四節 後續研究之建議
參考文獻
一、 中文部分
二、 英文部分
附 錄 正式問卷

一、中文部份
1.方世杰(2001)，以網路個體分析方法探討我中小企業之國際化與績效-中衛體系電子資訊業廠商之實證研究，管理學報，第十八卷第一期，pp.49-74。
2.司徒達賢(1996)，策略管理，遠流出版。
3.李右婷等人編(2003)，Competency導向人力資源管理，台北：普林斯頓國際。
4.李聲吼(1997)，人力資源發展的能力內涵，就業與訓練，第15卷，第2期，頁59。
5.吳秉恩(1984)，管理才能發展方案實施與成效關係之研究，政治大學企業管理研究所博士論文。
6.吳明隆(2000)，SPSS統計應用實務，台北：文魁資料。
7.村上良三著、陳文光譯(1988)，人事考核手冊-制度設計與運用，台北：台華工商圖書出版公司。
8.林惠霞(1996)，台北市政府主管人員管理才能發展需求評估之研究：美國聯邦管理才能架構應用於我國之分析，中興大學公共政策研究所未出版之碩士論文。
9.林麗惠(2002)，能力模式之建構及其對人力資源管理系統的意涵，第12卷，第8期，頁249-274。
10.洪榮昭(1997)，能力轉換滾石生苔否？，就業與訓練，第15卷，第2期，頁51。
11.許士軍(1995)，管理學，台北：東華書局。
12.陳順宇(1997)，迴歸分析，台北：華泰書局。
13.黃政傑(1982)，能力本位教育的發展背景及理論基礎。師友，第185期，頁39-42。
14.溫金豐(1998)，人力資源系統構形與組織績效關係之研究：以高科技廠商為例，中山大學企業管理研究所博士論文。
15.蘇士哲(2001)，物流管理辭典，源中出版社，台中。
二、英文部分
1.Albanese, R. (1989),”Competency-Based Management Education.”Jorunal of Management Development, Vol.8, No.2, pp.66-76.
2.Aldag, R.J. & Stearns, T.M. (1991),”Issues in Research Methodology” Journal of Management, Vol.14, No.2, pp.253-276.
3.Anonymous (1990),”There is No Tomorrow If we don’t Prepare Today: Workplace Basics”, Training &Development Journal, pp.116-120.
4.Ansoff, I. & McDannell.E. (1989),”Implementing Strategic Management”, Englewood Cliff, N.J：Printence-Hall.
5.Arthur, J.B. (1994),”Effects of Human Resource Systems on Manufacturing Performance and Turnover,” Academy of Management Journal, Vol.37, pp.670-687.
6.Becker, B. &Gerhart, B. (1996),”The impact of human resource management on organizational performance: Process& Prospects”, Academy of Management Journal, Vol.39, No.4, pp.779-801.
7.Bourgeois, L.J. (1985),”Strategic Goals, Perceived Uncertainty, and Economic Performance in Volatile Environments,” Academy of Management Journal, Vol.28, No.3, pp.548-573.
8.Bowersox, D.J& Closs.D.J (1996), Logistical Management, N.Y.：McGraw- Hill.
9.Bowersox,D.J. & Daugherty.D.J (1995),” Logistics Paradigm：The Impact of Information Technology”, Journal of Business Logistics, Vol.16, No.1, pp.65-80.
10.Boyatzis, R.E. (1982), The Competence Manager：A Model for Effective Performance, N.Y.John Wiley & Sons, Inc.
11.Carolis, D.M.D. (2003),”Competencies and Limitability in the Pharmaceutical Industry：An Analysis of Their Relationship with Firm performance”, Journal of Management, Vol.29, No.1 pp.27-50.
12.Cheng, M., Dainty, A.R.J., &Moore, D.R. (2005),”Toward a Multidimensional Competency-based Managerial Performance Framework”, Journal of Managerial Psychology, Vol.20, No.5, pp.380-396.
13.Chow, G., Heaver T.D. & Henriksson. L.E. (1994),”Logistics Performance：Definition and Measurement”, International Journal of Physical Distribution Logistics Management, Vol.24, No.1, pp.17-28.
14.Chow, G. (1994),”Strategy, Structure and Performance：A Framework for Logistics Research”, Logistics and Transportation Review, Vol.31, No.4, pp.285-308.
15.Cofsky, K.M. (1993), “Critical Keys to Competency-based Pay”. Compensation and Benefits Review, Vol.25, No.6, pp.46-52.
16.Constable.J.F. &Russell, D.W., (1988),”The Effect of Social Support and the Work Environment upon Burnout among Nurses”, Journal of Human Stress, spring： pp.20-26.
17.Daft,R.L.(1989),”Organization Theory and Design”, St.Paul：West.
18.Daft, R.L. (1992), “Organization Theory and Design”, West Publishing Co., St. Paul, MN.
19.Davis,K. (1967), Human Relation At Work, New York: McGraw-Hill
20.Delaney, J.T. & Huselid, M.A. (1996),”The Important of Human Resource Management Practices on Perceptions of Organizational Performance”, Academy of Management Journal, Vol.39, No.4, pp949-969.
21.Dess, G.. G.. &Robinson. R. B. (1984),”Measuring Organizational Performance in the Absence of Objective Measure： The Case of the Privately-held Firm and Conglomerate Business unit”, Strategic Management Journal, Vol.15, pp.265-273.
22.Donna, C.C. (2006),”Core Competencies and Performance Management in Canadian Public Libraries”, Library Management, Vol.27, No.3, pp.144-153.
23.Drucker, P.F. (1977), Developing Management and Managers, An Introductory View of Management, N.Y.：Harper’s College Press.
24.Drucker, P.F. (1989), The Practice of Management： An Introductory View of Management, Harper & Row, New York.
25.Duffield, C. (1994), Nursing Unit Managers：Defining a Role. Nursing Management, Vol.25, No.4, pp.63-67.
26.Duncan, R.B. (1972),”Characteristics of Organizational Environments and Perceived Environmental Uncertainty”, Administrative Science Quarterly, Vol.17, pp.313-327.
27.Dyer, L. &Reeves, T. (1995),”Human resource strategies and firm performance：what do we know and where do we need to go？”The 10th World Congress of the International Industrial Relations Association, May, 31-June, 4, Washington, DC.
28.Fiedler, F.E. (1967), A Theory of Leadership Effectiveness, N.Y.：McGraw-Hill.
29.Ghiselli, E. (1971), Exploration in Managerial Talent, N.Y.：McGraw-Hill Inc.
30.Gomez-Mejia, Balkin, Cardy (1998), Managing Human Resources. Upper Saddle River, NJ：Prentice-Hall.
31.Grant, R.M. (1987),”Multinationality and Performance Among British Manufacturing Companies”, Journal of International Business Studies, Vol.18, No.3, pp.79-89.
32.Guest, D.E. (1997),”Human Resource Management and Performance: A review & research agenda”, International Journal of Human Resource Management, Vol.8, No.3, pp.263-276.
33.Guglielino, P.J. & Carroll, A.B. (1979),”The Hierarchy of Management Skills”, Management Decision, Vol.8, No, 4, pp.341-345.
34.Guth, W. & McMillan, I. (1986), Strategic Implementation versus Middle Management Self-Interest. Strategic Management Journal, Vol.7, pp.313-327.
35.Hall, Englewood Cliffs, NJ.House, R.J. &Mitchell, T. (1974),”Path-goal Theory of Leader Effectiveness”, Journal of Contemporary Business, Vol.3, No.4, pp81-97.
36.Hall, R., (1991), Organization：Structures, Processes and Outcomes. Prentice
37.Heffernan.M.M. &Flood.P.C. (2000),”An Exploration of the Relationships between the Adoption of Managerial Competencies, Organizational Characteristics, Human Resource Sophistication and Performance in lrish organizations”, Journal of European Industrial Training, pp.128-136.
38.Holmes, L. & Joyce, P. (1993),”Rescuing the Useful Concept of Managerial Competency：from Outcomes Back to Process”, Personnel review, Vol.22, No.6, pp.37-52.
39.Hunter, J.E., Schmidt, F.L., Rauschenberger, J.M., &Jayne, M., (2000),” Intelligence, Motivation and Job Performance”, in Cooper, K.C. &Locke, E.A., Industrial &Organizational Psychology： Linking Theory with Practice, Blackwell, Oxford, pp.278-303.
40.Ivancevich, J.M., Donnelly J. H. & Gibson, J.L. (1989), Management：Principles and Function, Boston MA： Richard D. Irwin, INC.
41.Katz, R.L. (1955), Skill of an Effective Administrator.”, Harvard Business Review, Vol.33, pp33-42.
42.Katz, D. &Kahn, R.J (1978), The social psychology of Organizations.N.Y：John Wiley and Sons.
43.Klein, A.L. (1996), “Validity and Reliability for Competency-Based System Reducing Litigation Risks” Compensation and Benefits Review, Vol.28, No.4, pp.31-37.
44.Klemp, G.O. (1980), The Assessment of Occupational Competence, Washington, D.C.：National Institute of Education.
45.Kohli, A.J. &Jaworski, B.J. (1990),”Market Orientation: The Construct, Research Propositions, and Managerial Implications”, Journal of Marketing, Vol.54, pp.1-18.
46.Kolter, P., (1991), Marketing Management: Analysis, Planning, Implementation, & Control, Prentice-Hall, Englewood Cliffs, N.J.
47.Lowden, J.S. (1988),”Managerial Skills for Entrepreneur”, Management Decision, Vol.26, No.4, pp.35-37.
48.MacDuffie, J.P. (1995),”Human Resource Bundles Manufacturing Performance: Organizational Logic and Flexible Production Systems in the World Auto Industry”, Industrial &Labor Relations Review, Vol.48, pp197-221.
49.Macy, G.J.,(1994),”The Selection of General Managers： Some Potential Problems and Suggestion”, Journal of General Management, Vol.36, No.1, pp.141-146.
50.Mansfield, R.S. (1996). “Building Competency Models: Approaches for HR Professionals”, Human Resource Management, Vol. 35,No.1, pp.67-85
51.McClelland. (1973),”Testing for Competence Rather Than for Intelligence”, American Psychologist, Vol.28.pp49-61.
52.McLagan, P.A. (1980),”Competency Models”, Training & Development Journal, Vol.34, No.12, pp22-26.
53.Miborrow, G. (1988), Crafty Management, Management Today.
54.Milkovich, T.G.& Newman, M.J. (1999), Compensation, N.Y. ：McGraw-Hill
55.Milliken, F.J. (1987),”Three Types of Perceived Uncertainty about The Environment：State, Effect, and Response Uncertainty”, Academy of Management Review, Vol.12, pp.133-143.
56.Mintzberg, H. (1973), A Comprehensive Description of Managerial Work, The Nature of Managerial Work, NY： Harper & Row Publisher.
57.Mintzberg, H. (1975),”The Manager’s Job: Folklore and Fact”, Harvard business review.
58.Moulton, H.W. (1993), “Executive Development： Preparing for the 21st Century“, N.Y.：Oxford University Press
59.Mrof, M. (1986),”Optimizing Work Performance：A Look Beyond the Bottom Line”pp107-119.
60.Murphy, P.R. &Posit, R.F. (1991),”Skill Requirements of Senior-Level Logistics Executives: An Empirical Assessment”, Journal of Business Logistics, Vol.12, pp.73-92.
61.Murphy, P.R. &Posit, R.F. (1994),”Educational Strategies for Succeeding in Logistics：A Comparative Analysis”, Transportation Journal, Vol.33, pp.36-49.
62.Murphy, P.R. &Posit, R.F. (1998),” Skill Requirements of Senior-Level Logistics Practitioner perspectives”, International Journal of Physical Distribution &Logistics Management, Vol.28.pp.284.
63.Nordhaung, O. (1993), Human Capital in Organizations：Competence, Training and Learning. Norway：Scandinavian University Press.
64.Nordhaug O. & Gronhaug, K. (1994), Competences as Resources in Firms International, Journal of Human Resource, Vol, 5,No.1, pp, 89-103
65.Nkomo,S.M. (1987),”HR Resource Planning and Organization Performance：An Exploratory Analysis”, Strategic Management Journal, Vol.84, pp.387-393.
66.Nunnally, J.C. (1978), Psychometric Theory, N.Y.：McGraw-Hill.
67.Paolillo, G.G.1981, Role Profiles for Manager’s at Different Hierarchical Levels, Academy of Management Proceedings, pp.72-76.
68.Parry,S.B. (1998),”Just What Is a Competency？and Why Should You Care？”, Training, Vol.35, No.6, pp58-64.
69.Porter, M.E (1980). Competitive strategy, N.Y.: The Free Press.
70.Prahalad, C.K., &Hammel, G., (1990),”The Core Competency of the Corporation”, Harvard Business Review, pp.79-91.
71.Quinn, E.R., Faerman, R.S., Thompson, P.M., & McGrath, R.M., (1990), Becoming a Master Manager: A Competency Framework, N.Y: John Wiley&Son.
72.Raelin, J.A. &Cooledge, A.S. (1995), “From Generic to Organic Competencies”, Human Resource Planning, Vol.18, No.3, pp, 24-33.
73.Raymond, A.N. (1998), Employee Training Development. Chicago：IRWIN.
74.Reuer, J.S. & Miller, K.D. (1997),”Agency Costs and the Performance Implications of International Joint Venture International”, Strategic Management Journal, Vol.18, No.6, pp425-438.
75.Reynolds, A. (1993), The Trainer’s Dictionary: HRD, Tems, Abbreviations, Acronyms, HRD press
76.Robbins,S.P. (1994), Management Today, New Jersey：Prentice-Hall, Inc.
77.Robbins,S.P. (2000), Management Today, New Jersey：Prentice-Hall, Inc.
78.Ruekert, R.W., Walker, O.C., & Roering, K.J. (1985),”The Organization of Marketing Activities：A Contingency Theory of Structure and Performance”, Journal of Marketing, Vol.49, pp.13-25.
79.Sandrick, K. (1996),”From CFO to CEO：What Does It Take to Make the Leap？” Health financial management, Iss.HFM Resource Guide Supplement, pp5-11.
80.Sandwith, P. (1993),”A Hierarchy of Management Training Requirements: The Competency Domain Model”, Public Personnel Management, Vol.22, No.1,pp.43-62
81.Scott, C. (1961),”Research on Mail Surveys’, Journal of the Royal Statistical Society, Series Apart 2, pp.143-191.
82.Simon, H.A., (1960), The New Science of Management Decision. N.Y: Harper & Row.
83.Smith, Bucklin& Associates (1994), The Complete Guide to Nonprofit Management. John Wiley &Sons Inc.
84.Snow, C.C., (1976),”The Role of Managerial Perception in Organizational Adoption: A Exploratory Study”, Academy of Management Process, pp.249-255.
85.Spencer, L. &Spencer, M. (1993), Competence at Work：Models for Superior Performance, N.Y.：John Wiley & Sons, Inc.
86.Stodgdill.R.M. (1948),”Personnel Factors Associated With Leadership”, Journal of Applied Psychology, Vol.25, pp.31-71
87.Tead, O. (1951), The Art of the Leadership, New York：McGraw-Hill INC.
88.Tosi, H. (1992), The Environment, Organization, Person Contingency model：A meso Approach to the Study of Organizations. London：JAI Press Inc.
89.Venkatraman, N. & Ramanujam (1986),”Measurement of Business Performance in Strategy Research： A comparison of approaches,” Academy of Management Review, Vol.11, No.1, pp.801-814.
90.Walf, W.B. (1962), The Management of Personnel, California：Wadsworth Publishing Co.
91.Younggui, W., Hing-Po, L. &Yongheng, Y., (2004),”The Constituents of Core Competencies and Firm Performance：Evidence from High-Technology Firms China” Journal of Engineering and Technology Management, Vol.21, pp.249-280.
92.Williams, A.W. &Currey, P. (1990),”Desired Attributes of Logistics Managers and a Learning Hierarchy in Management Education,” Logistics and Transportation Review, Vol.26, pp.369-380.
93.Yau, W.S.L. & Sculli, D. (1990),”Managerial Traits and Skills”, The Journal of Management Development, Vol.9, No.6, pp32-40.
94.Youndt, M.A., Snell, S.A., Dean, J.W., &Lepak, D.P. (1996),”Human Resource Management, Manufacturing Strategy, and Firm Performance”, Academy of Management Journal, Vol.39, No.4, pp.836-866.
95.Zaheer, S. &Mosakowski, E. (1997),”The Dynamics of Liability of Foreignness: A Global Study of Survival in Financial Service”, Strategic Management Journal, Vol.18, No.6, pp439-464.