英文部分:
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中文部分:
方美月,2002年,「品質成本與品質績效指標間關聯性之探討—以紡纖業之個案研究」,中原大學 計學系碩士論文。沈益宏,2004年,探索台灣地區企業界服務顧客滿意度整合分析研究執行之問題,大葉大學 碩士論文。林淑娥,2003年,「顧客滿意度與忠誠度之關聯性研究-以某驗證公司為例」,中原大學 工業工程與管理系研究所碩士論文。
陳瑩欣,2002年,「淺談CMOS市場與發展趨勢」,零組件雜誌:129期,85-87。傅詩元,2000年,「品質成本及品質動因之分析-國內電子業個案研究」,臺灣大學 會計學研究所碩士論文。辜宏義,1993年,品質成本之規劃與設計—國內製藥業之個案研究,國立台灣大學 碩士論文。董玉麟, 2000年,「國內五百大製造業品質成本實施現況與運作效益之探討」, 臺灣大學 工業工程研究所碩士論文。董玉麟與王銘宗,1999年,品質成本報導制度實施現況與品管作業績效相關分析之先期研究,中華民國工業工程年會論文集,中華民國工業工程學會發行。
衛南陽,1999年,顧客滿意學,台北:牛頓出版股份有限公司,初版。
鍾漢清,1996年,年品質成本管理,中華民國品質管制學會發行,初版。