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研究生:袁玉菁
研究生(外文):Yu-Jing Yuan
論文名稱:組織氣候、組織知識管理與組織學習之相關研究-以某保險公司通訊處為例
論文名稱(外文):The Correlation among Organizational Climate, Knowledge Management and Organizational Learning - A Study of Outsourcing Marketing Units of An Insurance Company
指導教授:謝龍發謝龍發引用關係
指導教授(外文):Lung-Far Hsieh
學位類別:碩士
校院名稱:中原大學
系所名稱:企業管理研究所
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2006
畢業學年度:94
語文別:中文
論文頁數:98
中文關鍵詞:組織氣候組織績效組織學習知識管理活動
外文關鍵詞:organizational climateand organizational performanceorganizational learningknowledge management activity
相關次數:
  • 被引用被引用:17
  • 點閱點閱:215
  • 評分評分:
  • 下載下載:0
  • 收藏至我的研究室書目清單書目收藏:4
企業經營中的各種活動與策略,主要的目標在於提升組織的績效,因為績效改進是策略的核心(Venkatraman & Ramanujam, 1986 )。而哪些構面是達成組織績效的因素,在過去的學者研究中是常被探討的。組織氣候分別對於組織學習及知識管理活動影響的實証研究中,許多研究證實有顯著的正面影響,可惜的是卻未在組織氣候類型內容上多加深入探討。而組織學習與知識管理活動分對組織績效影響的實証研究中,許多研究證實有顯著的直接或間接的正面影響,然而,是否這些影響變數在不同的產業別下都能順利提昇組織績效?
為了回答這個問題,本研究以組織氣候、組織學習及知識管理活動做為理論背景架構,將研究焦點放在:(1) 企業的組織氣候類型對組織學習所造成的影響,與 (2) 企業的組織氣候類型對知識管理活動所造成的影響,及 (3) 組織學習與知識管理活動特性分別對組織績效所造成的影響。基於這樣的目的,本研究以某一保險公司之通訊處為研究對象,並採取問卷調查的方式進行資料收集,共寄出90份問卷,回收有效問卷82 份,分別以t 檢定、集群分析、相關分析、迴歸分析等方法來進行實證並驗證本研究所提出之各項假設。研究主要的發現為:
(一)保險業通訊處若屬於開放型組織氣候,則會有較高的組織學習及較佳的知識管理活動,反之,保險業的通訊處若屬於封閉型組織氣候,則會有較低的組織學習及較低的知識管理活動。因此,企業應具備某些特定的氣候有益於組織學習及知識管理活動。
(二)保險業通訊處的組織學習對組織績效部份具有正向影響,顯示出組織學習可以幫助組織不斷的吸收新的資訊並將新、舊的資訊加以整合在組織學習對組織績效方面,另外組織學習可以幫助組織成員不斷地追求學習的動機,並給予組織成員學習的機會,使組織不斷的成長與改進,因而創造出組織的競爭優勢進而改善組織的績效。
(三)保險業通訊處的知識管理活動對組織績效部份具有正向影響,顯示企業必須同時加強知識管理活動在組織內的運作效率以及組織環境對知識管理活動的支援能力,二者缺一不可。由於知識管理活動重塑了企業的價值,所以,企業應該設法利用各種途徑取得、轉換、分享及應用組織的知識管理,並在公司內部形成一良好的知識管理機制,以提昇競爭力。
A fundamental purpose of all kinds of activities and strategies in business management is to elevate the organizational performance, because that improving performance is the core of strategic movements (Venkatraman & Ramanujam, 1986). In management research literature, scholars had studied various factors concerning organizational performance. Among this line of research, many empirical studies confirm that organizational learning and knowledge management activity have positive impacts on organizational performance. Meanwhile, some studies also indicate that organizational climate has positive impacts on organizational learning and knowledge management activity. Lamentably, there is little research that aims to verify the causal relation among organizational climate, organizational learning, knowledge management activity, and organizational performance and explores these four variables all at once.
Being concerned with this research inquiry, this study explores the relationship among organizational climate, organizational learning, knowledge management activity, and organizational performance and focuses on (1) the impact of organizational climate type on organizational learning, and (2) the impact of organizational climate type on knowledge management activity, and (3) the impact of organizational learning and knowledge management activity on organizational performance respectively. The researcher conducted preliminary field interviews and a comprehensive theoretical literature review in order to build the conceptual model. After then, the researcher collected data by surveying the outsourcing marketing units of an insurance company in Taiwan. In the survey, 90 questionnaires were e-mailed and 81 valid questionnaires were received. T-test, cluster analysis, correlation analysis and regression analysis are used to test the research hypotheses.
After a series of empirical works, this study reaches three specific insights as blow:
1.The outsourcing marketing units with the open organizational climate type have higher organizational learning and better knowledge management activity than those with the close organizational climate type. Hence, a firm must possess some particular organizational climate to favor organizational learning and knowledge management activity.
2.Organizational learning in outsourcing marketing units of the insurance company has a positive impact on organizational performance. Hence, a firm should constantly promote absorbing new information and integrating the old and new information, and provides its members incentives and opportunities for learning in order to elevate its organizational performance.
3.Knowledge management activity in outsourcing marketing units of the insurance company also has a positive impact on organizational performance. Therefore, in order to elevate its organizational performance, a firm has to promote the acquisition, transformation, sharing, and applying of knowledge and forge an appropriate knowledge management mechanism to raise its knowledge management activity.
∼目錄∼
論文摘要............I
Abstract...........II
誌謝...............III
目錄...............IV
表目錄.............VI
圖目錄.............VII

第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的 3
第三節 研究流程 4
第二章 文獻探討與研究假設 5
第一節 組織氣候相關文獻 5
第二節 組織學習相關文獻 11
第三節 知識管理活動相關文獻 20
第四節 組織績效相關文獻 26
第五節 組織氣候類型與組織學習之關係 28
第六節 組織學習與組織績效之關係 29
第七節 組織氣候類型與知識管理活動之關係 31
第八節 知識管理活動與組織績效之關係 32
第三章 研究模型與研究方法 34
第一節 研究架構 34
第二節 研究假設 35
第三節 研究變數定義與衡量 38
第四節 問卷設計 44
第五節 資料分析方法 45
第六節 信度與效度分析 46
第四章 資料分析 51
第一節 回收樣本敘述性統計 51
第二節 組織氣候之集群分析 53
第三節 組織氣候類型與組織學習之關係(H1假設檢定) 54
第四節 組織學習與組織績效之關係(H2假設檢定) 55
第五節 組織氣候類型與知識管理活動之關係(H3假設檢定) 58
第六節 知識管理活動與組織績效之關係(H4假設檢定) 59
第七節 組織學習與知識管理活動對組織績效構面之迴歸分析 62
第八節 研究假設檢定結果 68
第五章 結論與建議 71
第一節 研究結論 71
第二節 理論與實務涵意 76
第三節 研究限制 80
第四節 後續研究建議 81
參考文獻 82
附錄 研究問卷 86

∼表目錄∼
表2-1-1 學者對「組織氣候」定義的彙整表 6
表2-1-2 各學者對「組織氣候」構面的彙整表 8
表2-2-1 各組織學習階段之定義與比較 12
表2-2-2 各學者對組織學習的定義 12
表2-2-3 組織學習的類型 16
表2-3-1 各學者對知識管理的定義 21
表3-3-1 組織氣候的衡量 38
表3-3-2 組織學習的衡量 40
表3-3-3 知識管理活動的衡量 41
表3-3-4 組織績效的衡量 43
表3-6-1 本研究各項衡量變數之信度值及準則效度 46
表3-6-2 組織氣候的信度分析 47
表3-6-3 組織學習的信度分析 48
表3-6-4 知識管理活動的信度分析 49
表3-6-5 組織績效的信度分析 50
表4-1-1 本研究之樣本特徵變項分析 51
表4-2-1 組織氣候之集群分析 53
表4-3-1 組織氣候類型對組織學習之T 檢定表 54
表4-4-1 組織學習對組織績效構面之相關分析表 57
表4-5-1 組織氣候類型對知識管理活動之T 檢定表 58
表4-6-1 知識管理活動對組織績效構面之相關分析表 61
表4-7-1 組織學習與知識管理活動對業績表現之迴歸分析 62
表4-7-2 組織學習與知識管理活動對業績表現之逐步迴歸分析 63
表4-7-3 組織學習與知識管理活動對增員績效之迴歸分析 64
表4-7-4 組織學習與知識管理活動對增員績效之迴歸分析 64
表4-7-5 組織學習與知識管理活動對保單品質之迴歸分析 65
表4-7-6 組織學習與知識管理活動對保單品質之迴歸分析 66
表4-7-7 組織學習與知識管理活動對單位產能之迴歸分析 67
表4-7-8 組織學習與知識管理活動對單位產能之迴歸分析 67
表4-8-1 假設檢定結果總彙表 69

∼圖目錄∼
圖1-3-1 本研究之研究流程 4
圖2-2-1 組織學習方式 18
圖2-3-1 組織學習、核心能力與永續競爭力 23
圖2-3-2 IBM知識管理模式 25
圖3-1-1 本研究觀念性架構 34
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