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7.林廷軒(2003)。消費者特性、轉換成本與顧客滿意度對品牌轉換行為影響之研究─以台灣3C連鎖零售通路體系為例。私立長榮大學經營管理研究所未出版碩士論文,台南縣。8.資策會(2001)。資策會商業電子化標準建立與制定計畫-我國流通業電子化現況與展望(一)─3C產業。台北市:林祖得、樂以媛。
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13.莊弓逸(2004)。通路品牌權益、顧客價值、滿意度與品牌信任關係之研究─以連鎖通路業為例。國立台北科技大學商業自動化與管理研究所未出版碩士論文,台北市。14.陳嘉宏(2004)。通路品牌權益、顧客價值、滿意度與品牌信任關係之研究─以連鎖通路業為例。私立真理大學財經研究所未出版碩士論文,台北市。
15.黃守聰(2003)。產品涉入程度、品牌權益、感性訴求廣告與購買意願關係之研究─以手機為例。私立大葉大學工業關係研究所未出版碩士論文,台北市。16.中華民國經濟部商業司。中華民國連鎖店發展年鑑(1999),台北:中華民國發展協會。
17.榮泰生(2003)。企業研究方法。台北:五南圖書。
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