一、中文部分
(一)參考書籍或期刊
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(二)國內相關研究
1.林德順 (2002):知識管理觀點下紡織纖維業技術管理之研究,天主教輔仁大學織品服裝研究所未出版之碩士論文。2.高淑芬(1993):資源特性與合作策略關聯之研究。中興大學企業管理研究所未出版之碩士論文。3.劉平文(1995):技術策略、組織之技術資訊處理機制與技術能力關係之研究--以國內資訊硬體工業之實證」。政治大學企業管理研究所未出版之博士論文。二、英文部份
1. Adelaide Wilcox King and Carl P.Zeithaml,“Measuring Organizational Knowledge: A Conceptual and methodological framework”,Strategic management Journal, Vol24, Mar.2003, p763-772
2. Angela V.Hausman,“ Professional service relationships: a multi-context study of factors impacting, re-patronization, and recommendations“, Journal of services Marketing, Volume 17,Number4 2003, p226-242
3. Bodo B.Schlegelmilch and Tina Claudia chini,“Knowledge transfer between marketing functions in multinational companies: a conceptual modal” International Business Review, Vol12, 2003,p215-232
4. Bradford and Jay Kandampully,“Innovation as the core competency of a service organization: The role of technology, Knowledge and networks” European Journal of Innovation Management, Volume 5, Issue(1),2002,p18-26
5. Christian Homburg, Wayne D Hoyer and Martin Fassnacnt,“Service Orientation of a retailer‘s business strategy: Dimensions, antecedents and performance outcomes“,Journal of Marketing, volume 66,OCT. 2002, P86
6. Deepark Sirdeshukh Jagdip Singh and Barry Sabol,“Consumer Trust, value, and Loyalty in Relational Exchanges”,Journal of Marketing, Volume 66 Jan. 2002, p15-37
7. Fred selnes and Lames Sallis “Promoting relationship learning” Journal of Marketing, July 2003, p63-72
8. Gerrard macintosh,“Perceived risk and outcome differences in multi-level service relationships”, Journal of services marketing, 2002 p76-82
9. Jody Hoffer Gittell,“ Relationships between service providers andtheir impact on customers”,Journal of service Research:JSR, May 2002, p76-77
10.Kent Eriksson and Dude Sharma,“Modeling uncertainty in buyer-seller cooperation”Journal of Business Research, Volume 56,Number12 Dec.2003. p961-970
11.Lawrence B.Chonoko, Alan J.Dubinsky Eli Jones and James A.Roberts“Organizational and individual Learning in the sales force: an agenda for sales research”Journal of Business Research, Volume 56,No.12, Dec.2003, p935-946
12.Liz Lee-Kelly, David Gilbert and Robin Mannicom,“HOW e-CRM can enhance customer loyalty”,Marketing Intelligence & Planning, Volume 21,Number 4 2003. p239-248
13.Marye Tharp and Jaeseok Jeong, “Executive insights: The global network communications agency”,Journal of International Marketing, Volume 9,Issue (4). Chicago. 2001, p111-131
14.Maria jose Sanzo, Maria Letica Santos, Rodolfo vazquez and luis Ignacio Alvarez,“The effect of market orientation on buyer-seller relationship satisfaction” Industrial Marketing Management, Volume 32,2003.p327-345
15.Paschalina Ziamou and S Ratneshwar, “Innovations in product functionality: When and are explicit comparisons effective”, Journalof marketing, Volume 67,Number 2, Apr 2003.p49
16.P K Jagersma,“ Innovate or Die”The Journal of Business Strategy Boston, Jan/Fed 2003. p43-79
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20.Richard Balaban and Phyllis Rothschild,“ Mapping value growth incomplex portfolios”,The Journal Of Business Strategy, Volume 23,Issue(1), Boston, Jan/Feb 2002. p35-39
21.Robert M. Morgan and Shelby D.Hunt,“The commitment-trust theory of relationship marking” Journal of Marketing, Volume 58, July 1994, p20-38
22.Sally Rao and Chad Perry,“Thinking about relationship marketing: where are we now?“The Journal of Business & Industrial Marketing, volume 17,Number 7,2002, p598-614
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24.Snejina Michailova and Kenneth Husted,“ Knowledge-Sharing Hostility in Russian California Management review” Volume 45,Number1, Spring 2003, p63-72
25.Stenley E. Fawcett and Bixby Coober,“Process integration for competitive success-Benchmarking barriers and brideges Benchmarking” An International Journal, Volume 8,Number 5, 2001, p563-672