跳到主要內容

臺灣博碩士論文加值系統

(3.236.84.188) 您好!臺灣時間:2021/08/06 12:50
字體大小: 字級放大   字級縮小   預設字形  
回查詢結果 :::

詳目顯示

我願授權國圖
: 
twitterline
研究生:林冠志
研究生(外文):Kuan-Chih Lin
論文名稱:團體套裝旅遊中領隊印象管理效果之研究
論文名稱(外文):Impression Management by Tour Leader and Customer Appraisal in Group Package Tours
指導教授:蘇哲仁蘇哲仁引用關係
指導教授(外文):Che-Jen Su
學位類別:碩士
校院名稱:輔仁大學
系所名稱:餐旅管理學系碩士班
學門:民生學門
學類:餐旅服務學類
論文種類:學術論文
論文出版年:2007
畢業學年度:95
語文別:中文
論文頁數:103
中文關鍵詞:印象管理領隊團體套裝旅遊
外文關鍵詞:Impression managementLeaderGroup package tour(GPT)
相關次數:
  • 被引用被引用:4
  • 點閱點閱:136
  • 評分評分:
  • 下載下載:0
  • 收藏至我的研究室書目清單書目收藏:1
觀光產業近幾年在政府及相關單位的推動下,無論是國內或出國旅遊在人數上都有增加的趨勢,而觀光服務業最重視的就是與顧客之間的互動關係,過往學者將這種相互影響的關係-印象管理,運用於人才甄選與績效評估上。本研究將印象管理的關係運用於團體套裝旅遊中,探討團員知覺到領隊所採行的印象管理策略、所形成的印象與對領隊品質評估的影響效果,並探究團員對領隊的評估對於該團活動整體滿意度的影響程度,而研究中亦針對團員自我監控能力的程度,及與領隊相處的旅遊天數加以做相關的探討。
本研究採問卷調查方式,以參加團體套團旅遊的團員為抽樣對象,實得有效問卷485份,利用統計軟體AMOS 5.0作線性結構模式之分析探討。由統計數據得出本研究結果歸納如下:
一、 領隊印象管理策略與影響團員的風格知覺是具有關係的。
二、 團員的風格知覺除了「固執的」之外,其餘是與形成印象具有關係的。
三、 團員對領隊所形成的印象會影響對領隊的品質評估。
四、 團員對「領隊」品質評估越高則對「團體套裝旅遊」的品質評估越高。
五、 團員「自我監控能力」與旅遊天數是不會干擾形成印象的結果。
The tourism industry has push by the government in recent years. Regardless of the domestic or goes abroad traveling, it’s has the increase tendency in the population. But the most valuable thing in the tourism industry is customer relations. In the past, the
scholars have made use of this relation-impression management into selections and appraisals.The research made use of impression management into group package tours. It examined the members who were conscious of leaders’ impression management strategies, the impression and the effect of leaders’ quality appraisals. It also discuss the influence of leaders’ quality appraisals to the activity satisfaction, members’ self-monitoring ability and traveling days.
The research collected the data by questionnaires and samples are the members who attend at the group package tours.Total samples are 485 paired and used AMOS 5.0 anglicizing structural equation modeling. The conclusions are:
1.Leaders’ impression management strategies and influence members’ perceptions are correlation.
2.There is no correlation between tenacious and members’ impression, but other perceptions and members’impression are correlation.
3.Members’ impression have the influence to leaders’ quality appraisal.
4.Members have the high quality appraisal to leaders, it’s higher to GPT quality appraisal.
5.Members’ self-monitoring ability and traveling days can not disturb the result of impression.
謝辭………………………………………………………………I
中文摘要…………………………………………………………II
英文摘要…………………………………………………………III
目錄 ………………………………………………………………IV
圖次 ………………………………………………………………VI
表次 ………………………………………………………………VII
第壹章 緒論
第一節 研究背景與動機……………………………………1
第二節 研究目的……………………………………………2
第三節 研究流程……………………………………………3
第貳章 文獻回顧
第一節 團體套裝旅遊………………………………………4
第二節 領隊…………………………………………………4
第三節 團體套裝旅遊之服務品質…………………………7
第四節 印象管理……………………………………………8
第五節 影響風格知覺與形成印象…………………………21
第六節 影響形成印象之干擾因素…………………………22
第參章 研究方法
第一節 研究架構……………………………………………25
第二節 研究假說之建立……………………………………27
第三節 變項定義與衡量………………………………………31
第四節 資料蒐集與分析技術…………………………………42
第五節 研究限制………………………………………………44
第肆章 研究結果與分析
第一節 樣本之基本描述……………………………………46
第二節 信度與效度…………………………………………55
第三節 線性結構模式分析……………………………………66
第四節 研究假說檢定…………………………………………72
第伍章 結論與建議
第一節 研究結論……………………………………………79
第二節 理論與實務上之涵義………………………………83
第三節 後續研究建議…………………………………………84
參考文獻…………………………………………………………86
附錄一 本研究之量表…………………………………………98
附錄二 印象管理策略對品質評估的影響 …………………103


圖次
圖1-3-1 本研究之研究流程…………………………………………3
圖2-3-1 Ferris and Judge(1991)印象管理結構…………12
圖3-1-1 本研究之概念性架構 ……………………………………26
圖4-3-1 本研究線性結構關係模式 ………………………………69
圖4-4-1 本研究之線性結構關係模式 ……………………………72


表次
表2-3-1 印象管理的定義 …………………………………………………………9
表2-3-2 Jones and Pittman(1982)印象管理之因素結構………………14
表2-3-3 Kipnis(1984)影響策略之構面內容………………………………15
表2-3-4 Schriesheim and Hinkin(1990)印象管理之因素結構………16
表2-3-5 McFarland , Ryan and Kriska(2003)印象管理策略的定義…17
表2-3-6 印象管理構面及涵義……………………………………………………18
表3-3-1 印象管理策略之衡量題項………………………………………………32
表3-3-2 風格知覺之衡量題項……………………………………………………36
表3-3-3 形成印象之題項…………………………………………………………37
表3-3-4 領隊品質評估之題項……………………………………………………38
表3-3-5 團體套裝旅遊品質評估之題項…………………………………………38
表3-3-6 自我監控之題項…………………………………………………………39
表4-1-1 本研究問卷之回收狀況…………………………………………………46
表4-1-2 樣本人口統計變數表……………………………………………………47
表4-1-3 「團員自我監控程度」之描述性統計…………………………………48
表4-1-4 「團員視領隊行為是逢迎討好的程度」之描述性統計………………50
表4-1-5 「團員視領隊行為是自我推薦的程度」之描述性統計………………50

表4-1-6 「團員視領隊行為是模範的程度」之描述性統計……………………51
表4-1-7 「團員視領隊行為是哀求的程度」之描述性統計……………………51
表4-1-8 「團員視領隊行為是威嚇的程度」之描述性統計……………………52
表4-1-9 「團員對領隊風格知覺的程度」之描述性統計………………………53
表4-1-10 「團員對領隊印象」之描述性統計 …………………………………54
表4-1-11 「團員對領隊品質評估」之描述性統計 ……………………………54
表4-1-12 「團員對團體套裝旅遊品質評估」之描述性統計 …………………55
表4-2-1 「團員自我監控程度」因素中各題項之信度分析……………………56
表4-2-2 「團員視領隊行為是逢迎討好的程度」因素中各題項之信度分析…57
表4-2-3 「團員視領隊行為是自我推薦的程度」因素中各題項之信度分析…57
表4-2-4 「團員視領隊行為是模範的程度」因素中各題項之信度分析………57
表4-2-5 「團員視領隊行為是哀求的程度」因素中各題項之信度分析………58
表4-2-6 「團員視領隊行為是威嚇的程度」因素中各題項之信度分析………58
表4-2-7 「團員對領隊風格知覺的程度」因素中各題項之信度分析…………58
表4-2-8 「團員對領隊印象」因素中各題項之信度分析………………………59
表4-2-9 「團員對領隊品質評估」因素中各題項之信度分析…………………59
表4-2-10 「團員對團體套裝旅遊品質評估」因素中各題項之信度分析 ……59
表4-2-11 信度分析後之保留題項與Cronbach α係數整理表…………………60
表4-2-12 「印象管理策略」之因素分析 ………………………………………61
表4-2-13 刪除題項後「印象管理策略」之因素分析……………………………62
表4-2-14 「風格知覺」之因素分析………………………………………………63
表4-2-15 「形成印象」之因素分析………………………………………………63
表4-2-16 「品質評估」之因素分析………………………………………………64
表4-2-17 「品質評估」之因素分析………………………………………………64
表4-2-18 「品質評估」之因素分析………………………………………………65
表4-2-19 信度與效度分析後之保留題項…………………………………………66
表4-3-1 單一指標之因素特徵值與解釋變異百分比 ……………………………67
表4-3-2 本研究潛在變項、觀察變項與其代表符號 ……………………………70
表4-3-3 線性結構關係模式配適度之評鑑 ………………………………………71
表4-4-1 團員-自我監控能力
「影響風格知覺-明理的」對「形成印象-和藹可親」迴歸分析表 ……74
表4-4-2 團員-自我監控能力
「影響風格知覺-友善的」對「形成印象-和藹可親」迴歸分析表 ……74
表4-4-3 團員-自我監控能力
「影響風格知覺-固執的」對「形成印象-令人不快」迴歸分析表 ……74
表4-4-4 團員-自我監控能力
「影響風格知覺-磋商的」對「形成印象-令人不快」迴歸分析表 ……75
表4-4-5 團員-旅遊天數
「影響風格知覺-明理的」對「形成印象-和藹可親」迴歸分析表 ……75
表4-4-6 團員-旅遊天數
「影響風格知覺-友善的」對「形成印象-和藹可親」迴歸分析表 ……75
表4-4-7 團員-旅遊天數
「影響風格知覺-固執的」對「形成印象-令人不快」迴歸分析表 ……76
表4-4-8 團員-旅遊天數
「影響風格知覺-磋商的」對「形成印象-令人不快」迴歸分析表 ……76
表4-4-9 本研究之假說檢驗摘要 …………………………………………………78
一、中文部分
1.交通部觀光局(2005) ,歷年中華民國國民出國統計,台北。
2.李淑如(2004),團體旅遊服務品質量表之發展與驗證,私立中國文化大學觀光事業研究所出版之碩士論文。
3.林毓珊(2003),團體旅遊顧客意見卡架構之研究,私立中國文化大學觀光事業
研究所出版之碩士論文。
4.陳正昌、程炳林(1998)。SPSS、SAS、BDMP統計軟體在多變量統計上的應用,五南圖書出版公司,台北市。
5.黃芳銘(2003)。結構方程模式理論與應用,五南圖書出版公司,台北市。
6.孫慶文(1996),我國國際領隊專業能力評估因素之研究,私立中國文化大學
觀光事業研究所謂出版之碩士論文。
7.陳嘉隆(2000),旅運業務(世紀末版),台北:新陸書局。

二、英文部分
1.Agrusa, J. (1994). Group tours in Hawaii. Annals of Tourism Research, 21, 1, 146-147.
2.Anderson, J.C., & Gerbing, D.W. (1988). Structural equation modeling in practice:A review and recommended two-step approach. Psychological Bulletin, 103(3), 411-423.
3.Ap, J., & Wang, K.F. (2001). Case study on guiding:Professionalism, issues and problem. Tourism Management, 22(4), 551-563.
4.Babin, L.A., & Burns, A.C. (1998). A modified scale for the measurement of communication-evoked mental imagery. Psychology and Marketing, 15(3), 261-278.
5.Bagozzi, R.P., & Baumgartner, H. (1994). The evaluation of structural equation models and hypothesis testing. In P.R. Bagozzi (Ed.). Principles of marketing research, 362-422. Cambridge:Blackwell Publishers.
6.Baron, R.A. (1986). Self-presentation in job interviews : When there can be too much of a good thing. Journal of Applied Social Psychology, 16, 16-28.
7.Bitner, M.J., & Booms, B.H. (1981). Deregulation and the future of the U.S. travel agent industry. Journal of Travel Research, 20(2),2-7.
8.Bolino, M.C., & Turnley, W.H. (2003). More than one way to make an impression : exploring profiles of impression management. Journal of management, 29(2), 141-160.
9.Bolton, R.N., & Drew, J.H. (1991). A longitudinal analysis of the impact of service changes on customer attitudes. Journal of Marketing, 55(1), 1-9.
10.Bozeman, D.P., & Kacmar, K.M. (1997). A cybernetic model of impression management processes in organization. Organization Behavior and Human Decision Processes, 69(1), 9-30.
11.Churchill, G.A., & Jr. (1979). A paradigm for developing better measures of marketing constructs. Journal of Marketing Research, 16(1), 64-73.
12.Cialdini, R. B. (1989). Indirect tactics of image management: Beyond basking, in Giacalone, R. A., & Rosenfeld, P. (Eds.). Impression management in the Organization, 45-46. Hillsdale, NJ: Erlbaum.
13.Cialdini, R.B., & Richardson, K.D. (1980). Two indirect tactics of image management:Basking and blasting. Journal of Personality and Social Psychology, 39(3), 406-415.
14.Cohen, E. (1985). The tourist guide the origins, structure and dynamics of a role. Annals of Tourism Research, 12(1), 5-29.
15.Cooper, D.R., & Emory, C.W. (1995). Business Research Method, 5th ed., Richard D. Irwin.
16.Crosby, P.B. (1979). Service quality. New York : Mcgraw-Hill.
17.Cuieford, J.P. (1965). Fundamental statistics in psychology and education, 4th ed., NY: McGraw-Hill.
18.Fandt, P.M., & Ferris, G.R. (1990). The management of information and impression : When employees behave opportunistically. Organizational Behavior and Human Decision Processes, 45, 140-158.
19.Feldman, D.C., & Klich, N.R. (1991). Impression management and career strategies. In Giacalone RA, Rosenfeld P(Eds.). Applied impression management, 67-80. Newbury Park, CA : Sage.
20.Ferris, G.R., Judge, T.A., Rowland, K.M., & Fitzgibbons, D.E. (1994). Subordinate influence and the performance evaluation process:Test of a model. Organizational Behavior and Human Decision Processes, 58, 101-135.
21.Ferris, G.R., & Judge, T.A. (1991). Personnel/Human Resources Management:A Political Influence Perspective. Journal of Management, 17(2), 447-488.
22.Fletcher, C. (1989). Impression management in the selection interview. In Robert A. Giacalone and Paul Rosenfeld(Eds.), Impression management in the organization, 269-281. Hillsdale, NJ:Erlbaum.
23.Gangestad, S., & Snyder, M. (1985). To carve nature at its joints : On the existence of discrete classes in personality. Psychological Review, 92, 317-349.
24.Gardner, W.L., & Martinko, M.J. (1988). Impression management in Organizations. Journal of Management, 14, 321-338. (a).
25.Gardner, W.L., & Martinko, M.J. (1988). Impression management : An observational study linking audience characteristics with verbal self-presentation. Academy of Management Journal, 31, 42-65. (b).
26.Geva, A., & Goldman, A. (1991). Satisfaction measurement in guided tours. Annals of Tourism Research, 18(2), 177-185.
27.Gilmore, D.C., & Ferris, G.R. (1989). The effect of applicant impression management tactics on interviewer judgments. Journal of Management, 15(4), 557-567.
28.Goffman, E. (1959). The presentation of self in everyday life. Garden City, NY : Doubleday Anchor.
29.Hair, J.F., Anderson, R.E., Tatham, R.L., & Black, W.C. (1998). Multivariate data analysis (5th Ed). Prentice Hall International: UK.
30.Hair, J. F., Black, W. C., Batin, B. J., Anderson, R. E., & Tatham, R. L. (2006). Multivariate Data Analysis (6th Ed.). NJ: Pearson Education.
31.Hazer, J.T., & Jacobson, J.R. (2003). Effects of screener self-monitoring on the relationships among applicant positive self-presentation, objective credentials and employability ratings. Journal of Management, 29, 119-138.
32.Hogan, R., Hogan, J., & Robert, B.W. (1996). Personality measurement and employment decisions. American Psychologist, 51, 469-477.
33.Holbrook, M.B., Solomon, M.R., & Bell, S. (1990). A re-examination of self-monitoring and judgments of furniture design. Home Economics Research Journal, 19, 6-16.
34.Holloway, J.C. (1981). The guided tour:A sociological approach. Annals of Tourism Research, 8(3), 377-402.
35.Humphreys, M.A., & Williams, M.R. (1996) Exploring the relative effects of salesperson interpersonal process attributes on customer satisfaction. Journal of personal selling and sales management, 16(3), 47-57.
36.Jones, E.E., Gergen, K.J., Gumpert, P., & Thibaut, J.W. (1965). Some conditions affecting the use of integration to influence performance evaluation. Journal of Personality and Social Psychology, 1(6), 613-625.
37.Jones, E. E., & Pittman, T. S. (1982). Toward a general theory of strategic self presentation. In Suls, J. (Ed). Psychological Perspectives on the Self, 231-262. Hillsdale, NJ: Erlbaum.
38.Jöreskog, K.G., & Sörbon, D. (1993). Structural Equation Modeling with the SIMPLIS Command Language, Scientific Software Inc.
39.Judge, T.A., & Ferris, G.R. (1993). Social context in performance evaluation. Academy of Management Journal, 36(1), 80-105.
40.Kacmar, K.M., Delery, J.E., & Ferris, G.R. (1992). Differential effectiveness of applicant management tactics on employment interview decision. Journal of Applied Social Psychology, 22, 1250-1272.
41.Kent, W.E., Meyer, R.A., & Reddam, T.M. (1987). Reassessing wholesaler marketing strategies:The role of travel research. Journal of Travel Research, 25(3), 31-33.
42.Kipnis, D., & Schmidt, S.M. (1982). Profile of organization influence strategies. San Diego, CA:University Associates.
43.Kipnis, D., & Schmidt, S.M.(1988). Upward influence styles: Relationship with performance evaluations, salary, and stress. Administrative Science Quarterly, 33, 528-542.
44.Kipnis, D., Schmidt, S., & Wilkinson, I. (1980). Intraorganizational influence tactics:Explorations in getting one’s way. Journal of Applied Pschology, 65(4), 440-452.
45.Kipnis, D., Schmidt S.M., Swaffin-Smith C., & Wilkinson I. (1984). Patterns of Managerical Influence:Shotgun Managers, Tacticians, and Bystanders. Organization Dynamics, 12, 58-67.
46.Korda, M. (1977). Success. New York : Random House.
47.Kumar, P. (1986). Supervisor’s authoritarianism and ingratiation among workers. Psychological studies, 31(2), 165-168.
48.Leary, M.R., & Kowalski, R.M. (1990). Impression management: A literature review and two-component model. Psychological Bulletin, 107(1), 34-47.
49.Lennox, R. D., & Wolfe, R. N. (1984). Revision of the self-monitoring scale. Journal of Personality and Social Psychology, 46(6), 1349-1364.
50.Liden, R.C., & Mittchell, T.R. (1988). Ingratiatory behaviors in organizational settings. Academy of Management Review, London:Academic Press, 13(4), 572-587.
51.Malhotra, N.K. (1981). A scale to measure self-concepts, person concepts, and product concepts. Journal of Marketing Research, 18(4), 456-464.
52.McFarland, L.A., Ryan, A.M., & Kriska, S.D. (2003). Impression Management Use and Effectiveness Across Assessment Methods. Journal of Management, 29(5), 641-661.
53.Miller, M.L. & Thayer, J.R. (1989). On the existence of discrete classes in personality : Is self-monitoring the correct joint to carve? Journal of Personality and Social Psychology, 57, 143-155.
54.Morrison, M.A. (1989). Hospitality and travel marketing. Albany. New York:Delmar Publishers.
55.Mossberg, L.L. (1995). Tour leaders and their importance in charter tours. Tourism Management, 16(6), 437-445.
56.Nelson, D.L., & Quick, J.C. (2003). Organizational behavior. Mason, OH:South-Western.
57.Newell, S.J., & Goldsmith, R.E. (2001). The development of a scale to measure perceived corporate credibility. Journal of Business Research, 52(3), 235-247.
58.Nunnally, J.C. (1978). Psychometric Theory, 2nded. NY: McGraw-Hill.
59.Pandey, J. (1981). A note on social power through ingratiation among workers. Journal of Occupational Psychology, 52, 379-385.
60.Parasuraman, A., Zeithaml, V.A., & Berry, L.L. (1985). A conceptual model of service quality and its implications for future research. Journal of Marketing, 49(4), 41-50.
61.Perreault, W.D., Jr., & Miles, R.H. (1978). Influence strategy mixes in complex organizations. Behavioral Science, 23, 86-98.
62.Persia, M.A., & Gitelson, R.J. (1993). The differences among travel agency users in the importance ratings of agency service features. Journal of Travel and Tourism Marketing, 1(4), 77-79.
63.Pfeffer, J. (1981). Management as symbolic action : The creation and maintenance of organizational paradigms. In L.L. Cummings and B.M. Staw(Eds.), Research in organization behavior, 3, 1-52, Greenwich, CT : JAI Press.
64.Pollack, D.M., & Pollack, L.J. (1996). Using 360° feedback in performance appraisal. Public personnel management, 25(4), 507-528.
65.Priyadarshini, G. R., & Rani, C. S. (2004). A study on the influence of ego states on Quiroga, I. (1990): Characteristics of package tours in Europe. Annals of Tourism Research, 17(2), 185-207.
66.Raine-Eudy, R. (2000). Using structural equation modeling to test for differential reliability and validity:An empirical demonstration. Structural Equation Modeling, 7(1), 124-141.
67.Ralston, D.A. (1985). Employee ingratiation: The role of management. Academy of Management Review, 10, 477-487.
68.Rao, A., Schmidt S.M., & Murray L.H. (1995). Upward Impression Management : Goal, Influence Strategies, and Consequences. Human Relations, 48, 147-167.
69.Richard, J. P., Robert, B. W., Terry, L. C., & Nace, R. M. (2001). Examining the Impression Management Orientation of Mangers. Journal of Managerial Psychology, 16(1), 35-49.
70.Ringer, R.J. (1976). Winning through intimidation, Greenwich, CT : Fawcett.
71.Rosenfeld, P. (1997). Impression management, fairness, and the employment interview. Journal of Business Ethics, 16(8), 801-808
72.Rosenfeld, P., Giacalone, R. A., & Riordan, C. A. (1995). Impression management in organizations: Theory, measurement, practice. Lodon: Routledge.
73.Sandy, J.W., Robert, C.L., & Isabel, K.G. (1997). The role of upward influence tactics in human resource decisions. Personnel Psychology, 50(4), 979-1006.
74.Schlenker, B.R. (1980). Impression management : The self-concept, social identity, and interpersonal relations. Monterey, CA : Brooks/Cole.
75.Schlenker, B.R., & Weigold, M.F. (1992). Interpersonal processes involving impression regulation and management. Annual Review of Psychology, 43, 133-168.
76.Schmidt, S.M., & Kipnis, D. (1984). Managers’ Pursuit of Individual and Organization Goals. Human Relations, 37, 781-794.
77.Schneider, D.J. (1981). Tactical self-presentations : Toward a broader conception. In J.T. Tedeschi(Ed.), Impression management theory and social research, 23-40. New York : Academic Press.
78.Schneider, R.J., Hough, L.M., & Dunnette, M.D. (1996). Broadsided by broad traits : How to sink science in five dimensions or less. Journal of Organizational Behavior, 17, 639-655.
79.Schriesheim, C.A., & Hinkin, T.R. (1990). Influence tactics used by subordinates: A theoretical and empirical analysis and refinement of the Kipnis, Schmidt, and Wilkinson subscales. Journal of Applied Psychology, 75, 246-257.
80.Snyder, M. (1974). Self-monitoring of expressive behavior. Journal of Personality and Psychology, 30, 526-537.
81.Snyder, M., & DeBono K.G. (1985). Appeals to image and claims about quality : Understanding the psychology of advertising. Journal of Personalityand Social Psychology, 49, 586-597.
82.Snyder, M., & Gangestad, S. (1986). On the nature of self-monitoring:
Matters of validity, matters of assessment. Journal of Personality and Social
Psychology, 51, 129-139.
83.Stevens, C.K., & Kristof, A.L. (1995). Making the right impression : A field study of applicant impression management during job interviews. Journal of Applied Psychology, 80, 587-606.
84.Sweeney, J.C., & Soutar, G.N. (2001). Consumer perceived value:The developmwnt of a multiple item scale. Journal of Retailing, 77(2), 203-220.
85.Tedeschi, J., & Melburg, V. (1984). Impression Management and Influence in the Organization. Research in the Sociology of Organization, 3, 31-58.
86.Tedeschi, J.T., & Reiss, M. (1981). Verbal tactics of impression management. In C.Antaki(Ed. ), Ordinary explanations of social behavior, 271-326.
87.Tetlock, P.E., & Manstead, A.S.R. (1985). Impression management versus intrapsychic explanations in social psychology : A useful dichotomy? Psychological Review, 92, 59-77.
88.Tsai, W.C., Chen, C.C., & Chiu, S.F. (2005). Exploring boundaries of the effects of applicant impression management tactics in job interviews. Journal of Management, 31, 108-122.
89.Tsui, A.S., & Barry, B. (1986). Interpersonal affect and rating errors. Academy of Management Journal, 29, 586-599.
90.Turnley, W.H., & Bolino, M.C. (2001). Achieving desired images while avoiding undesired images : Exploring the role of self-monitoring in impression management. Journal of Applied Psychology, 86, 351-360.
91.Villanova, P. (1992). A customer-based model for developing job performance criteria. Human Resource Management Review, 2(1), 103-114.
92.Wang, K.-C., Hsieh, A.-T., & Chen, W.-Y. (2002). Is the tour leader an effective endorser for group package tour brochures? Tourism Management, 23(5), 489-498.
93.Wang, K.C., Hsieh, A.T., & Huan, T.C. (2000). Critical service features in group package tour:An exploratory research. Tourism Management, 21(2),
177-189.
94.Wayne, S. J., & Ferris, G. R. (1990). Influence tactics, affect, and exchange quality in supervisor-subordinate interactions: A laboratory experiment and field study. Journal of Applied Psychology, 75, 487-499.
95.Wayne, S.J., & Kacmar, M.K. (1991). The effects of impression management on the performance appraisal process. Organizational Behavior and Human Decision Processes, 48, 70-88.
96.Wayne, S.J., & Liden, R.C. (1995). Effects of impression management on performance rations: A longitudinal study. Academy of Management Journal, 38(1), 232-260.
97.Wayne, S.J., Liden, R.C., & Graf, I.K. (1997). The role of upward influence tactics in human resource decisions. Personnel Psychology, 50, 979-1002.
98.Webb, W.M., Marsh, K.L., Schneiderman, W., & Davis, B. (1989). Interaction between self-monitoring and manipulated states of self-awareness. Journal of personality and Social Psychology, 56, 70-80.
99.Wood, Robert E., & Mitchell, Terence R. (1981). Manager Behavior in a Social Context: The Impact of Impression Management on Attributions. Organizational Behavior and Human Performance, Dec81, 28 Issue 3, 356, 23p, 5 Charts, 1 Diagram.
100.Wortman, C.B., & Linsenmeier, J.A. (1997). Interpersonal attraction and ingratiation in organizational settings. In B.M. Staw and G.R. Salancik(Eds.), New directions in organizational behavior, 133-178.Chicago : St. Clair Press.
101.Yavas, U. (1994). Research note:Students as subjects in advertising and marketing research. International Marketing Review, 11(4), 35-43.
102.Yoo, B., & Donthu, N. (2001). Developing and validating a multidimensional consumer-based brand equity scale. Journal of Bussiness Research, 52(1), 1-14.
103.Yukl, G., & Falbe, C.M. (1990). Influence Tactics in Upward, Downward and Lateral Influence Attempts. Journal of Applied Psychology, 75, 132-140.
104.Yukl, G., & Tracey, J.B. (1992). Consequences of influence tactics used with subordinates, peers, and the boss. Journal of Applied Psychology, 77, 525-535.
QRCODE
 
 
 
 
 
                                                                                                                                                                                                                                                                                                                                                                                                               
第一頁 上一頁 下一頁 最後一頁 top