臺灣博碩士論文加值系統

隨著知識管理的風潮，導入知識管理系統的企業越來越多，企業內知識管理
系統的主要核心是知識庫，對許多企業來說，知識庫是不可或缺的設備，但目前
很多公司內的知識庫，因為員工的使用心態而沒有達成導入知識庫應有的成效。
本研究欲藉由計劃行為理論與科技接受模式的觀點，探討員工採用知識庫的
意願，並從網路外部性與知識品質的角度，瞭解這些因素對於員工採用知識庫意
願的影響。
本研究以問卷調查進行實證研究，以e-mail 的方式寄發邀請函至104人力銀
行與天下雜誌排名之前1000大製造業與500大服務業的資訊部門，以回覆邀請函
並願意配合參與研究的企業為調查對象，共有 28家企業回函並願意參予研究，發
放問卷為320份，回收268份，有效問卷193份。研究結果顯示：
1.「關鍵多數」、「知覺有用」、「知覺易用」，會影響員工貢獻知識的意願。
2.「知覺有用」、「知覺易用」，會影響員工收集知識的意願。
3.「知覺易用」、「知識品質」，透過「知覺有用」會影響員工貢獻與收集知識。

Owing to the knowledge management being in vogue, there are many industries trying to adopt the knowledge management system. To most of the companies, knowledge repositories are essential components in most organizational settings for effective implementation of knowledge management. Unfortunately, at present day, many knowledge repositories in organizations are not yet successfully implemented.

Based on the Theory of Planned Behavior (TPB) and Technology Acceptance Model (TAM), this study inquires employee acceptance of the knowledge repositories and try to inspect the factors affecting the willingness of employees on knowledge repository through the view of network externality and knowledge quality. The main purpose of this study is to explore the effect of acceptance to the employees’ knowledge repositories.

This study is subject to empirical verification with the use of a questionnaire survey. An email attention to the managers of MIS departments of the top 1000 manufactures and top 500 service companies in Taiwan were sent through a list of 104 Job Bank and Common Wealth Magazine. With the approvals of top management of twenty-eight MIS departments, 320 questionnaires were sent out to these companies and 268 replies were received. In total, there are 193 valid questionnaires. Important findings are listed as follows:
1."Critical Mass", “Perceived Usefulness"and "Perceived Ease of Use" affect the acceptance of employee to contribute for knowledge.
2.“Perceived Usefulness", "Perceived Ease of Use" affect the acceptance of employee to collect knowledge.
3."Perceived Ease of Use" "knowledge quality" can affect acceptance of employee to contribute and collect knowledge through “Perceived Usefulness".

摘要 I
Abstract II
致謝 III
目錄 IV
表目錄 VII
圖目錄 VIII
一、緒論 1
1.1 研究背景與動機 1
1.2 研究目的 3
1.3 研究範圍 3
1.4 研究內容與流程 4
二、文獻探討 6
2.1 知識 6
2.1.1知識的定義 6
2.1.2知識的分類 6
2.1.3知識品質 7
2.2 知識管理 9
2.2.1知識管理的目的 9
2.2.2知識管理的定義 10
2.2.3組織與知識管理 10
2.2.4知識管理系統 12
2.3 知識庫 14
2.3.1知識庫定義 14
2.3.2知識庫的概念 15
2.3.3知識庫的特性 16
2.4科技接受行為 19
2.4.1慎思行為理論(TRA) 19
2.4.2計劃行為理論(TPB) 20
2.4.3科技接受模型(TAM) 23
2.4.4解構計畫行為理論(Decomposed TPB) 25
2.4.5國內外科技接受行為相關研究 27
2.5網路外部性理論(Network Externalities) 29
2.5.1網路外部性的定義 29
2.5.2網路外部性之類型與來源 30
2.5.3網路外部性與關鍵多數理論(Critical Mass) 31
三、研究模型與方法 33
3.1 研究模型 33
3.2 研究假說 35
3.3 變數定義與操作化 43
3.4 問卷前測(Pretest)與測試(Pilot Test) 48
3.5 資料收集 48
3.6 資料處理與分析 49
四、資料分析 51
4.1敘述性統計分析 51
4.1.1基本資料 51
4.1.2對知識庫的使用情況 52
4.2 效度 53
4.2.1內容效度與表面效度 53
4.2.2 建構效度 53
4.3 信度 57
4.4 假說檢定 58
4.4.1影響行為意願 60
4.4.2影響知覺有用 62
4.4.3路徑圖 65
4.5 研究分析 67
五、結論與建議 69
5.1 研究結論 69
5.1.1知識貢獻意願 69
5.1.2知識收集意願 70
5.2 研究意涵與貢獻 71
5.2.1學術貢獻 71
5.2.2管理實務意涵 71
5.3 研究限制 73
5.4 未來研究方向 74

六、參考文獻 75
附件1 學術問卷邀請函 83
附錄2 正式問卷 84

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