臺灣博碩士論文加值系統

在競爭激烈且快速變動的環境中，利用企業流程管理(business process management; BPM)方法改善企業內及企業間流程運作已成為企業提升競爭力的不二法門。流程分析已成為企業流程管理系統中的核心，而流程標竿學習(process benchmarking) 與企業流程再造(business process reengineering; BPR) 常利用流程邏輯差異分析的功能幫助公司檢視自己的流程作為主要改善的方法和依據。
目前企業流程工程(business process engineering; BPE)系統所提供之流程分析功能，多著重在流程之可到達性分析、模擬與診斷、驗證、及績效分析等，並沒有BPE系統真正支援企業流程模型間之邏輯差異分析(gap analysis of process logic; GAPL)。
因此，本研究擬發展一套流程表示法，並將之整合至現有的BPE系統中，以協助專案團隊利用BPE系統處理GAPL。首先，本研究發展出一個適合GAPL的企業流程表示法。接著，以該表示法為基礎的分析與比較方法將被提出。最後，本研究嘗試將所提之表示法及邏輯差異分析方法，整合至現有的BPE系統中。

Abstract
With the rapid change of worldwide competition environment, using Business Process Management (BPM) methodologies to improve process operation has become the most important way for competitiveness improvement. Therefore, process analysis has become the center of business process engineering (BPE) system. Process Benchmarking (PB) and Business Process Reengineering (BPR) using Gap Analysis of Process Logic (GAPL) to review companies’ processes have become the most popular method for process improvement.
However, the process analysis functions that BPE system provided always focus on process reachability, simulation and diagnosis, test and verify, and performance analysis. There is no BPE system really supports GAPL between business process models.
For this reason, the objective of this research is to develop a process representation that can be integrated in existing BPE system and help project team to deal with the GAPL task. First, a suitable business process representation for GAPL was developed and then an analysis and comparison method based on the proposed representation was introduced.

指導教授推薦書 i
口試委員會審定書 ii
明志科技大學學位論文授權書 iii
博碩士論文電子檔案上網授權書 iv
誌謝 v
中文摘要 vi
英文摘要 vii
目錄 viii
圖目錄 x
表目錄 xii
第一章 緒論 1
1.1 研究背景及動機 1
1.2 研究目的 3
1.3 研究範圍與限制 3
第二章 文獻探討 5
2.1 企業流程管理 5
2.1.1 企業流程的定義 5
2.1.2 企業流程管理生命週期 6
2.1.3 企業流程改善方法 7
2.1.3.1 企業流程再造 7
2.1.3.2 流程標竿學習 8
2.2 流程邏輯差異分析 11
2.2.1流程邏輯差異分析之流程改善意涵 11
2.2.2流程邏輯差異分析相關方法和技術 11
2.3企業流程塑模方法論 14
2.3.1企業流程塑模方法 14
2.3.2以活動為基礎之企業流程塑模方法論 18
2.3.2.1 Petri Nets 19
2.3.2.2 IDEF 23
2.3.2.3 ARIS 28
2.4 BPE系統 33
2.5企業流程模型語意分析 37
2.5.1 機會流程圖(Opportunity flow diagram) 37
2.5.2 流程情境(Process scenario) 38
2.5.3工作流程模板(Workflow patterns) 39
第三章 研究方法 48
3.1GAPL-Oriented 流程模型表示法 48
3.1.1 Business Scenario Level 49
3.1.2 Processing Mode Level 52
3.2 GAPL-Oriented 流程模型表示法之轉換及對應方法 60
3.2.1GAPL-Oriented 流程模型表示法之PPath轉換及儲存方法 60
3.2.2GAPL-Oriented 流程模型表示法之PPattern轉換及儲存方法 63
3.2.3GAPL-Oriented 流程模型表示法之觀念整合 68
3.3 流程邏輯差異分析方法 73
3.3.1 Business Scenario Level差異分析 75
3.3.2 Processing Mode Level差異分析 81
第四章 實例應用 94
4.1 公司流程與最佳實務流程之分析 94
4.2 流程邏輯差異分析方法之應用 108
第五章 結論 120
5.1 本研究成果及貢獻 120
5.2 未來研究方向 121
參考文獻 123
中文文獻 123
英文文獻 124

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