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研究生:陳蓉萱
論文名稱:科技化人際關係新圖像:MSN使用者運用在場訊息的分析
指導教授:方念萱方念萱引用關係
學位類別:碩士
校院名稱:國立政治大學
系所名稱:新聞研究所
學門:傳播學門
學類:新聞學類
論文種類:學術論文
論文出版年:2006
畢業學年度:94
語文別:中文
論文頁數:146
中文關鍵詞:即時通訊軟體後設傳播符擔性溝通知能溝通主動權
外文關鍵詞: MSN Messenger
相關次數:
  • 被引用被引用:13
  • 點閱點閱:314
  • 評分評分:
  • 下載下載:0
  • 收藏至我的研究室書目清單書目收藏:3
MSN Messenger(以下簡稱MSN)為當前電子傳播科技的種類當中,廣受使用者青睞的溝通工具之一。透過這項電腦中介科技,可能衍生的人際互動議題,可謂添加了「人際溝通」這個研究領域的豐富性。本研究鎖定MSN的其中一項功能-「在場訊息」,或稱「線上狀態」,根據使用者運用這項機制的策略,本研究試圖勾勒出因應新傳播科技所發展的溝通型態。

使用者透過在場訊息有機會向他人彰顯本身的「溝通可得性」。這個溝通的可得性同時指涉時間與空間的概念,亦即使用者「在不在?」以及「有沒有空?」根據先驅研究的初步發現,在場訊息讓使用者有探索的自由度;這個自由度植基於科技特有的「符擔性」,因而賦予使用者在限度之內挖掘科技本身的可能性。本研究特別關注的是具有過往互動歷史、由線下衍生到線上的人際關係;這種特性的關係型態在與科技特性交會之後,是否可能誘發人際互動的新視野?

本研究同時採取人際網絡滾雪球法,以及透過網際網路公開招募的方式,總共募集21位受訪者。透過深度訪談的方式,發現在MSN的情境裡,「科技」與「關係」交會之後,在場訊息的功能因而衍生出新的使用意義,從單純表彰個人溝通可得性的工具,成為使用者之間用來衡量或評估人我關係親疏遠近的工具,透過介面特性反覆確認人我對於關係的定義。當這項機制的意義被延伸之後,使用者也產生因應之道,發展相關溝通策略。最後,回應本研究一開始所欲探討的,亦即運用MSN在場訊息對於人際互動的啟發。研究結果顯示,在新的科技中介溝通情境當中,使用者對於自身溝通主動權的看重與掌控。
第一章 緒論
第一節 研究緣起
第二節 研究背景
第三節 研究問題

第二章 文獻回顧
第一節 後設傳播
第二節 介面特性與人際互動
第三節 溝通知能
第四節 總結

第三章 研究方法

第一節 研究架構
第二節 研究執行方式
第三節 訪談綱要

第四章 研究分析
第一節 受訪者基本資
第二節 MSN的溝通想像
第三節 使用MSN在場訊息的方式
第四節 看待他人在場訊息的方式
第五節 總結

第五章 研究發現
第一節 研究結果
第二節 研究限制與未來建議
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