一、中文部分:
艾德文森,1999,智慧資本-如何衡量資訊時代無形資產的價值,林大容譯,台北:麥田出版社。
吳安妮,2004,平衡計分卡之重點發展方向,會計研究月刊,第224期(7月):98-108。
徐女琇,1996,美容從業人員專業能力之研究,台北:中國文化大學生活應用科學研究所碩士論文,未出版。郭淑蕙,2001,台灣北區美容師參與回流教育學習需求之研究,台北:中國文化大學生活應用科學研究所碩士論文,未出版。麥可波特,1991,競爭策略,周旭華譯,台北:華泰書局。
彭火樹,2006,智慧資本發展概論,智慧資本管理:2-5。
艾德華坦薩克,1996,美容院經營管理,簡婕譯,台北:亞太出版社。
亨利甘比諾,1997,美容事業經營寶典,彭明瑋譯,台北:亞太出版社。
二、英文部分:
Allee, V.1999. The Art and Practice of being a Revolutionary. Journal of Knowledge Management 3(2):121-131.
Wu, A. 2005. The integration between Balanced Scorecard and intellectual capital. Journal of Intellectual Capital 6(2):267-285.
Bateson, J. E. G.. 1985, Self-service consumer: An exploratory study.Journal of Retailing 61(3):49-76.
Bontis,N., N.C. Dragonetti, K.Jacobsen, and G. Roos. 1999. The knowledge toolbox: A review of the tools available to measure and manage intangible resources. European Management Journal 17(4): 391-402.
Booth, R. 1998. The measurement of intellectual capital. Management Accounting (British) 76(10): 26-29.
Bukh, P. N. , M. R. Johansen,and J. Mouritsen.2002. Multiple integrated performance management systems: IC and BSC in a software company. Singapore Management Review 24(3):21-33.
Eccles, R., and N. Nohria. 1992. Beyond the hype-rediscovering the essence of management. Boston, MA: Harvard Business School Press.
Edvinsson, L. and M. S. Malone. 1997. Intellectual capital realizing your companies true value by finding its hidden brainpower. New York : HarperBusiness.
Christian,G..1982.Strategic management and marketing in the service sector,Helsingfors: Swedish School of Economics and Business Administration.
Groves, S. 2002. Knowledge wins in the new economy. Records Management Quarterly 36(2):6.
Huseman, C. and J.P. Goodman. 1999. Leading with knowledge: The Nature of Competition in the 21st Century, Sage,Beverly Hills, CA.
Kaplan, R.,and D.Norton. 1992. The balanced scorecard - Measures that drive performance. Harvard Business Review.Boston 70(1):71-80.
Kaplan, R.,and D.Norton. 1996.Using the balanced scorecard as a strategic management system. Harvard Business Review.Boston: 74(1):75-86.
Lynn, B. 1998. Performance evaluation in the New Economy: Bringing the Measurement and Evaluation of Intellectual Capital into the Management Planning and Control System. International Journal of Technology Management 16(1/2/3):162-176.
Niamh, B.,and C. Brenda, 2000. Intellectual capital: Current issues and policy implications. Journal of Intellectual Capital. Bradford 1(3):206.
Roos, J., G. Roos, L. Edvinsson, and N. C. Dragonetti. 1998. Intellectual capital: Navigating in the new business landscape.
New York: New York University Press.