臺灣博碩士論文加值系統

本研究係以赫茲柏格( Herzberg )及馬斯洛( Maslow )的理論模型探討工作滿意及員工績效之間的相關性，並以位於菲律賓某汽車製造廠之五十五位現場作業員工為研究對象，利用統計關聯分析的方法檢驗工作滿意因素、員工個人特徵變數與員工績效之關聯性。
本研究亦分析在工作滿意因素中哪些因素為員工工作滿意度的主要促成因素，並依據研究的結果探討該公司的員工工作滿意的現況及建議未來可以進行的改善員工工作滿意度的計劃。

This study looked into the relationship of Job Satisfaction and Employee Performance using the concept of Herzberg and Maslow’s Model of Motivation. This involved fifty five direct workers or rank and file employees involved in car assembly in Philippines. Correlation of employee performance and Job Satisfaction Factors and personal characteristics variables were examined. The study also identified which among the job satisfaction factors contribute to overall job satisfaction. The implication of the most contributing job satisfaction factor as well as the improvements that need to be done in the company’s plans and programs were also discussed.

中文摘要 i
Abstract ii
致謝 iii
Table of Contents iv
List of Tables vi
List of Figures viii
CHAPTER 1 Introduction 1
1.1Background of the study 1
1.2 Objectives 3
1.3 Subject of the Study 3
1.4 Procedure of the Study 4
CHAPTER 2 Literature Review 5
2.1 Job Satisfaction 5
2.1.1 Concept of Job Satisfaction 6
2.1.2 Theories of Job Satisfaction 6
2.1.3 Job Satisfaction and Performance 9
2.2 Employee Performance 11
2.2.1Influence of Communication on Performance 14
CHAPTER 3 Methodology 15
3.1 Conceptual Framework 15
3.2 Theoretical Framework 16
3.3 Hypothesis 19
3.4 Operational Definition 19
3.5 Company Background 22
3.6 Participants 22
3.7 The tool to measure 23
3.8 Data Collection Procedure 29
3.9 Data Analysis 31
CHAPTER 4 Results 32
4.1 Result based on Hypothesis 32
4.2 Result based on Job Satisfaction Factors and Overall Job Satisfaction Correlation 34
4.3 Result based on Respondents Personal Characteristics 35
4.4 Result based on Job Satisfaction Factors 36
CHAPTER 5 Discussion, Conclusion and Recommendation 48
5.1 Discussion 48
Personal Characteristics Variable
Motivator Factors
Hygiene Factors
Overall Job Satisfaction
5.2 Conclusion 54
5.3 Recommendation for practical application 57
References中文部分英文部分 59 59 60
Appendix 63
Appendix A – Organizational Climate Questionnaire 63
Appendix B – Individual Performance Appraisal Sheet 65
Appendix C – Profile of the Respondents according to Performance Rating, Tenure, Age, Educational Attainment, Work Experience and Marital Status 66

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