臺灣博碩士論文加值系統

競爭優勢概念的興起與資訊科技之發展，導致「委外決策」日益重要。近年來，新型態的商業委外模式強調「使供需成為生命共同體」－「策略性委外」之概念，企業不再只是為了降低企業成本或提升營運效率，更希望在專注並鞏固本身核心能力的同時，能與外部資源與專業知識夥伴合作，同時在委外過程中創造新的商機與價值。
本研究主要探討企業在採行委外決策時，究竟策略性委外與一般委外有何不同？並探討委外動機策略性程度的不同，藉由與委外供應商建立合作夥伴關係的方式，達到較佳的委外成效，同時以委外的契約屬性作為干擾變項，探討各構面間的關聯性。因此，利用問卷調查方法，針對台灣地區製造業加以分析探討。問卷總計回收有效份數107份，研究結果發現：
1. 廠商委外動機採行策略性程度不同，會產生不同的合作夥伴關係。
2. 合作夥伴關係與其委外成效有正向顯著關係，獲得部份支持。
3. 委外契約屬性中的契約時間會干擾委外夥伴關係與委外成效之間的關係。
4. 合作夥伴關係為委外動機策略性程度與委外成效之完全中介效果。
最後，本研究依據研究結果提供相關建議，並對學術及實務上的管理意涵加以詳細討論。

The rise of the competitive advantageous conception and development of information technology have catalyzed the gradual importance of “Outsourcing Decision-Making.” In recent years, the new-type way of business outsourcing emphasizes “make the supply and demand in one unit,” a conception of “Strategic Outsourcing” that, besides reducing the production cost or promoting operating efficiency, and strengthening itself on the core capability of business at the same time, an enterprise can combine with outside resources and professional partner to create the new business opportunity and value.
The purpose of this research is mainly to explore what difference is there between strategic outsourcing and outsourcing when an alternative is chosen in the decision-making process of an enterprise. In addition, the difference of outsourcing’s motive in strategic extent will be explored. The outsourcing can achieve satisfactory effects by means of establishing cooperative partnership relation with outsourcing’s suppliers. At the same time, the attribute of outsourcing’s contract is viewed as a variable to explore their connection between assorted dimensions. More importantly, major source for analyzing the case study of Taiwan’s manufacturing is by the questionnaires. The total of the questionnaire retrieves 107 effective samples. The result of study is found:
1. A firm in outsourcing’s motive that adopts strategy in different extent will produce different cooperative partner.
2. There is a positive consequence between the cooperative partnership relation and outsourcing effects.
3. The contract’s time in the attribute of the agreement will influence on the relations between outsourcing’s partnership relation and outsourcing effects.
4. The cooperative partner relationship is viewed as an intermediary effects on outsourcing’s motive in strategic extent and outsourcing’s performance.
Finally, this research offers related suggestions in accordance with the result of study, and discusses in detail regarding the management meaning on academic and empirical terms.

目錄
摘要 I
英文摘要 Ⅱ
致謝辭 Ⅳ錄 Ⅴ
表目錄 Ⅶ
圖目錄 Ⅷ
第一章 緒論 第1頁
1.1研究背景 第1頁
1.2研究動機 第3頁
1.3研究目的 第6頁
1.4研究流程 第7頁
第二章 文獻探討 第8頁
2.1委外概念及其理論基礎 第8頁
2.1.1企業效率觀點 第10頁
2.1.2 業資源觀點 第14頁
2.1.3 核心能力觀點 第16頁
2.1.4 委託與代理理論觀點 第18頁
2.2 委外定義與動機類型 第19頁
2.2.1 委外的需求與供給面 第19頁
2.2.2 一般性委外定義與動機 第21頁
2.2.3 策略性委外定義與動機 第26頁
2.2.4 一般性委外與策略性委外之差異分析 第33頁
2.3 合作夥伴關係 第37頁
2.3.1 目標一致性 第41頁
2.3.2 關係強度 第43頁
2.3.3 交流與溝通 第44頁
2.3.4 信任 第45頁
2.4 契約屬性 第46頁
2.5 委外成效 第48頁
2.5.1 影響委外成功的因素 第48頁
2.5.2 委外成效的衡量構面與方法 第51頁
第三章 研究方法 第54頁
3.1 研究架構 第54頁
3.2假說推論 第54頁
3.2.1 委外廠商委外動機類型與委外供應商之合作夥伴關係 第55頁
3.2.2 合作夥伴關係與其委外執行成效 第59頁
3.2.3 委外契約屬性之干擾效果 第62頁
3.2.4 委外動機類型、合作夥伴關係與其委外成效之關係 第63頁
3.3研究變項與操作型定義 第65頁
3.4問卷設計 第67頁
3.5研究對象 第72頁
3.6資料分析方法 第72頁
第四章 資料分析 第74頁
4.1基本資料分析 第74頁
4.2因素分析與信度分析 第77頁
4.3假說驗證 第81頁
第五章 結論與建議 第87頁
5.1研究結論 第87頁
5.2管理義涵 第92頁
5.3研究貢獻 第94頁
5.4研究限制 第95頁
5.5後續研究建議 第96頁
參考文獻 第97頁
中文部份 第97頁
英文部份 第99頁
問卷 第111頁

表目錄
表2.1 委外檢查表(outsourcing checklist) 第9頁
表2.2 策略性資源的內涵 第15頁
表2.3 委外需求面分析表 第20頁
表2.4 委外供給面分析表 第21頁
表2.5 一般性委外定義彙整一覽表 第23頁
表2.6 一般性委外動機彙整表 第25頁
表2.7 策略性委外定義彙整一覽表 第29頁
表2.8 策略性委外動機彙整表 第32頁
表2.9 一般性委外與策略性委外比較分析表 第36頁
表2.10 合作夥伴關係定義一覽表 第39頁
表2.11 合作夥伴關係之重要構面 第40頁
表2.12 委外成功的關鍵因素 第50頁
表2.13 委外的關鍵成功因素 第51頁
表2.14 績效衡量指標分析表 第52頁
表3.1 假說推論表 第64頁
表3.2 研究變項與操作型定義一覽表 第66頁
表3.3 各構面的問項設計 第70頁
表4.1 問卷發放與回收統計表 第74頁
表4.2 敍述性統計分析表 第76頁
表4.3 衡量構念因素分析與信度分析表 第77頁
表4.4 修正假說推論表 第78頁
表4.5 相關分析表 第79頁
表4.6 策略性委外對合作夥伴關係之影響 第79頁
表4.7 合作夥伴關係對委外成效之影響 第80頁
表4.8 相關分析表 第81頁
表4.9 策略性程度對合作夥伴關係之影響 第83頁
表4.10 合作夥伴關係對委外成效之影響 第84頁
表4.11 契約屬性之干擾效果 第85頁
表4.12 合作夥伴關係之中介效果 第86頁
表5.1 假說結果一覽表 第87頁

圖目錄
圖1.1 研究流程圖 第7頁
圖2.1 委外理論基礎圖示 第10頁
圖2.2 委外理論發展歷程圖一 第19頁
圖2.3 考慮委外之範圍 第27頁
圖2.4 委外理論發展歷程圖二 第33頁
圖2.5 委外類型與委外內容 第35頁
圖3.1 研究架構圖 第54頁
圖4.1 修正研究架構圖 第80頁

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