臺灣博碩士論文加值系統

國防部依「行政院所屬各機關資訊業務整體委外作業實施辦法」，持續推動國軍資訊業務委外工作；為配合國軍人力的精減與轉型，國防部正規劃增加國軍系統「委外建設」，以有效運用人力，並創造國內就業市場。當前國軍對構建指、管、通、資、情、監、偵系統(C4ISR系統)的需求十分強烈且急迫，但我國的C4ISR系統需求單位並沒有意識到：若要開發一個功能強大且符合我們本土化需求的C4ISR系統，必須提升自我的能力成熟度，以便國外的C4ISR系統發展單位與使用者在需求獲得過程上能夠作緊密的結合，並且在系統委外的時候不會產生數位落差(Digital Divide)的問題。有鑑於此，本研究試圖將國軍單位的委外流程，導入能力成熟度整合模式籌獲模組(Capability Maturity Model Integration Acquisition Module, CMMI-AM)來改善。如同美國聯邦政府採購所依循的原則，讓廠商毋須承擔因客戶過多需求變更引發的專案失敗風險，以免事前需求不明確、事後又要求廠商保證到底的情況導致專案失敗。CMMI的籌獲模組（AM）讓買賣雙方將需求內容形諸文字，協助彼此做好先期管理和專案管理，如此，委外專案成果才有可能達到雙贏。

In accordance with Integrated Outsourcing Principles of Information Operation for the Relative Subordinate Unit of Executive Yuan, the Ministry of National Defense (MND) has been outsourcing information processing work continuously. In the course of streamlining and transforming manpower, the MND is planning to enlarge the domain of Military Information Outsourcing System. This policy aims at effectively using manpower and helping the domestic job market. The Armed Force now urgently needs a C4ISR system, but domestic military units that need it have not realized that we have to improve our own abilities in the process of developing a comprehensive C4ISR system that meets local needs. Only with these abilities can we fully cooperate with foreign counterparts in designing a C4ISR system and avoid digital divide. In view of this, this research tries to integrate the information outsourcing process with the method, Capability Maturity Model Integration Acquisition Module (CMMI-AM), and improve the process. This method follows the procurement principles of the U.S. federal government, so companies involved can reduce the risk of project failure due to constant changes in customer’s requests. Projects might fail when customers’ needs are not expressed explicitly in advance and vendors are asked to take care of every problem. The CMMI-AM let vender and customer put their requirements in a contract so that good advance management and project management are made easier. Following this method ensures successful outsourcing projects to both parties.

目 錄
中文摘要 II
ABSTRACT III
誌謝 IV
圖目錄 V
表目錄 VII
第壹章 緒論 - 1 -
1.1 研究背景與動機 - 1 -
1.2 研究目的 - 5 -
1.3 研究範圍與限制 - 6 -
1.4 研究方法 - 7 -
1.5 論文架構 - 7 -
第貳章 文獻探討 - 9 -
2.1 C4ISR系統 - 9 -
2.1.1 C4ISR AF V2.0 架構 - 10 -
2.1.2 C4ISR戰爭效益 - 12 -
2.1.3 C4ISR作戰架構 - 14 -
2.1.4 C4ISR系統架構 - 15 -
2.1.5 C4ISR技術架構 - 15 -
2.1.6 C4ISR AF發展步驟 - 17 -
2.2 資訊委外 - 19 -
2.2.1 資訊委外定義 - 19 -
2.2.2 資訊系統委外的原因及目的 - 21 -
2.2.3 資訊委外的分類 - 23 -
2.3 能力成熟度整合模式 - 29 -
2.3.1 能力成熟度整合模式發展過程 - 29 -
2.3.2 能力成熟度整合模式的相關術語 - 30 -
2.3.3 能力成熟度整合模式的流程領域 - 35 -
第參章 C4ISR雛形系統發展 - 41 -
3.1 C4ISR系統發展程序模式 - 41 -
3.2 CAPS電腦輔助雛型系統 - 54 -
3.2.1 CAPS方法 - 54 -
3.2.2 CAPS框架 - 55 -
3.2.3 CAPS軟體工具組 - 56 -
3.2.4 CAPS雛型系統描述語言(PSDL) - 58 -
3.3 C4ISR雛型系統發展階段螺旋模式 - 60 -
第肆章 能力成熟度模式籌獲模組於C4ISR系統委外之應用 - 62 -
4.1 能力成熟度整合模式在我國之推展現況 - 62 -
4.2 能力成熟度整合模式籌獲模組之內涵 - 64 -
4.3 能力成熟度整合模式籌獲模組在C4ISR系統委外之配合 - 70 -
4.3.1 整合性流程領域 - 76 -
4.3.1.1 決策分析與解決方案 - 76 -
4.3.1.2 整合專案管理 - 77 -
4.3.1.3 度量及分析 - 79 -
4.3.1.4 風險管理 - 80 -
4.3.1.5 確認 - 81 -
4.3.2 階段性流程領域 - 82 -
4.3.2.1 需求管理 - 82 -
4.3.2.2 專案規劃 - 82 -
4.3.2.3 需求發展 - 83 -
4.3.2.4 邀商及合約監控 - 86 -
4.3.2.5 專案監控 - 87 -
4.3.2.6 驗證 - 88 -
4.3.2.7 運作及支援之轉移 - 89 -
4.3.3 專案管理工具之配合 - 89 -
4.4 C4ISR系統委外流程範例實作 - 91 -
4.4.1 雛型系統發展階段 - 91 -
4.4.2 系統產製階段 - 96 -
第伍章 結論與未來研究方向 - 98 -
5.1 研究成果 - 98 -
5.2 未來研究方向 - 99 -
參考文獻 - 101 -
中文部分 - 101 -
英文部分 - 102 -

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