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研究生:洪憶華
研究生(外文):I-Hua Hung
論文名稱:ERP實現後的效益分析-----組織資訊處理理論的觀點
論文名稱(外文):An Analysis of Benefits on Implementing Enterprise ResourcePlanning – From Organization Information Process Theory
指導教授:周斯畏周斯畏引用關係
指導教授(外文):Shih-Wei Chou
學位類別:碩士
校院名稱:國立高雄第一科技大學
系所名稱:資訊管理所
學門:電算機學門
學類:電算機一般學類
論文種類:學術論文
論文出版年:2006
畢業學年度:94
語文別:中文
論文頁數:107
中文關鍵詞:組織資訊處理理論企業資源規劃資料資源管理ERP 客製化組織機制組織氣氛
外文關鍵詞:ERP customizationorganizational mechanismsand organizational climdata resource managemententerprise resourceplanningorganizational information processing theory
相關次數:
  • 被引用被引用:0
  • 點閱點閱:319
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摘要
成它陵蘆犒窶{企業資源規劃(ERP)已經成為影響企業競爭優勢的關鍵要
項。企業希望透過ERP 現有或經過調整的弁遄A迅速有效的解決企業問題,但?
多引入ERP 的公司,並未能收到導入後的效益,因此,企業除了有效的導入ERP
之外,更需要了解在哪些情況下可以產生更好的效益,這將是企業所必須面臨的
重要課題之一。
本研究的目的在描述一個影響ERP 組織效益的模型,藉由組織資訊處理理論
(OIPT)的觀點,說明組織的效能受資訊處理機制及組織情境二者的適配度影響而有
不同的結果,然而,影響適配度的二個重要因素為相依性與差異性,我們考量此
二個因素,期望提升相依性,減少差異性,以增加資訊處理機制與組織情境二者
的適配度。本研究提出「資料資源管理」、「ERP 客製化」及「組織機制」來增
加部門間彼此的相依性並減少差異性,希望以前述三項機制來改善個人及部門的
「工作效率」與「增加協調度」,並做為企業整體效益的中介效益以期帶來正面
的影響。本研究另一目的是了解前述影響中介效益的關係中,是否也會受到「組
織氣氛」的權變影響。
本研究以問卷調查法針對國內1000 大製造業及中小企業進行調查,共取得有
效問卷184 份,並進行資料分析結果發現如下:(一)「資料資源管理」對ERP 中
介效益具有正面的影響,「ERP 客製化」及「組織機制」對部分之ERP 中介效益
具有正面的效果;(二)ERP 中介效益對ERP 企業整體效益具有正面的影響,而前
述三項機制透過ERP 中介效益也會對ERP 整體效益產生間接的效果;(三)「組織
氣氛」對於變項間相互影響過程中,雖然「組織機制」影響「協調度」的調和作
用不存在,但其餘皆具有調和效果。
本研究的具體貢獻在於將影響企業採行ERP 的整體效益之相關因素予以量
化,透過對「資料資源管理」、「ERP 客製化」、「組織機制」、「組織氣氛」、
ERP 中介效益、ERP 整體效益等具體化指標,企業組織可以考量這些因素對ERP
的執行過程做有效的管理以獲得正面的效益。
ABSTRACT
It has been a key for an enterprise to increase its edge of competition by successfully
and efficiently realizing enterprise resource planning (ERP). Enterprises expect to
efficiently solve their problems by using an existing or an adjusted ERP. However, there
have been a lot of corporate failed to obtain the anticipated benefits after deploying ERP.
Therefore, it will be an important learning for enterprises to not only efficiently
implement ERP but also understand how to yield even larger benefits under certain
conditions.
The objective of this research is to describe a model that influences the ERP
organizational benefits. It will be shown, from organizational information processing
theory (OIPT) point of view, that the results of organizational benefits would be
dramatically affected by the fit between information processing mechanism and
organizational situations. The two most important factors affecting the fit between
information processing mechanism and organizational situations are interdependence
and differentiation. By considering these two factors, we hope to increase the
interdependence and to decrease the differentiation in order to boost the fit between
information processing mechanism and organizational situations. The proposal, based
on this research, is to utilize data resource management, ERP customization as well as
organizational mechanisms to increase the interdependence and to decrease the
differentiation. It is expected that by conducting those three mechanisms, the task
efficiency and coordination improvement between individual employee and department
would be raised. In addition, the three mechanisms can also be treated as intermediate
iii
benefits of the overall enterprise benefits to bring up positive effects. The other
objective of this research is to understand whether those affecting intermediate benefits
would be impacted by changes of organizational climate.
This research was carried out by surveys over 1000 large manufacturers and
mid-size enterprises, yielding 184 effective surveys in the end. The analysis shows that:
(1) Data resource management has a positive effect on intermediate ERP benefits. ERP
customization and organizational mechanisms produce positive results to
intermediate ERP benefits.
(2) Intermediate ERP benefits have a positive effect on overall enterprise benefits. The
three mechanisms described earlier also have indirect effects on overall ERP
benefits through intermediate ERP benefits.
(3) Although organizational climate will not moderate the relationship between
organizational mechanisms and coordination improvements, there are interactions
on all other pairs of regression models among the contingence variables.
The contributions of this work are influencing the implementations of ERP in
enterprises by quantifying the inter-related factors to promote the overall ERP benefits.
Through quantitative pointers of data resource management, ERP customization,
organizational mechanisms, organizational climate, intermediate ERP benefits and
overall ERP benefits, enterprises would be able to take these factors into account to
effectively manage the execution process of ERP, thus achieving positive benefits.
目 錄
中文摘要-------------------------------------------------------------------------------------------- i
英文摘要-------------------------------------------------------------------------------------------- ii
誌謝-------------------------------------------------------------------------------------------------- iv
目錄-------------------------------------------------------------------------------------------------- v
表目錄----------------------------------------------------------------------------------------------- vii
圖目錄----------------------------------------------------------------------------------------------- ix
壹、緒論-------------------------------------------------------------------------------------------- 1
一、研究背景-------------------------------------------------------------------------------- 1
二、研究動機-------------------------------------------------------------------------------- 2
三、研究目的-------------------------------------------------------------------------------- 5
四、研究範圍-------------------------------------------------------------------------------- 5
五、論文結構與研究程序----------------------------------------------------------------- 6
貳、文獻探討-------------------------------------------------------------------------------------- 8
一、企業資源規劃的相關理論及重要性----------------------------------------------- 8
二、組織資訊處理理論-------------------------------------------------------------------- 9
三、資料資源管理--------------------------------------------------------------------------15
四、客製化---------------------------------------------------------------------------------- 17
五、組織機制------------------------------------------------------------------------------- 19
六、組織氣氛------------------------------------------------------------------------------- 22
七、ERP中介效益對ERP整體效益的影響-------------------------------------------- 23
參、研究方法------------------------------------------------------------------------------------- 26
一、研究模型------------------------------------------------------------------------------- 26
二、研究假設------------------------------------------------------------------------------- 29
vi
三、研究變數的操作性定義與衡量---------------------------------------------------- 38
四、研究樣本------------------------------------------------------------------------------- 49
五、試測------------------------------------------------------------------------------------- 50
六、編制正式問卷------------------------------------------------------------------------- 55
肆、資料收集與分析---------------------------------------------------------------------------- 56
一、研究樣本------------------------------------------------------------------------------- 56
二、資料收集與描述---------------------------------------------------------------------- 57
三、資料分析------------------------------------------------------------------------------- 60
伍、結論------------------------------------------------------------------------------------------- 76
一、討論------------------------------------------------------------------------------------- 76
二、結論------------------------------------------------------------------------------------- 76
三、研究限制------------------------------------------------------------------------------- 81
四、研究貢獻------------------------------------------------------------------------------- 82
五、未來研究方向------------------------------------------------------------------------- 82
參考文獻--------------------------------------------------------------------------------------------84
附件一 研究問卷---------------------------------------------------------------------------------93
vii
表目錄
表 2-1 ERP低適合度的解決方式------------------------------------------------------------18
表 2-2 組織機制的定義------------------------------------------------------------------------20
表 3-1 「資料資源管理」之操作化參考來源、衡量問項彙整表----------------------39
表 3-2 「ERP客製化」之操作化參考來源、衡量問項彙整表-------------------------40
表 3-3 「組織機制」之操作化參考來源、衡量問項彙整表---------------------------42
表 3-4 「組織氣氛」之操作化參考來源、衡量問項彙整表---------------------------43
表 3-5 「協調度」之操作化參考來源、衡量問項彙整表------------------------------44
表 3-6 「工作效率」之操作化參考來源、衡量問項彙整表---------------------------45
表 3-7 「ERP的整體效益」之操作化參考來源、衡量問項彙整表------------------46
表 3-8 本研究所有變數操作化參考來源、問卷對應題項彙整表---------------------47
表 3-9 採用ERP後的效益分析預試問卷:項目分析結果總表 -----------------------51
表 3-10 信度分析---------------------------------------------------------------------------------53
表 3-11 因素分析表------------------------------------------------------------------------------54
表 3-12 各變項相關分析表---------------------------------------------------------------------55
表 4-1 樣本特性分布列表(樣本數:184)--------------------------------------------------57
表 4-2 不同企業規模在工作效率的變異數分析-----------------------------------------58
表 4-3 ERP使用時間統計---------------------------------------------------------------------59
表 4-4 不同ERP使用時間在工作效率的變異數分析------------------------------------59
表 4-5 平均數、標準差、因素負荷量與T值表-------------------------------------------61
表 4-6 信度、平均變異抽取量---------------------------------------------------------------63
表 4-7 各題項構面之收斂效度---------------------------------------------------------------63
表 4-8 測量模式之構念關係------------------------------------------------------------------65
表 4-9 中介效益假設推論---------------------------------------------------------------------67
viii
表 4-10 自變項與依變項的路徑關係---------------------------------------------------------68
表 4-11 調和效果迴歸分析結果---------------------------------------------------------------71
表 4-12 三類組織氣氛調和效果迴歸分析結果---------------------------------------------72
表 4-13 調和作用高低分群相關係數比較---------------------------------------------------72
表 4-14 調和作用高低分群平均數比較------------------------------------------------------74
ix
圖目錄
圖1-1 研究流程------------------------------------------------------------------------------------7
圖2-1 組織部門對ERP 的影響----------------------------------------------------------------10
圖2-2 差異性 : 妥協成本和設計成本-------------------------------------------------------14
圖2-3 資訊系統因素與DRM 成左瑣膃X模式 -------------------------------------------17
圖3-1 研究模型---------------------------------------------------------------------------------- 27
圖3-2 資料資源管理對ERP 中介效益之模型----------------------------------------------31
圖3-3 ERP 客製化對ERP 中介效益之模型-------------------------------------------------32
圖3-4 組織機制對ERP 中介效益之模型----------------------------------------------------34
圖3-5 組織氣氛對資料資源管理、ERP 客製化、組織機制與ERP 中介效益關
係之模型-----------------------------------------------------------------------------------36
圖3-6 ERP 中介效益對ERP 企業整體效益關係之模型----------------------------------37
圖3-7 研究架構中的假設關係-----------------------------------------------------------------38
圖4-1 工作效率與企業員工人數關係圖----------------------------------------------------- 58
圖4-2 工作效率與ERP 使用時間關係圖---------------------------------------------------- 60
圖4-3 中介效益研究模型分析結果----------------------------------------------------------- 67
圖4-4 調和作用研究模型分析結果----------------------------------------------------------- 71
圖4-5 組織氣氛對協調度的調和作用關係---------------------------------------------------73
圖4-6 組織氣氛對工作效率的調和作用關係------------------------------------------------74
圖4-7 組織氣氛的調和效果---------------------------------------------------------------------75
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二、中文部分
1. 申元洪、何應欽、釭繩魽A民89,”如何導入ERP 提升競爭力”,資訊與電
腦,51-54 頁。
2. 申元洪、何應欽、釭繩魽A民91,”ERP 導入成效不如預期”。資訊與電腦,
52-57 頁。
3. 李茂能,民91,”量化研究的品管:統計考驗力與效果值分析”,國立嘉義大學
國民研究教育學報。
4. 林漢威,民87,”何謂ERP”,能力雜誌, 30-31 頁。
5. 李泰霖、閉捧魽B何應欽,民90,”國內ERP 成效大體檢”,資訊與電腦,
8-14 頁。
6. 吳明隆、猁鱁鞳A民 94,”SPSS 與統計應用分析”,台北:五南書局。
7. 邱皓政,民 89,”量化研究與統計分析”,台北:五南書局。
8. 張緯良,民90,”ERP 評選難上難”,資訊與電腦,9-12 頁。
9. 張緯良與陳育亮,民91,”檢視國內ERP 成效”。資訊與電腦,62-65 頁。
10. 張紹勳,民 90,”研究方法”,台中:滄海書局。
11. 張紹勳、張紹評、林秀娟,民93,”SPSS For Window(下冊)統計分析—初等統
計與高等統計”,台北:松岡電腦圖書公司。
12. 陳信邦,民90,”資料資源管理與輔助學習系統影響組織學習效能之探討”,
高雄第一科技大學資訊管理研究所未出版之碩士論文。
13. 黃國彥,民 78,”測量的基礎”,收錄於社會及行為科學研究法,上冊,楊國
樞等(編),318~319 頁,台北:東華書局。
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