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研究生:鄭玉明
研究生(外文):Yu-Ming Cheng
論文名稱:應用ARIS建構與模擬企業內部物流流程再造之研究-以生產工廠為例
論文名稱(外文):Application of ARIS for the Construction and Simulation on theBusiness Process Reengineering of Internal Logistics: A Case Studyof Production Factory
指導教授:沈建文
指導教授(外文):Chien-Wen Shen
學位類別:碩士
校院名稱:國立高雄第一科技大學
系所名稱:運籌管理所
學門:商業及管理學門
學類:行銷與流通學類
論文種類:學術論文
論文出版年:2006
畢業學年度:94
語文別:中文
論文頁數:77
中文關鍵詞:流程再造物流流程ARIS(整合性資訊架構)
外文關鍵詞:Process reengineeringLogistics processARIS(Architecture of
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流程再造研究從1990 年開始,除強調縮減企業週期時間,以滿足市場
反應需求外,已有學者提倡設置流程管理者,以發展顧客導向之流程,建
立攸關企業永續發展競爭力的重要基石。本研究歸納流程再造相關文獻,
綜整成一個再造執行方式與步驟,並以生產工廠內部物流流程為個案研究
對象。於研究過程中,以相關再造手法改善流程顧客所反應之問題,及應
用ARIS(整合性資訊架構)工具軟體執行再造前後之流程建構及模擬比
較。依據模擬分析的結果顯示,三個再造之子流程均有兩成以上之改善效
益,並反映出組織架構之流程缺失。再者,由個案執行經驗,本研究結論
亦提出流程管理者之選擇設置原則,及協調作業流程再造的評估探討。
The study of process reengineering was started in 1990. Besides the
emphasis of reducing business cycling time to meet market requirement, some
researchers suggested the implementation of “Business Process Owner” to
develop a customer- oriented process, and further to strengthen the
cooperates’ foundation of growing competitiveness. This research provides a
case study on the internal logistics within a specific production factory. After
comprehensively reviewing relevant publications, a model and procedures for
process reengineering is achieved. During this research, some reengineering
methodologies were implemented to improve the response to questions
addressed by process customers, and the ARIS toolset was utilized to
compare the differences between fore and post phases of reengineering
regarding the process structuring and modeling aspects. Based on the results
obtained by ARIS, a more than 20% of improvement was reached with the
utilization of three sub-process, and revealed the disadvantage insides the
architecture of organization. Also with the experience obtained from the case
study, this research concluded a principle for setting the “Business Process
Owner” and a method of valuation for process reengineering for business
coordination.
摘 要.......................................................................................... i
ABSTRACT................................................................................. ii
目 錄........................................................................................ iii
表目錄..........................................................................................v
圖目錄........................................................................................ vi
第一章 緒論.................................................................................1
1.1 研究動機.............................................................................1
1.2 研究背景.............................................................................3
1.3 研究範圍與限制.................................................................5
1.4 論文結構.............................................................................6
第二章 文獻探討..........................................................................8
2.1 企業流程再造與管理..........................................................8
2.2 企業流程再造執行原則與步驟.........................................11
2.3 物流與企業流程再造........................................................16
2.4 企業流程建模與模擬........................................................20
第三章 研究方法........................................................................24
3.1 研究對象...........................................................................25
3.2 資料收集...........................................................................26
3.2.1 檔案文件法................................................................26
3.2.2 訪談法........................................................................26
3.2.3 觀察法........................................................................27
3.3 流程建構...........................................................................28
3.4 流程效益模擬...................................................................34
- iv -
第四章 個案探討........................................................................35
4.1 策略分析與目標期程規劃................................................35
4.1.1 策略分析....................................................................35
4.1.2 目標與期程規劃.........................................................36
4.2 確認流程再造範圍............................................................36
4.3 組織與弁鉆洃你s-Is model 建構...................................37
4.4 物料撥發子流程建構與再造.............................................37
4.5 物料接儲子流程建構與再造.............................................41
4.6 成品接收子流程建構與再造.............................................44
4.7 規劃流程管理者...............................................................46
4.8 收集流程參數...................................................................52
4.8.1 物料撥發子流程參數.................................................53
4.8.2 物料接儲子流程參數.................................................54
4.8.3 成品接收子流程參數.................................................55
4.9 模擬分析...........................................................................56
4.9.1 物料撥發子流程結果分析..........................................56
4.9.2 物料接儲子流程結果分析..........................................59
4.9.3 成品接收子流程結果分析..........................................60
第五章 結論與建議....................................................................62
5.1 結論..................................................................................62
5.2 後續研究建議...................................................................63
參考文獻.....................................................................................65
- v -
表目錄
表1.1 研究對象顧客訂單金額比例表..........................................6
表2.1 企業流程再造執行步驟與方式........................................15
表2.2 流程建構軟體評量表.......................................................22
表3.1 流程建構軟體評量表.......................................................27
表3.2 觀察量測記錄表..............................................................28
表4-1 A 廠SWOT 分析表..............................................................35
表4-2 結構式訪談結果統計表...................................................36
表4-3 物料撥發子流程作業耗時參數表....................................54
表4-4 物料接儲子流程作業耗時參數表....................................55
表4-5 成品接收子流程作業耗時參數表........................................56
表4-6 物料撥發子流程AS-IS 及TO-BE MODEL 效益改善表......57
表4-7 物料接儲子流程AS-IS 及TO-BE MODEL 效益改善表......60
表4-8 成品接收子流程AS-IS 及TO-BE MODEL 效益改善表......61
- vi -
圖目錄
圖1-1 論文結構圖.......................................................................7
圖2-1 企業流程管理意涵圖......................................................10
圖2-2 BPM 與BPR 交替循環圖....................................................10
圖3-1 研究流程圖.....................................................................24
圖3-2 A 廠訂單金額統計圖........................................................26
圖3-3 ARIS 四個觀點關聯圖......................................................29
圖3-4 ARIS 流程建構程序概念圖..............................................30
圖3-5 組織圖範例.....................................................................31
圖3-6 弁鉧蟢d例.....................................................................32
圖3-7 延伸式事件導向流程鏈結圖範例....................................33
圖3-8 模擬分析與事件導向流程鏈結圖........................................34
圖4-1 內部物流流程組織圖AS-IS MODEL .................................38
圖4-2 物料供應作業弁鉧薾?..................................................38
圖4-3 產製作業弁鉧薾?.........................................................39
圖4-4 物料撥發子流程E-EPC 圖AS-IS MODEL .........................40
圖4-5 物料撥發子流程E-EPC 圖TO-BE MODEL .........................42
圖4-6 物料接儲子流程E-EPC 圖AS-IS MODEL.............................43
圖4-7 物料接儲子流程E-EPC 圖TO-BE MODEL .........................44
圖4-8 成品接收子流程E-EPC 圖AS-IS MODEL .........................45
圖4-9 成品接收子流程E-EPC 圖TO-BE MODEL............. 47
圖4-10 物料稽催協調線AS-IS MODEL ......................................48
- vii -
圖4-11 物料稽催協調線TO-BE MODEL ......................................48
圖4-12 內部物流流程組織圖TO-BE MODEL ...............................49
圖4-13 料件品質先期盤查子流程E-EPC 圖..................................51
圖4-14 物料撥發子流程E-EPC 圖新TO-BE MODEL ....................52
圖4-15 物料撥發子流程ANIMATION 執行圖..............................57
圖4-16 物料接儲子流程ANIMATION 執行圖..............................59
圖4-17 成品接收子流程ANIMATION 執行圖..............................61
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