臺灣博碩士論文加值系統

處於知識經濟的時代、競爭激烈的複雜環境中，企業唯有持續不斷的創新，才可能取得持久性競爭優勢。在過去，雖然有不少的學者深入探討知識創新的議題，但仍存在的許多的模糊點。因此本研究從組織學習理論、社會資本理論及策略管理理論出發，欲建構知識處理能力、協同合作能力、策略導向對知識創新及持久性競爭優勢的模式。

本研究選擇天下雜誌所公佈的製造業1000大、服務業500大、金融業100大做為本研究調查對象。寄出532份問卷，回收323份有效問卷，有效問卷回收率是60.71％。另外，本研究使用LISREL 8.0來進行實證並驗證本研究所提出之各項假設。整體而言，本研究整體理論模式配置符合可接受的適合度檢定水準，表示本研究的理論模型可獲得支持，故這四個構念間確實存在著影響關係。
本研究的主要發現為：
1.知識處理能力對知識創新有正向影響。換句話說，組織若具備較佳的知識處理能力，則組織的知識創新表現愈好。
2.協同合作能力對知識創新有正向影響。亦即，組織具備的協同合作能力愈高，則知識創新的表現愈好。
3.策略導向對知識創新有正向影響。亦即，組織重視策略導向的程度愈高，則組織知識創新的表現愈佳。
4.知識創新對持久性競爭優勢有正向影響。亦即組織知識創新表現程度愈佳時，組織愈能保有其持久性競爭優勢。

並依據上述研究結果，提出建議。

關鍵字：知識處理能力、協同合作能力、策略導向、知識創新、持久性競爭優勢

In the age of knowledge-based economy, the environment is complex and intense. The only way is innovating continuously if Enterprise want to obtain competitive advantages. In the past, research on knowledge innovation has attracted researcher’s interests; however, there are still many unresolved issues. This study attempts to construct the model of knowledge processes capability, collaborative capability and strategic orientation to knowledge innovation and sustainable advantages.

The research body targeted at the top 1000 manufacturers companies, 500 large servicing companies, and 100 large banking companies listed by Chinese Worldwide magazine. I mail 532 copies of questionnaires, 323 effective copies are retrieved, and the effective rate of retrieve is 60.71%. And then, I use LISREL 8.0 as analysis tools.

Overall, the model fit is acceptable. This empirical result supports the relationships among the knowledge processes capability, collaborative capability, strategic orientation and knowledge innovations.

The major findings of this study are summarized as following:
1.Knowledge processes capability has a positive impact on knowledge innovation. That is, knowledge process capability, help increase knowledge innovation.
2.Collaborative capability has a positive impact on knowledge innovation. That is, the higher of degree of collaborative capability, the higher of knowledge innovation.
3.Strategic orientation has a positive impact on knowledge innovation. That means organization to pay much attention on strategic orientation, the degree of knowledge innovation were higher.
4.Lastly, knowledge innovation has a positive impact on sustainable competitive advantage. The higher degree of knowledge innovation, the organizations to keep sustainable competitive advantage more easily.

Based on the research results, research and practical implications were addressed.

摘要 I
Abstract III
誌謝 V
目錄 VI
圖表索引 VIII
第壹章 緒論 1
第一節 研究背景 1
第二節 研究動機 3
第三節 研究目的 6
第四節 研究流程 7
第貳章 文獻探討 9
第一節 知識創新的相關理論與研究 9
第二節 知識處理能力 19
第三節 協同合作能力 38
第四節 策略導向 48
第五節 知識創新 55
第六節 持久性競爭優勢 66
第參章 研究設計與研究方法 74
第一節 研究架構 74
第二節 研究假設 76
第三節 研究變數的操作性定義與衡量 81
第四節 研究對象與資料收集 87
第五節 資料分析方法 90
第肆章 資料分析 95
第一節 問卷回收 95
第二節 基本資料分析 96
第三節 量表之信、效度分析 98
第四節 LISREL線性結構關係模式分析 103
第五節 研究結果總結 116
第伍章 結論與建議 118
第一節 研究結論 118
第二節 建議 120
參考文獻 125
ㄧ、中文部份 125
二、英文部份 126
附錄 問卷 144
作者簡介 148
圖表索引
圖1-1 研究流程 7
圖2-1 知識類型及轉換過程模型 33
圖2-2 知識的轉換模式 34
圖2-3 競爭優勢之基石 69
圖3-1 研究架構 74
圖4-1 初始測量模式 106
圖4-2 修正後的測量模式 108
圖4-3 LISREL結構模式 114
圖4-4 標準化路徑係數 115
表2-1 影響知識創新的因素 17
表2-2 知識處理能力之分類 22
表2-3 策略導向之定義 50
表2-4 策略導向之衡量 53
表2-5 不同觀點下「知識創新」定義一覽表 56
表2-6 創新之分類 60
表2-7 知識創新的衡量構面 64
表2-8 競爭優勢之定義 67
表2-9 持久性競爭優勢的條件 70
表3-1 知識處理能力量表 81
表3-2 協同合作能力量表 83
表3-3 策略導向量表 84
表3-4 知識創新量表 85
表3-5 持久性競爭優勢量表 86
表3-6 樣本大小 88
表4-1 問卷回收 95
表4-2 樣本結構分析 97
表4-3 持久性競爭優勢之信度分析表 98
表4-4 知識創新之信度分析表 99
表4-5 知識處理能力之信度分析表 100
表4-6 協同合作能力之信度分析表 102
表4-7 策略導向之信度分析表 103
表4-8 LISREL模式中各潛在變數之觀察變數 104
表4-9 初始測量模式適配指標 106
表4-10 Lagrange Multipliers in GAMMA 107
表4-11 修正後的測量模式適配指標 108
表4-12 量表之混合信度 109
表4-13 量表之收斂效度 110
表4-14 各構面之相關係數 111
表4-15 持久性競爭優勢和知識創新之區別效度卡方差異性檢定 112
表4-16 知識創新和知識處理能力之區別效度卡方差異性檢定 112
表4-17 知識創新和策略導向之區別效度卡方差異性檢定 113
表4-18 知識處理能力和策略導向之區別效度卡方差異性檢定 113
表4-19 結構模式適配度指標 114
表4-20 結構模式路徑係數 115
表5-1 假設檢定結果彙整 118

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